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I am the creator/administrator of a private wiki, but I cannot log in to the wiki.
I created a private wiki this weekend, and emailed invites to a dozen coworkers.
none of them can get into the wiki, and now that I logged out I cannot log back in either!
I filled out the Contact Wiki Owner form and sent a resuest, and the request reached me, so I am clearly the Owner of the wiki. Feeling dumb tho. Please help!
none of them can get into the wiki, and now that I logged out I cannot log back in either!
I filled out the Contact Wiki Owner form and sent a resuest, and the request reached me, so I am clearly the Owner of the wiki. Feeling dumb tho. Please help!
I’m perplexed
7
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from the company
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This is actually two different bugs.
1. Not being able to log in as an administrator: We've fixed this, and you should be able to log in with your account with no problems. Contact support if this is not the case.
2. Sharing doesn't work on wikis without invite keys: While we work on this bug, the workaround is to add users from the Admin panel. Go to Settings, then Users, Add users section, and enter email addresses in the form.
3 people say
this solves the problem
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Inappropriate?You're not crazy. This is a known bug that the team is fixing. Contact support at support at pbwiki dot com for help correcting the problem.
I’m confident
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Inappropriate?Should we be holding off on e-mail invitations to private wikis? Or using another invitation method? Thanks in advance.
I’m undecided
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Inappropriate?This is actually two different bugs.
1. Not being able to log in as an administrator: We've fixed this, and you should be able to log in with your account with no problems. Contact support if this is not the case.
2. Sharing doesn't work on wikis without invite keys: While we work on this bug, the workaround is to add users from the Admin panel. Go to Settings, then Users, Add users section, and enter email addresses in the form.
3 people say
this solves the problem
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Inappropriate?Should we be holding off on e-mail invitations to private wikis?
I made the mistake with one of my clients. Still can't log in as admin or otherwise. Contacted support no real help still. Loosing faith. I must have made some bonehead mistake. But could really use some help.
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Inappropriate?Lance - I'm in charge of our support team here at PBwiki and I'd like to help out. Can you email me at first.last [at] pbwiki.com please?
I’m confident
1 person says
this solves the problem
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Inappropriate?Paul,
Thank you, most of the problems are coming from my own team. You and your support team have and our doing a fantastic job!
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EMPLOYEE
