Tink's dashboard

Tink, an employee of change:healthcare, inc., replied on December 28, 2007 15:30 to the idea "Copy EOB info to new EOB" in change:healthcare, inc.:

Hi SongOfRuth,

That's a great idea. We are coming out with a new version of the site in February that will make it easier to enter multiple EOB's into the system. But a simple button saying "Add New EOB for Same Visit" would be a great tool for users.

Until then I have a suggestion. Once you add your first EOB you will see the "Viewing EOB Information" screen. On the right hand side of that screen there is a place where you can "Add Related:" Bill, EOB, or Payment. If you click to add a related EOB the application with automatically fill in step one for you and relate the two EOBs in step two.

When the two EOBs are related in step two that means that their monetary information is connected. You can simply unrelated the documents by unchecking the related EOB. Then you can move to step three and enter the EOB details.

I use this myself as a shortcut when entering in multiple line EOBs for the same doctors appointment.

We really appreciated the feedback and suggestions. If you have anymore ideas or questions please feel free to share. My email is kwelty@changehealthcare.com.

Hope that helps!

Tink set one of Tink's replies as an official response to "I requested an itemized bill from my providers but I don't know what is legitimate or if I should dispute any of the charges" in change:healthcare, inc.

Tink, an employee of change:healthcare, inc., replied on December 28, 2007 15:16 to the question "I requested an itemized bill from my providers but I don't know what is legitimate or if I should dispute any of the charges" in change:healthcare, inc.:

Hi Stef B,

That's a really touch question. Knowing whether or not charges are legitimate and if they should be disputed is often dependent on the insurance you have (if any) and the reason you went to see the doctor. There are of course obvious things to look out for such as duplicate charges. Other than that medical billing is anything but straight forward and easy to understand.

We have a partnership with a company called Medical Bill Review Services which helps people manage their claims and dispute irrelevant charges. If you would like Patsy's contact information I would be more than happy to send that your direction. Feel free to email me at kwelty@changehealthcare.com.

We are also coming out with a new version of the change:healthcare site in February. It will be much more helpful in allowing you to determine what other people we typically billed for a certain procedure or health issue as well as what other people ended up paying.

If you have any other questions please feel free to contact me.

Thanks!

Tink started following the question "I requested an itemized bill from my providers but I don't know what is legitimate or if I should dispute any of the charges" in change:healthcare, inc..

Tink started following the idea "Copy EOB info to new EOB" in change:healthcare, inc..

Tink, an employee of change:healthcare, inc., replied on December 19, 2007 16:13 to the question "what if my insurance reimbursement is much lower than the average?" in change:healthcare, inc.:

Well StefB insurances are anything but standard and simple. Typical HMO and PPO plans will cover about 80% of a persons cost. This generally depends on the procedure being done and the deductible the person has on their plan, and whether or not they have met that deductible. If you have not met your deductible the 8% may only be a discount right now.

Also you may want to double check on whether or not you are seeing in-network or out of network physicians.

If your typical medical needs have been office visits with your primary care physician and exams ordered by them, insurance would typically cover more than 8% of the cost.

It can never hurt to call them and ask them to explain why they are only reimbursing a small percent. You may want to makes notes on the conversation in the journal section.

If you still have questions please email me at kwelty@changehealthcare.com and I will give you a call to help you further. It would be my pleasure.

Happy Holidays!

Tink started following the question "what if my insurance reimbursement is much lower than the average?" in change:healthcare, inc..

Tink set one of Tink's replies as an official response to "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.

Tink, an employee of change:healthcare, inc., replied on September 14, 2007 15:03 to the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.:

Cupcake 11441, one of our programmers just found the date bug! He is working on fixing it.

Thanks

Tink set one of Tink's replies as an official response to "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.

Tink, an employee of change:healthcare, inc., replied on September 14, 2007 14:27 to the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.:

Cupcake 11441, I am so sorry to hear you have been having problems with the program. Earlier in the week (I believe it was Monday) I was training someone on the program and we were having some issues with the date. That is part of what initially sparked our idea to change what you can enter. However when we erased the date and reentered the information it worked every time. I have been using the site a lot this week in training other individuals and it has been working almost spotlessly.

I got on MBM this morning, foxfire, safari, and ei and I cannot seem to get the error to replicate. Please have a look back at the site and see if its any better. If you have any further questions let us know.

Thanks.

Tink started following the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc..

Tink set one of Tink's replies as an official response to "When entering a bill, do I enter charges amount or amount shown as patient responsibility?" in change:healthcare, inc.

Tink, an employee of change:healthcare, inc., replied on September 10, 2007 03:38 to the question "When entering a bill, do I enter charges amount or amount shown as patient responsibility?" in change:healthcare, inc.:

You will want to enter the total charges when you are entering a bill. When you enter an EOB you want to enter the total charges and then you can enter the allowed amount (or your insurance discount) which will give you the patient responsibility or your balance. Hope that helps!

Tink started following the question "When entering a bill, do I enter charges amount or amount shown as patient responsibility?" in change:healthcare, inc..

Tink set one of Tink's replies as an official response to "I am unable to find any of my dentists on the lists (I have three). Do you not include dentists?" in change:healthcare, inc.

Tink, an employee of change:healthcare, inc., replied on September 06, 2007 21:32 to the problem "I am unable to find any of my dentists on the lists (I have three). Do you not include dentists?" in change:healthcare, inc.:

Cupcake 7801 - We have all the provider information for DC. For some reason the information did not transfer over to MedBillManager. Sorry. The IT guys are working on it as I type. At the moment all of our provider information refers to hospitals and doctors. We have the information for dentists across the country, it just needs to be loaded. We are working on that as well.

In the mean time you can enter the information manually (and I promise it is not too difficult). In the side bar (right hand side of the screen) under Provider click "Add Provider". You will see the screen that gives you the option to look up your provider. Don't bother entering any information (if you are looking for a dentist), just click "search". You will see that the program did not find any provider so you have the option to click "skip this step". Once you click "skip this step" you can enter the information manually and specify that the provider is a dentist.

If you are looking for a specific doctor or a hospital as your Provider, in the drop down menu for state select "Any" (which is at the top of the list) and then click search. The application should return results for DC. If the provider cannot be found then they may not be in the system. But you should be able to find your doctors or hospital for the time being.

Hope that helps. Let me know if you have any other questions.

Tink started following the problem "I am unable to find any of my dentists on the lists (I have three). Do you not include dentists?" in change:healthcare, inc..

Tink set one of Tink's replies as an official response to "How to I classify Inferitlity treatment when entering my EOB?" in change:healthcare, inc.

Tink, an employee of change:healthcare, inc., replied on September 04, 2007 18:39 to the question "How to I classify Inferitlity treatment when entering my EOB?" in change:healthcare, inc.:

I'm so glad you asked. Today we just uploaded 4,000 new reasons for visit and female infertility as well as male infertility are included in that number. You can also generally classify something as infertility if you would rather not specify. As far as the Provider section goes, you have given us inspiration to change it so that it resembles the Reason for Visit section. We will start working on getting that changed. Thanks!