3jam Support's dashboard

Hello,

What version of the application are you using please? The version can be found in the "About" section of the application's menu.

You can forward your 3jam number to your home phone so that it will ring your home phone when someone calls your 3jam number. If you don't have an answering machine, the 3jam answering service will pick up your calls and then transcribe your message. You can receive your 3jam message via text message or an email.

You can also port your home phone number to be a 3jam number as well, saving you money on a phone line that you don't use that much any more.

Yes, you would have to pay for the second number. Have you already pre-paid for the first number for more than a month?

Hello,

Sorry for the inconvenience but if you have deleted the conversation, it cannot be revived. Is there a reason why you are trying to revive a conversation you deleted?

Hello,

Thanks for your inquiry.

You can simply add a new 3jam number to your account (you can have as many as you want) and let your previous number's subscription lapse.

Hope this helps.

Thanks

Hi Roshan,

1000 inbound minutes is quite a lot. Also, if you use any SMS, you should purchase a bundle, which is 400 for $5, 1000 for $10, and 2500 for $20 (less than 1 cent per message) and can be used the next month if you don't finish it this month. Also, if you forward your inbound SMS messages to e-mail, you aren't charged. It's only when messages are sent to a mobile phone that there is a charge because we are charged to send that message.

J. Masternak,

3jam numbers are both voice and SMS-enabled.

Hello,

Thanks for your inquiry.

The cost to forward after your first 50 minutes of free US forwarding is US$0.03 (3 cents). Additional prices are at http://www.3jam.com/pricing_plans.php

Can you please email support AT 3jam.com (replace AT with @) with your 3jam phone number? We'd be happy to look into the problem.

Thanks

Hello,

Can you please send an e-mail with your 3jam number to support AT 3jam.com (replace AT with @)? We'd be happy to look into this for you.

Thanks

Hello,

Sorry for the inconvenience but would you mind e-mailing us at support AT 3jam.com (replace AT with @) with your question as well please?

Thanks

Hello,

Can you please send us your 3jam number to support AT 3jam.com (replace AT with @) so we can troubleshoot your problem?

Thanks

Yes, you should be able to enter your 3jam virtual phone number if you've purchased one.

Hi Bruce,

No problem. How is the sender sending you a message and how is the sender being notified that your number is a landline? Does an error message pop up on his/her mobile phone?

By the way, when we port-in landline numbers, we SMS-enable them so that they will be able to receive SMS messages from mobile phones.

Hello Bruce,

Thanks for your inquiry.

SMS service is usually enabled by our carrier within 24-48 hours of your number being ported over to 3jam. However, it looks from your number port date that we are past the 48 hour mark so we are opening a trouble ticket to fix your issue.

Thanks

Hello,

Text messages will be forwarded to your the mobile number you set up in your account. You won't be able to forward to a landline but you can send text messages to your e-mail address if you don't have a mobile phone to receive the text messages.

Thanks

Sorry, St. Barth's is not a currently supported call forwarding location.

Hello,

Yes, the one-time BlackBerry Threaded SMS application is a one-time $20 fee. You don't need to buy any 3jam text message plans in order to register or use the application if you are using it to send and receive normal text messages. The SMS plan is if you are using 3jam reply-all group messaging or sending using the 3jam service itself (for international texts, on the website, etc).

When you are purchasing credits for the app, please select the $20 prepaid credit option (not the SMS bundle) and then go to http://www.3jam.com/blackberry to register the application.

Thanks!

Also, you might want to check that you are using v1.101 of the application because previous versions may have had SMS interceptions affected by other applications that intercept SMS messages (the problem is that only 1 application can get a "copy" of the incoming message in the BlackBerry).

After several discussions with RIM, we implemented a non-documented, special workaround to this so that other applications on your BlackBerry won't cause the 3jam app to miss messages inadvertently (and vice versa). The result is that the 3jam application will get messages reliably, and unless the other SMS applications on your BlackBerry also use this workaround, chances are that they will conflict with each other if they are using the documented API.

The latest version is available at http://ota.3jam.com/bb .

Thanks,

Hello sinrise,

Thanks for your comment. Sorrry to hear about your BlackBerry SMS problems but let me take a moment to explain how the BlackBerry app works.

The BlackBerry app was built to organize and enhance the native SMS inbox in a threaded format in order to improve message organization and speed up the ability to view messages, reply, send multiple texts, etc.

The app was initially built to be backward-compatible with OS4.1, which is the first version of the O.S. on the BlackBerry Pearl. Also, because many users do not have data plans on their BlackBerry, the app uses the SMS interface on the BlackBerry and no data connections.

As such, the app listens for incoming messages that come in to the Blackberry from your carrier. Messages do not go through 3jam nor does it go through a network connection. Therefore, the app does not have any control nor does it affect when your messages show up in your BlackBerry. It simply takes a message when it arrives in your BlackBerry, pops up a notification, and does some intelligent organization of the message.

So if your messages are not coming to your BlackBerry until later, chances are that it's a carrier issue and not an application issue. One easy way to test would be to not block normal SMS's from arriving in your native Inbox (through the firewall setting) and see if messages arrive in your native inbox but not the 3jam BlackBerry app. If this problem still occurs (i.e. messages show up in your native Inbox but not in the 3jam BlackBerry app), then it's a 3jam BlackBerry application issue and we'd be happy to fix it.

However, because we have many users currently using this product and this is the first time we have heard about the issue, there is a possibility that the problem lies with the carrier sending messages to your BlackBerry and not the 3jam app taking a long time to process the incoming messages.

Regarding your prior issue of the BlackBerry Storm screen showing the app only in portrait mode sometimes, rewriting the application for landscape mode is not a trivial task and there are many known issues with the initial versions of the BlackBerry OS for the Storm. The solution, which was suggested by one of our users, was to simply enable "compatibility mode" in the Storm. Because the Storm is the only version of the BlackBerry that has this setting, we were unaware of it until we were notified by a Storm user as an easy workaround.

Hope this clarifies. Sorry for the SMS issues you have been experiencing and if you are still unsatisfied with the product, we will provide you with a refund, as we have offered you before.

Thank you for your understanding.