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A comment on the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
Thanks a bunch Burka for the honest answer, even if you can't directly confirm everything. – Ash Laws, on July 06, 2008 08:39
A comment on the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
Thank you! – Michael Schade, on June 17, 2008 17:05
A comment on the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
Thank you Daniel for you response ;) – Bastien, on June 17, 2008 16:37
A comment on the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
Thanks for the response, Daniel. – Carolyn S., on June 17, 2008 14:43
A comment on the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
Thank you for your honest and direct answer. It is much appreciated. – Skoolies, on June 17, 2008 12:42
dburka replied on June 17, 2008 04:52 to the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
Hi everyone. I totally hear your frustration. It's been a very stressful time for us trying to deal with these performance issues and I'm afraid the honest answer is that we can't give you a specific time when they'll be fixed. Right now, improving performance is top priority for us, which is a vague answer but an honest one. I'll try to address the questions in the parent post directly:
1. We would like a timeline stating when the outages will stop. How long do we have to wait for this error to get taken care of?
A1) If I could give you an accurate timeline, I'd give you one. However, it'd be disingenuous for me to give you one right now. We're tackling performance from several different angles (database, expensive queries, managing the API, etc) and trying to hit the most effective ones first. However, we've got a small team and some of the issues take longer than others. This won't be fixed overnight, as you've seen. We're trying to do a mixture of short-timeframe fixes that have some effect in tandem with longer-timeframe fixes that will have better effects over the long term. Yeah, I know that's kind of vague, but I don't think it'll be terribly constructive to go into each and every thing we're doing to handle performance.
2. When can we expect better communication. I see pownce has been working on it, but still things remain the same with no end in sight.
A2) Yes, we've been a bit behind on the communication. It's difficult to know what to say when we can't give you concrete answers to your concerns and questions. The best we've done so far is to lament the problems and try to explain that we share your frustrations - and we really do. We really are working on it and we really do take this seriously, but we don't want to give you more substantive answers unless we know we can back them up. At the moment, I can promise you that we're working hard on performance and we'll let you know more when we can give you a real answer that'll mean something to you.
3. For Pro users, will suppliment them for the month or two that pownce has been unstable.
3A) We'll definitely make sure we treat our community right. This is a pretty good idea that we'll discuss as a team. We really do appreciate everyones' patience and we'll do our best to reflect that in real ways.
4. When can we expect to see timelines for new features that would make those who are now put off about buying a pro account, want to buy one?
4A) At the moment, performance is our top priority, not creating 'pro' features. When we shift our focus back to feature development, we'll try to let you know about future plans for pros... however, I think $20 is still pretty good considering the benefits you receive, especially the much larger file size limits we've implemented -- when the site is working as it should!
mikelewis replied on June 17, 2008 03:33 to the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
herbg replied on June 17, 2008 03:01 to the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
iota started following the problem "The dreaded white page of death: it's back." in Pownce.
iota replied on June 17, 2008 02:31 to the question "When Can we Expect the Pownce issues to Stop?" in Pownce:
sfritz replied on April 10, 2008 00:28 to the question "How do i delete my account?" in Pownce:
Ariel Waldman replied on April 10, 2008 00:16 to the question "How do i delete my account?" in Pownce:
A comment on the question "How do i delete my account?" in Pownce:
Hi, Which email address were you using to try to reach us? I currently couldn't locate any messages from you in our inbox. Either way, I have gone ahead and removed your email address from our database. Apologies for the inconvenience! – Ariel Waldman, on April 10, 2008 00:14
sfritz replied on April 09, 2008 14:09 to the question "How do i delete my account?" in Pownce:
Hi there-- I deleted my account months ago, and yet I still continue to get Pownce updates and friend requests and other Pownce-related spam on a regular basis. I can't log in and change my e-mail delivery settings because Pownce tells me my account is, naturally, deactivated. I have sent numerous e-mails to Pownce asking someone, anyone to please remove my address from the Pownce database, but to no avail. My username was ThePlanetNeptune. Please completely remove my e-mail address!
Ariel Waldman replied on March 29, 2008 02:05 to the question "How do i delete my account?" in Pownce:
becky replied on March 28, 2008 11:03 to the question "How do i delete my account?" in Pownce:
Ariel Waldman replied on March 27, 2008 06:39 to the question "How do i delete my account?" in Pownce:
Basel replied on March 25, 2008 21:38 to the question "How do i delete my account?" in Pownce:
Basel replied on March 25, 2008 21:38 to the question "How do i delete my account?" in Pownce:
Justin replied on March 18, 2008 19:24 to the problem "Pictures (avatars) on my friends page are gone and profiles unclickable." in Pownce:
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