Simon Law's dashboard

Lane Becker replied on February 25, 2008 15:08 to the problem "My company logo is all pixelated and ugly!" in Get Satisfaction:

hi, bandhphoto. we've fixed the problem, but it a few small cases (like yours) it requires re-uploading the photo. and your best bet is to use a PNG file instead of a jpg file. like this:

bandhphoto replied on February 25, 2008 14:34 to the problem "My company logo is all pixelated and ugly!" in Get Satisfaction:

I have the same problem. These replies seem to be three months old. Has there been any resolution to this? TIA.

bandhphoto started following the problem "My company logo is all pixelated and ugly!" in Get Satisfaction.

Lane Becker, an employee of Get Satisfaction, replied on November 26, 2007 19:48 to the problem "My company logo is all pixelated and ugly!":

we should have this fixed before the end of the week. it's a little tricky. sorry about this! we know that good image quality is really high priority, and we're fixing it as fast as we can.

Thor Muller, an employee of Get Satisfaction, replied on November 25, 2007 07:24 to the problem "My company logo is all pixelated and ugly!":

Our image processing took a temporary backwards step, but we're in the process of fixing back up. Sorry for the icky JPG compression in the meantime.

Thor Muller, an employee of Get Satisfaction, replied on November 25, 2007 07:22 to the problem "Transparencies in a PNG are converted to black.":

We're working on fixing these image problems, which are driving us crazy, too!

sfllaw replied on November 25, 2007 07:03 to the problem "Transparencies in a PNG are converted to black." in Get Satisfaction:

This is because the PNGs are being converted to JPEGs, which don't have any alpha channel.

J.O.D, an employee of Get Satisfaction, replied on November 25, 2007 06:46 to the problem "My company logo is all pixelated and ugly!":

I have a related topic here about PNG with transparencies.

http://getsatisfaction.com/satisfacti...

sfllaw started following the problem "Transparencies in a PNG are converted to black." in Get Satisfaction.

J.O.D, an employee of Get Satisfaction, replied on November 25, 2007 06:37 to the problem "My company logo is all pixelated and ugly!":

I added a company the other day and the same thing happened. the product photos don't seem to be affected though.

Joachim Bengtsson replied on November 25, 2007 06:21 to the problem "My company logo is all pixelated and ugly!" in Get Satisfaction:

Yeah, please cut down on the jpeg compression! It looks pretty horrible.

Lane Becker, an employee of Get Satisfaction, replied on November 22, 2007 17:07 to the problem "Can I wear more than one hat?":

yes! it absolutely would. this was on our roadmap for the multiple email accounts, but it fell off because we were having some issues with how we send out email. however, we're now in the middle of restructuring how our messaging bus works, which is what controls how we send out email, and as soon as that's done (next week, hopefully), we'll be able to start implementing changes like this one.

or, the shorter answer: look for this feature sometime in the next two months!

Amy Muller, an employee of Get Satisfaction, replied on November 22, 2007 16:44 to the problem "My company logo is all pixelated and ugly!":

Thanks for the head's up. We've noticed this as well with some logos and we agree that the image handling isn't ideal yet. I'll see what we can do about your logo.

Amy Muller started following the problem "My company logo is all pixelated and ugly!" in Get Satisfaction.

Joachim Bengtsson started following the problem "My company logo is all pixelated and ugly!" in Get Satisfaction.

J.O.D started following the problem "My company logo is all pixelated and ugly!" in Get Satisfaction.

Thor Muller started following the problem "My company logo is all pixelated and ugly!" in Get Satisfaction.

Lane Becker started following the problem "My company logo is all pixelated and ugly!" in Get Satisfaction.

sfllaw reported a problem in Get Satisfaction on November 22, 2007 16:11:

My company logo is all pixelated and ugly!

When I upload a logo in PNG or GIF form, it gets compressed way down as a JPEG. This in turn makes everything look pretty ugly.

Could you tweak that so it looks OK? Or even better, leave the images as they are if they're already in PNG, GIF, or JPEG format?

sfllaw replied on November 22, 2007 15:55 to the problem "Can I wear more than one hat?" in Get Satisfaction:

I've come back and happily found that I can add my corporate e-mail to my account. And that it integrates pretty well.

I'd like to note that because I have separate work and personal e-mails, it doesn't make sense for Company Notifications to get shunted to my primary e-mail address. Wouldn't it be nice if each company I worked for would send notifications to my corporate address?