Custom HTML - Where has it gone?

Hi Casey,

Can you or someone else please come back to me about this. The matter has not been resolved.

Hi Seanmac, are you talking about the Custom Head?

Hi,

I just talked to Brian Klug in engineering and Custom Head HTML should be back soon, but they've been working on shoring up some security issues, and that's why it has been disabled in 2.0 for the interim. No ETA, but it's high on engineering's priority list and they've been working hard on it for the past week.

Thanks for your patience,
Vu

Hi Vu,

Thanks for letting me know. I wish Pbwiki would give some advance notice of things like this. I have already put something in my Custom Head and now I can't edit or work on it. It just very frustrating. When is it due to come back online?

This is so typical of PBwiki. It's bad enough that they advertise these capabilities, convince people to pay for them, then disable them with no notice. But if they can disable the ability to access the feature, then they could also disable the loading of the HEAD code. I've had a trouble ticket open for DAYS asking them to stop loading the HEAD code that I can no longer access, and they just refuse to respond.

I suspect that if I were a business-class customer, I'd get real support.

Hey there Guy, I'd just like to point out that I handled your support ticket personally and contacted you about saying that this had been submitted to engineering.

As Vu mentioned above, "I just talked to Brian Klug in engineering and Custom Head HTML should be back soon, but they've been working on shoring up some security issues, and that's why it has been disabled in 2.0 for the interim. No ETA, but it's high on engineering's priority list and they've been working hard on it for the past week."

Please keep in mind that as a beta tester we made it very clear that some features (like the Custom Head) would go away after the beta period.

I appreciate your patience with us. We're working on a large list of task items, and we will get to this. In the meantime, you can always follow up with us through your support ticket if you have questions about the status of a problem.

Thanks!

"Please keep in mind that as a beta tester we made it very clear that some features (like the Custom Head) would go away after the beta period."

Yes, but the Custom HEAD did not go away - that's the problem. It's still being loaded. The fact is, the engineering staff could have easily stopped loading Custom HEAD code when they turned off the interface (and when you "made it clear" that it would "go away", that's what I thought would happen - you'd stop loading the HEAD code).

The fact that they are working furiously to fix the 'Settings' link is also irrelevant to my case. I do not have a premium 2.0 wiki, so I will never see that interface when it does get fixed. I'm afraid that my code will still be getting loaded, with no way for me to remove it.

I appreciate the fact that you gave my ticket to Engineering, but that doesn't help me at all. Your response, while personally composed, is no more useful that an automated responder sending "we have submitted your ticket". When I say "no response", I meant a meaningful response regarding the issue at hand. There's no reason to follow up through your support ticket, because there's nothing you can do to fix the problem.

Guy, I understand your frustration. I've escalated your particular ticket once again, and hopefully the engineering team will get to this soon.

If you have particular concerns about a case, please follow up with it through your ticket. This allows us to escalate it properly in our queue, and to keep track of what's going on. I'd appreciate it!

There was a very minor bug that was making previously entered Custom HTML in the header load, even though you couldn't edit it, as several of you noticed, but we've fixed that just now, so it will no longer load on your wiki page.

This fix will be deployed later today (I'm thinking in a few hours most likely), and I just wanted to toss a heads up out there.

The HTML you've entered will still be there when we turn it all back on, but it won't be loaded.

Thanks for pointing it out.

I'm still not seeing Custom HTML in my 2.0 settings -- 11am on Saturday, April 12. FYI.

Have we got an ETA for when the Custom Header HTML editor will be back online

Thanks for the reminder, Seanmac. I've added this feature to the Missing Features Wiki.

Brian, just out of curiousity: what sort of "security" problems could you be having? Back when you decided to implement this feature, the security implications should have been obvious, and dealt with before you ever announced it's availability (and started charging people for it).

I've talked with Brian at length about the security issues, and they are indeed legitimate. I don't want to divulge too much here without proper authorization from the folks higher up, but they are working hard to get the custom HTML feature back. After talking with him, I agree that the security measures absolutely have to be taken care of first.

Thanks for understanding,
Vu

Could we have an update on this thread from a pbwiki employee. Will we ever see custom HTML any time soon?

Hi Seanmac- we're working on some underlying architecture that will make custom HTML (among other features) available soon. I don't have a date for you, but rest assured we're working our hardest to make sure we have a great, bug-free feature for you - soon!

Thanks for your patiencem, we're getting there :)

Hey all,
This feature is back on all 2.0 wikis as a premium feature. Just go to "Settings" and then "Custom CSS & Javascript." Be sure to tell us what you think!