serviceuntitled's dashboard

A comment on the question "Why can't I listen to Pandora in Canada anymore?" in Pandora:

It's a very complicated situation, and we're going to do the best we can! Thank you, Lucia – Lucia, on July 18, 2008 16:44

loïc m. replied on July 18, 2008 09:59 to the question "Why can't I listen to Pandora in Canada anymore?" in Pandora:

Please, make Pandora streamable in Europe (France 1st :p)
It's my favourite site to listen music, but can't do that anymore... :'(

Bill Jr started following the problem "Service call problems." in Comcast.

Lucia replied on February 22, 2008 00:57 to the question "Why can't I listen to Pandora in Canada anymore?" in Pandora:

Sorry about that Lane! You'll be able to listen to Pandora any time you're in the U.S., but it's not currently legal for us to stream outside the U.S.

We're working on it; one day (we hope) Pandora will be streamable everywhere...

Lucia

jag replied on February 14, 2008 21:10 to the question "MacBook Pro updates?" in Apple:

I really want to get a macbook pro, i guess i will have to wait for the new line up of mbp, il be able to afford one in 2 months! hope its out by then!

Chris started following the question "MacBook Pro updates?" in Apple.

Andrew replied on February 05, 2008 22:37 to the question "Why can't I cancel my account mid-month and get a partial refund?" in Media Temple:

While this does make our accounting process a lot easier and less complicated, you are not locked into a contract of any sort nor would we rather keep your money.
Please contact me directly at 310-841-5535 and I can arrange to make sure that we provide a partial refund for any unused portion of your payment.

Lane Becker replied on January 31, 2008 21:03 to the discussion "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction:

thanks, trufula! i'm also going to be sending out a message including these directions, and some other stuff, to all attendees at the end of the day today.

trufula replied on January 31, 2008 20:51 to the discussion "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction:

Here's a link to directions!
http://www.presidio.gov/directions/Di...

serviceuntitled replied on January 23, 2008 23:41 to the problem "Service call problems." in Comcast:

Comcast was here (on time). He said nothing is wrong. If nothing is wrong, great. If this starts happening again in a week or two, I will definitely have to contact the company again.

serviceuntitled replied on January 23, 2008 11:38 to the problem "Service call problems." in Comcast:

Thanks. I will be in touch.

Eric Suesz replied on January 23, 2008 05:25 to the problem "Service call problems." in Comcast:

Thanks for the response!

ComcastCares replied on January 23, 2008 05:19 to the problem "Service call problems." in Comcast:

On behalf of Comcast I would like to apologize for your experience. I would like to assist you in getting this resolved. Please go to the URL below and click on "Send an Email to Rick" located on the right side. Provide as much detail as you can regarding your experience. This will be reviewed by our corporate team and shared with the leadership team in your area. We will also reach out to you to make sure everything is addressed to your satisfaction.

http://www.comcast.com/customerservice/

Thank you for being a Comcast Customer!

Frank Eliason

serviceuntitled replied on January 21, 2008 23:38 to the problem "Service call problems." in Comcast:

Not a word.

Eric Suesz replied on January 21, 2008 19:32 to the problem "Service call problems." in Comcast:

Did they get back to you yet? Where are you located?

t replied on January 21, 2008 19:13 to the question "MacBook Pro updates?" in Apple:

Back in november Apple added a new processor to the macbook pro, but i dont think this really sounds like an update to the macbook pro line.
I am also willing to buy a macbook pro, but I will wait at least two more months.

serviceuntitled reported a problem in Comcast on January 19, 2008 05:15:

Service call problems.

I have an issue with Comcast. I've been having problems with Internet connection going on and off.

It's happened before and I had a call scheduled with Comast. I waited around all day and the guy came, was here for 5 minutes (because the Internet happened to be on at that moment), and then left. All was fine for a while and then it started happening again.

I called Comcast again the other day and scheduled a service call for this evening between 5 and 8 PM. No one showed up. Because I need consistent Internet access and had to be home when they came, I waited around for three hours on a Friday evening and no one showed up. Needless to say, I was not happy. I called and they said the appointment was canceled, but didn't know who canceled it. I asked to talk to a supervisor and was told he would try to get a call scheduled for tomorrow afternoon. I told him I wanted a call back by 11 PM (over an hour ago) with a status update (yes, no, still working on it). The call didn't come.

I'm getting sick of Comcast not doing what they say they'll do. Any help anyone can provide would be appreciated.

serviceuntitled replied on January 16, 2008 19:53 to the discussion "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction:

You can send an email to Lane Becker. His email is lane {at} getsatisfaction {dot} com.

Saul Colt replied on January 16, 2008 14:28 to the discussion "Annoucing our first "Customer Service is the New Marketing" Summit." in Get Satisfaction:

Can someone from the conference contact be...I want to know if there are still any sponsorship opps!

Leslie Chicoine replied on January 08, 2008 20:09 to the idea "Minor things and observations." in Get Satisfaction:

Hello and thanks for the suggestions.

The company and product search box on the top of the site does indeed need that minor change you mentioned!

That section is evolving from search to a full blown site Navigation. This evolution will include showing you all possible results, and not making you choose a category up front. I'm not sure if the minor changes will be made before the major changes, but either way we'll get it fixed up.