Loading Profile...
Too many help options - Please Clarify
I'm finding that there are too many different help options, which results in a fragment system. These seem to be the options and it's not clear which one to use.
I've been directed all over the place. SInce I want to be clear for my students, I think that this should be looked into and made clear to everyone, ie. where to go for help. If everything is supposed to be at Get Satisfaction, then wouldn't it be better to link from the wiki page to GS and not to help.pbwiki.com or pbwiki.com/help ?
Also, for any of the options, I think that there are too many messages and not enough meaningful tags. There has to be another way to organize all those messages, eg. categorize them in some way, eg. Registering for an Account, Creating a Wiki, Editing a Wiki, The Sidebar.. messages with common elements can be placed together.
When I was trying to find help for something, I would look at the suggestions and go through multiple entries of sometimes the same question.
- http://pbwiki.com/help.php?wiki=wikiname from wiki help link
- Help Wiki: http://pbwiki.com/help.php - same as above?
- Get Satisfaction: http://getsatisfaction.com/pbwiki/ (official help forum?)
- Old Help Centre: http://help.pbwiki.com/helpstart.php NOTE: Has migrated to Get Satisfaction? If you post here, will appear on GS?
- The Daily Peanut Blog: http://blog.pbwiki.com/
- PBWiki Manual: www.newfaq20.pbwiki.com
I've been directed all over the place. SInce I want to be clear for my students, I think that this should be looked into and made clear to everyone, ie. where to go for help. If everything is supposed to be at Get Satisfaction, then wouldn't it be better to link from the wiki page to GS and not to help.pbwiki.com or pbwiki.com/help ?
Also, for any of the options, I think that there are too many messages and not enough meaningful tags. There has to be another way to organize all those messages, eg. categorize them in some way, eg. Registering for an Account, Creating a Wiki, Editing a Wiki, The Sidebar.. messages with common elements can be placed together.
When I was trying to find help for something, I would look at the suggestions and go through multiple entries of sometimes the same question.
I’m confused about where to ask for help.
1
person likes this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hi Shayne,
For the exact reasons you've mentioned above, we're currently at work getting a new help page for PBwiki. Any time a user clicks "help" from any place on PBwiki, they will be brought to a consistent set of resources.
That being said, Get Satisfaction is a community site- not meant to be a means of support, but rather a place for our users to discuss PBwiki. If you are looking for support, the best thing to do is click the "help" link on your wiki and email support directly.
We realize the confusion this causes, and we are working on making it better. I appreciate your feedback.2 Comments
Add a comment
This is one of the best points
-
Thanks! I'm sorry about all the questions, but I want to fully understand as much as I can for when school starts in September. -
No problem - that's what we're here for!
