jd's dashboard

jd replied on November 22, 2009 06:21 to the problem "garbled text on some pages across different books" in O'Reilly Media:

Hi kryptolus, very strange indeed. I'll forward to the appropriate departments. Get to the bottom of this. Thx.

jd replied on November 21, 2009 05:42 to the problem "Safari Site Down" in O'Reilly Media:

Richard, we'll notify the safari team and hope to have this resolved very soon. Sorry for this inconvenience and trouble!

jd replied on November 21, 2009 05:30 to the problem "Safari Site Down" in O'Reilly Media:

Hi Richard. I get the safari home page ... what page are you trying to access? What browser are you using? thanks.

jd replied on June 24, 2009 18:16 to the problem "XML.COM web page overlaps footer in IE7" in O'Reilly Media:

Hello Eddie,

Thanks for reporting this problem, I'm sorry this interfered with your reading of the post. We'll take a look and get it fixed. Meanwhile if you would like me to send you the article without the footer, please let me know.

thanks,
jd

jd replied on April 08, 2009 16:07 to the question "Best site for perl queries?" in O'Reilly Media:

Hi Sagar, thanks for your post. http://www.perl.org/ and http://www.perl.com/ are a couple places to start.

PERL is a great language! Enjoy.

jd

jd replied on March 04, 2009 16:51 to the question "impossible to download examples" in O'Reilly Media:

Hello Bataille,

Thanks for your post. I'm checking into the error on the Examples download.

jd

jd replied on February 27, 2009 22:14 to the question "why do i have to go to so much effort to point out your problem?" in O'Reilly Media:

Found this note at the bottom of the page that says:

The Digital Photo Professional application that’s bundled with your XS is a
full-powered raw converter. [...] For more on
DPP, see the bonus material on ** www.oreilly.com/catalog/978059620861**.

That link is broken as you said. We're checking with the author and editor to see if we can get that missing bonus material.

Thanks for your patience.
jd

jd replied on February 27, 2009 21:27 to the question "why do i have to go to so much effort to point out your problem?" in O'Reilly Media:

MC, I'm having someone check page 248 for the web link and see what the problem is, why the link is bad. We'll write you back.

http://oreilly.com/catalog/9780596154...

jd

jd replied on February 27, 2009 20:43 to the question "why do i have to go to so much effort to point out your problem?" in O'Reilly Media:

Hi MC,

Thanks for your post. Would you provide us with the title of the book you're searching for? We'll help you find it.

thanks.

jd replied on February 21, 2009 18:50 to the question "How can I open the download manual on a Mac OS10.5? Just keep getting a message 'failed to open. This is my third request for help. Others unanswered" in O'Reilly Media:

Hi Brian, thanks for your post. Would you send us the URL you are using when the failure occurs?

Thanks.

jd replied on February 09, 2009 15:51 to the problem "Bad link on missingmanuals.com" in O'Reilly Media:

Tara, thanks for the reply and detail. I've fixed the link.

jd

jd replied on February 08, 2009 17:47 to the problem "Bad link on missingmanuals.com" in O'Reilly Media:

Hi Tara,

Thank you for your post.

This link? http://oreilly.com/catalog/9780596515...

Or

This link? http://oreilly.com/catalog/9780596515...

Thanks,
jd

jd replied on February 02, 2009 19:20 to the question "Print Link" in O'Reilly Media:

My pleasure Jason.

julie

jd replied on February 02, 2009 18:43 to the question "Print Link" in O'Reilly Media:

Thanks Jason. I'm going to send this to Safari Customer Service. They will get a webmaster to fix that ... I'll have them contact you.

customer-service@safaribooksonline.com

julie

jd replied on February 02, 2009 17:21 to the question "Print Link" in O'Reilly Media:

Jason, would you send an example page? One with 'Email this Page'? I'm only seeing 'Tell a friend' .. thanks.

jd replied on February 02, 2009 17:19 to the question "Print Link" in O'Reilly Media:

Hi Jason, thanks for your post.

I'll look into this issue and let you know what I find out.

julie

jd replied on January 12, 2009 16:40 to the question ""E-Mail update requested..." e-mail: bad body text" in O'Reilly Media:

Hi Arka, thanks for your post. I'll check it out!

jd

jd replied on December 27, 2008 17:17 to the problem "Broken links ..." in O'Reilly Media:

Hi, thank you for your post. I've corrected the problem. Please refresh your browser and try again.

thanks.

jd replied on December 15, 2008 22:17 to the problem "Can't signup for release notification" in O'Reilly Media:

Hey PretzelSteelersFan,

Thanks for your feedback. We really appreciate this kind of information! We'll take another look at the form and see what we can fix up.

I'm not sure why it's taking so long for the Data-Driven book ... you might want to email customerservice@oreilly.com and they can provide more info!

thanks,
jd

jd replied on December 15, 2008 21:12 to the problem "Can't signup for release notification" in O'Reilly Media:

Hi, thank you for your post. Would you provide us with the webpage/book page and what browser and version you are using?

thanks