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Auto-sign out on custom domains causes data loss when saving
It's been a long time since I've lost content when editing in a wiki. I thought we were passed the days where you had to copy your work into the buffer before submitting. But no. Apparently not.
I'm going to try to present my issue calmly and rationally to bring about a solution, but I am SO effing pissed right now. Ok, breath.
Basically I was editing a NEW page on a custom domain wiki.
I had previously signed in.
Apparently I took too long to make my edit, and when I hit save (without copying the buffer into memory), I was taken to the PBWiki signin page.
I signed in and LOST EVERYTHING that I'd written. I was returned to the "create new page" wizard.
Can you PLEASE fix custom domain signins? I don't typically have this problem when editing on the pbwiki.com domain, but that's no excuse.
I'm going to try to present my issue calmly and rationally to bring about a solution, but I am SO effing pissed right now. Ok, breath.
Basically I was editing a NEW page on a custom domain wiki.
I had previously signed in.
Apparently I took too long to make my edit, and when I hit save (without copying the buffer into memory), I was taken to the PBWiki signin page.
I signed in and LOST EVERYTHING that I'd written. I was returned to the "create new page" wizard.
Can you PLEASE fix custom domain signins? I don't typically have this problem when editing on the pbwiki.com domain, but that's no excuse.
I’m furious
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Inappropriate?Hi Chris,
Can you send your support tickets directly to the team through the help link on your wiki? This is the best way to get immediate support.1 Comment
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This solves the problem
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Uh, next time sure. Still, if I'm not the only one experiencing this, it'd be good to hear other reports. -
Inappropriate?Hi Chris,
I checked into this. We do have an open bug ticket on this and I'm sorry to say that it happens (rarely) to other people regardless of whether they have a custom domain.
I can't promise an immediate fix. From what I can tell we are having trouble reproducing the issue and finding the direct cause.
If this happens again, can you grab a screen shot and tell us the time it happened?
I'm sorry we caused a headache.
