serviceuntitled's dashboard

serviceuntitled asked a question in TalkShoe on July 15, 2009 18:39:

Pro features? Unlimited participants?

We want to use TalkShoe to host a webinar, but we're not sure about the number of people that can participate. I recall seeing somewhere that it was limited, but I also saw somewhere else that it was unlimited.

Which is the correct way?

Also, are there any pro features we can buy or might need? I couldn't find a link to download TalkShoe Pro (just TalkShoe Live).

Thanks!

serviceuntitled replied on January 23, 2008 23:41 to the problem "Service call problems." in Comcast:

Comcast was here (on time). He said nothing is wrong. If nothing is wrong, great. If this starts happening again in a week or two, I will definitely have to contact the company again.

serviceuntitled replied on January 23, 2008 11:38 to the problem "Service call problems." in Comcast:

Thanks. I will be in touch.

serviceuntitled replied on January 21, 2008 23:38 to the problem "Service call problems." in Comcast:

Not a word.

serviceuntitled reported a problem in Comcast on January 19, 2008 05:15:

Service call problems.

I have an issue with Comcast. I've been having problems with Internet connection going on and off.

It's happened before and I had a call scheduled with Comast. I waited around all day and the guy came, was here for 5 minutes (because the Internet happened to be on at that moment), and then left. All was fine for a while and then it started happening again.

I called Comcast again the other day and scheduled a service call for this evening between 5 and 8 PM. No one showed up. Because I need consistent Internet access and had to be home when they came, I waited around for three hours on a Friday evening and no one showed up. Needless to say, I was not happy. I called and they said the appointment was canceled, but didn't know who canceled it. I asked to talk to a supervisor and was told he would try to get a call scheduled for tomorrow afternoon. I told him I wanted a call back by 11 PM (over an hour ago) with a status update (yes, no, still working on it). The call didn't come.

I'm getting sick of Comcast not doing what they say they'll do. Any help anyone can provide would be appreciated.

serviceuntitled replied on January 16, 2008 19:53 to the update "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction:

You can send an email to Lane Becker. His email is lane {at} getsatisfaction {dot} com.

serviceuntitled shared an idea in Get Satisfaction on December 28, 2007 18:17:

Minor things and observations.

I've been using Satisfaction in a different way since I now have my company (Service Untitled) listed on here.

Here are some minor things and observations:

- When I went to change my email address after I was associated with Service Untitled, it reset it. I had to claim it again with my new email address.

- For the badges that you can post on your web site, it would probably be helpful to add a border=0 to the HTML code.

- Also with the badges, the alternate code could probably be changed to something more useful. Maybe have it be Get help for ( company name ).

- If you say < company name > (without the spaces between the <>), it replaces it with companyname="true".

- If you're logged in, don't you think the homepage should be your dashboard? The differences between the home page and the dashboard (accessed from clicking "You") is somewhat confusing.

- On the search box in the top, if you put something in for "Company Name" and realize that it is a product and change the selection, it will clear it out. I think the proper "UI etiquette" is not to clear it out, but that is obviously very minor.

I think that is it for now. I will add / edit more as I see them.

Keep up the great work!

Best regards,

Douglas
Service Untitled
http://www.serviceuntitled.com

serviceuntitled, an employee of Service Untitled, shared an idea in Service Untitled on December 27, 2007 20:33:

Provide your post suggestions.

If you would like to see anything related to customer service or the customer service experience written about on Service Untitled, feel free to suggest it here.

The blog is published every weekday, so suggestions about post ideas, content to cover, etc. is always more than welcomed.

You can also suggest people you would like to see interviewed, who you want to see write guests posts, etc.

serviceuntitled replied on December 27, 2007 20:22 to the question "What's the deal with the whole Trust Network idea?" in Spock:

I think it gives you more credibility. If you have a large trust network, you have more credibility. Thus, when you edit someone's profile it holds more than someone with a lower trust network. With Spock, credibility is super important and if it isn't there, the concept won't work very well. I imagine the trust network is their solution to that issue.

serviceuntitled started a conversation in Timbuk2 on December 27, 2007 20:20:

Cool stories about Timbuk2.

Hey everyone,

Patti Roll, who is officially Timbuk2's Director of Community Sourcing and eCommerce will be participating as a panelist at Customer Service is the New Marketing in San Francisco this upcoming February.

