trufula's dashboard

Dmitri Kalinaitsev replied on September 27, 2008 07:05 to the question "Did you get warning emails before your credits expired?" in Skype:

I think this problem was fixed either today or yesterday so if all goes according to plan this problem should not reappear.

Twan started following the question "Did you get warning emails before your credits expired?" in Skype.

Eric Suesz replied on September 23, 2008 03:27 to the problem "Going to a new company from a company's page doesn't work" in Get Satisfaction:

Well, as long as it's working now, I'm happy. Cheers!

trufula replied on September 23, 2008 03:25 to the problem "Going to a new company from a company's page doesn't work" in Get Satisfaction:

Hmm it's not happening anymore - so let's call it pre-coffee confusion! I was able to replicate it before. Maybe I was being impatient :)

trufula marked one of Eric Suesz's replies in Get Satisfaction as useful. Eric Suesz replied to the problem "Going to a new company from a company's page doesn't work".

Eric Suesz replied on September 22, 2008 21:02 to the problem "Going to a new company from a company's page doesn't work" in Get Satisfaction:

I tried it as well, although with Safari. Seems to work for me. Are you able to duplicate this again? Still happening for you?

Amy Muller replied on September 22, 2008 19:51 to the problem "Not clear how to add a new topic after adding one" in Get Satisfaction:

Very good feedback. You're right -- since "Start a topic" is up there right next to where you search for other companies I can see how one might think that if they type in a company name and click the "Start a topic" button they'd be starting a topic about that company. Hmmm..... Definitely something for us to take a look at!

Amy Muller replied on September 22, 2008 19:48 to the problem "Going to a new company from a company's page doesn't work" in Get Satisfaction:

Hmmmm.... That's an odd one. I just did it successfully. Let's see if my scenario mirrored yours....

From the page we're currently on, I typed "Verizon" in the Find a "Company" field at the top of the page. Verizon showed up in the results, I clicked on it and was taken to the Verizon Get Satisfaction page.

I'm on FF on a Mac. But I haven't heard of it not working on XP. Are there any details in your steps that I missed?

Eric Suesz replied on September 22, 2008 17:41 to the problem "New product can't be added to a topic" in Get Satisfaction:

You are correct. If a product doesn't already exist, it's not possible to add a product while creating a new topic. It used to be possible. We changed this after a lot of experimentation because we'd seen a lot of products that aren't actually products (a lot). I'd say we're still experimenting with this and haven't gotten it right yet -- from the topic creation page.

However, you can still create products from each company's Products page by clicking on the 'Add a product or service" button.

Tom Drugan replied on September 22, 2008 14:39 to the question "What is the Naymz privacy policy?" in Naymz:

Hi Trufula,
We agree. We are in the process of putting together and providing a summary of our privacy policy for those members interested in a high-level overview. In the meantime, is there anything specific you are concerned with that we could address?

Thanks,
Tom Drugan
Naymz Co-founder

trufula reported a problem in Get Satisfaction on September 22, 2008 14:21:

Not clear how to add a new topic after adding one

I'm not clear if "start a topic" refers to the company whose page I'm on since it's next to the "find a company". Does that button refer to the company I've found with the search widget?

I'm asking since I noticed after I add an issue it's not clear how to add another one. I keep clicking the Topics tab again to get back to the page to add one.

No need to respond, just feedback.

trufula reported a problem in Get Satisfaction on September 22, 2008 14:19:

Going to a new company from a company's page doesn't work

Maybe I still don't get the UI but here is what I was trying to do:

I was on a company's support page.
Then in the blue bar next to "Find a Company" I entered Get Satisfaction and clicked on your name.

I remained on the company's page I was on.
I expected to be taking to the GS support page.

Using FF on XP.

trufula reported a problem in Get Satisfaction on September 22, 2008 14:17:

New product can't be added to a topic

I'm only allowed to add an existing product.
If there isn't a new product I am not able to add one (the + doesn't work).

trufula asked a question in Naymz on September 22, 2008 14:14:

What is the Naymz privacy policy?

The privacy policy is pretty long. Because the service entails sensitive information it would help to have a bulleted summary of how you use and protect my information. What would be really helpful too is if you included high points from your partner's privacy policies as well.

Thanks.

Leslie Chicoine replied on September 17, 2008 17:54 to the idea "I appreciate your usability" in Get Satisfaction:

Hi Trufula.

We see beauty in the functionality of design, or to morph the axiom a bit: function is the form. Thanks for taking note.

Wendy Owen replied on September 16, 2008 16:45 to the idea "I appreciate your usability" in Get Satisfaction:

Thanks for your kind words. We always appreciate understanding what you like -- and also what you'd like to see us improve :)

trufula shared an idea in Get Satisfaction on September 16, 2008 15:49:

I appreciate your usability

In the "oddest comments you've received department," I wanted to applaud GS for your usability in terms of dark text and text that contrasts well against the backgrounds. I am soooooo flumoxed by how many websites - including Microsoft and Yahoo - that have disregarded usability in favor of artsy looking designs that I thought I should tell you one person appreciates your choosing usability over "elegance." And by doing that, you are elegant!

Thomas started following the problem "Here's a funny way to welcome a new customer" in photobucket.

Thomas started following the problem "Here's a funny way to welcome a new customer" in photobucket.

trufula replied on September 09, 2008 17:23 to the question "Did you get warning emails before your credits expired?" in Skype:

Wow thanks so much for looking into it and your response! I'll get in touch.