Jack's dashboard

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Chris, indeed, and we plan to do just that! – Jack, on August 14, 2008 21:54

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Thank you! We'll look into that. – Jack, on August 14, 2008 19:17

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

The wording of the post may be a bit confusing. The issue is that all of our International SMS traffic went out over our UK number. So, that made things extra-pricey (sending from the UK to Israel for instance). Local deals will help mitigate this cost. – Jack, on August 14, 2008 19:16

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Where do you live/what carrier are you on? – Jack, on August 14, 2008 19:13

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

We'd like to bring it back in a sustainable way! – Jack, on August 14, 2008 19:06

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

We're working to bring it back in a sustainable way for all. It's past form was not. What startups are you talking about? – Jack, on August 14, 2008 19:05

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

People have been reporting duplicate messages recently. We don't believe this is our doing, but rather T-mobile or AT&T. – Jack, on August 14, 2008 19:05

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

I understand your frustration. But, you're right, we were surprised by the adoption of this service. We'd like to do it the right way. And for our users and the sustainability of the company, that means focusing on building a strong core, and seeking partnerships to help bring the service back. – Jack, on August 14, 2008 19:02

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Greg, thank you for the feedback. Service in Australia is definitely at the top of our list to support. We are looking at options, and exploring partnerships. Thank you for your patience (and it's awesome to hear about your friend!). – Jack, on August 14, 2008 19:01

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

This is an idea we considered, but it helps only so much. We're still faced with incremental cost which is not sustainable. We must focus on funding building a rock-solid foundation so we may look at other options to bring SMS back in a cost-effective way for our users. – Jack, on August 14, 2008 18:57

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

SMS cost ranges from $0.06 to $0.14 per message depending on the market. We considered passing the cost on to users through a billing mechanism, but International billing is a lot of work, and not something we feel comfortable focusing on before we have a rock-solid foundation. One thing at a time. We get that, then we can look to partnerships and passing cost on (if that makes sense). – Jack, on August 14, 2008 18:55

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Eric, Thanks, I understand your frustration. There are other reasons that we didn't choose to offer a premium service at the moment. The first is that our focus is still on providing a rock-solid foundation that people can trust. Only when we have that will we be comfortable enough passing costs on to users. It wouldn't be fair to anyone to charge for spotty service. Fixing one thing at a time. – Jack, on August 14, 2008 18:50

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Good idea. We should have a status list for each market. – Jack, on August 14, 2008 18:45

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Thank you, Eric. Talking to your telecom would definitely move things faster. They move when (a mass of) you do. – Jack, on August 14, 2008 18:44

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

The sorts of filters you mention are a great idea. I definitely don't need an SMS when my friend changes their iTunes track. But, that's infrastructure we don't offer currently.

We're working hard to provide a solid foundation for features like this in the future. That requires engineering, product design, and in some cases business partnerships. One thing at a time.

We looked at passing the cost on to users, but International payments are a difficult thing, and we have to focus on stability before we can take on that challenge. – Jack, on August 14, 2008 18:38

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Good alternatives. We're working hard to provide cost-effective mediums to all users, IM, email, and shoring up our mobile web support are a few. SMS is still at the top of our mind, but we require help bringing that back. – Jack, on August 14, 2008 18:35

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

We'll have a number to update from in Germany soon. We can offer delivery again once we have a partnership there. – Jack, on August 14, 2008 18:33

A comment on the discussion "Changes for SMS users: the good news and the bad" in Twitter:

Philippines is on our list! – Jack, on August 14, 2008 16:21

Jack replied on May 28, 2008 23:54 to the problem "Twitter IM down May 23rd-May24th" in Twitter:

Unfortunately, it looks like this is going to be down for the night. We're bringing services back up slowly, and want to make sure we're doing the right thing every step along the way.

Thanks for your continued patience!

Jack replied on May 28, 2008 23:49 to the problem "When is pagination coming back?" in Twitter:

Hello!

We're working hard to get this back to all users, but unfortunately, it probably won't come back until tomorrow (Thursday). We'd like to make sure we have the database ready for the load.

Thank you for your patience!