For the summit, we've been interviewing speakers and panelists about their jobs, their views on customer service, and more.

Patti volunteered to be interviewed and her story is here:

http://blog.getsatisfaction.com/2007/...

There are some interesting stories about Timbuk2, her experience there, and how the company came about. Let me know your thoughts on the interview. If you're interested in attending or learning more about the conference, you can check out http://www.csitnm.com. Early bird pricing ends on December 31.

At Your Service,

Douglas
Service Untitled
http://www.serviceuntitled.com

serviceuntitled started following the question "What's the deal with the whole Trust Network idea?" in Spock.

serviceuntitled started a conversation in Get Satisfaction on December 27, 2007 20:14:

Customer Service is the New Marketing Updates

Just some updates about Customer Service is the New Marketing.

1. We have a full speaker line up, the entirety of which you can view at http://csitnm.com/.

2. On that same web site, we have a nice banner that you can use to tell others about CSITNM. If you own a large blog, etc., let us know and we can get you setup with a discount code for your readers.

3. The early bird pricing (currently: $295 per ticket) ends on December 31. After that prices go up to $495 per ticket, so be sure to act early.

4. I've started posting interviews and information about the conference on the Demand Satisfaction! blog (http://blog.getsatisfaction.com). There is an interview up with Patti Roll from Timbuk2 as well as one with Alex Frankel, author of "Punching In." More to come soon.

The summit (to be held February 4, 2008 in San Francisco) is going to be exciting. You'll have a chance to meet all of the team from Get Satisfaction, all of these interesting speakers, myself, and 200 other people that are equally/more interesting.

If anyone has any questions or suggestions for the summit, let us know! We want to make it a great one.

At Your Service,

Douglas
Service Untitled
http://www.serviceuntitled.com

serviceuntitled replied on December 07, 2007 04:17 to the question "Why can't I cancel my account mid-month and get a partial refund?" in Media Temple:

I don't work with (mt), but from my experience in the web hosting industry, they won't do this for a few reasons:

1) Complicated from a billing perspective if they aren't setup for it.
2) They would rather keep your money.
3) It keeps you locked into the contract you've paid for.

Some companies will give you pro-rated refunds. A lot, though, won't. I guess (mt) is one of the ones that won't.

serviceuntitled started following the question "Why can't I cancel my account mid-month and get a partial refund?" in Media Temple.

serviceuntitled replied on November 01, 2007 23:47 to the question "MacBook Pro updates?" in Apple:

So apparently Apple updated the MacBook Pros a bit the other night. MacRumors covered it here. No processor updates to the MacBook Pro (only the MacBooks), but they did offer some additional upgrades.

I read somewhere that the MacBook Pros are going to get upgraded to the new processor type (the Santa Rosa and other processor upgrades that Peter discussed in great detail) in January 2008. I think I'm going to hold out until then.

I can't stand the waiting. I need to have to my MacBook Pro (but I can be patient).

serviceuntitled replied on September 17, 2007 20:43 to the update "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction:

I would also be interested in speaking. :) My presentations typically focus on the "Little Things, Big Differences" I talk about, which can definitely be applied to marketing.

serviceuntitled replied on August 15, 2007 03:03 to the update "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction:

That's still quite a few, but not that bad. I've written a lot about scaling customer service. In my conversations with some executives from Best Buy, it has been a big problem with them.

serviceuntitled replied on August 11, 2007 02:33 to the update "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction:

I've thought this was a good idea since Thor first told me about it! It seems like a really interesting idea and I think it will be great to bring people from more entrepreneurial organizations than the typical customer service conference attendees (help desk number cruncher types).

For what it's worth, I would be interested in attending and speaking (assuming people would be interested in hearing me speak!).

serviceuntitled started following the update "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction.

serviceuntitled replied on August 09, 2007 02:50 to the question "MacBook Pro updates?" in Apple:

Thank you for the very technical explanation. I'm not willing to wait until a few months into 2008, but am willing to late until October or November of 2007.

When Leopard starts shipping on new MacBook Pros, I am pretty sure I am going to get one unless I read something where someone reputable is pretty certain changes are coming (or they are announced as coming soon).

I always say that if you too long for the price to go down or for it to get better, you'll never get it. :D