Jack's dashboard

Jack replied on March 10, 2008 18:30 to the problem "sms length" in Twitter:

mdy,

That one's definitely a weird bug on our side. Not quite sure what's happening there. Will research!

Jack.

Jack marked one of Nonsanity's replies in Twitter as useful. Nonsanity replied to the problem "not importing email contacts".

Jack set one of Jack's replies as an official response to "Tweets are really delayed" in Twitter

Jack replied on March 07, 2008 05:30 to the problem "Tweets are really delayed" in Twitter:

Hello!

We've found the issue and have started to resume deliveries. Updates were severely backed up. This is going to make timelines appear a bit weird and out of order. We apologize for the inconvenience, and thank you for your patience!

We'll update this thread with changes.

Thanks,
Jack.

Jack set one of Jack's replies as an official response to "Mobile Web not working" in Twitter

Jack replied on February 28, 2008 20:33 to the problem "Mobile Web not working" in Twitter:

Hello!

We noticed a problem with the mobile web this morning as well. We have Alissa working on a fix now! It may be inconsistently up and down for a bit in the meantime. Thanks for your patience!

Jack.

Jack set one of Jack's replies as an official response to "Logging in as a different user each visit?" in Twitter

Jack replied on February 28, 2008 04:21 to the question "Logging in as a different user each visit?" in Twitter:

Hello all,

We've noticed the issue and have the full team working on it now. Will keep this thread updated as we know more! Also, we'll be updating our blog:

http://blog.twitter.com/2008/02/timel...

Jack.

Jack set one of Jack's replies as an official response to "track not working from im" in Twitter

Jack replied on February 25, 2008 18:32 to the question "track not working from im" in Twitter:

Moti,

Sorry to hear this. I had the problem earlier as well. One thing you could try doing, is deleting TwitterIM from your buddy list, and re-adding it. Sometimes our bot forgets who it's supposed to send messages to, and this helps refresh its memory.

Thanks!

Jack set one of Jack's replies as an official response to "How do I dial the US from Thailand? What code do I place first?" in Twitter

Jack replied on February 25, 2008 18:31 to the question "How do I dial the US from Thailand? What code do I place first?" in Twitter:

Hello there.

The '+' is usually a shortcut for the code '011.' So, to send Twitter a SMS from Thailand, try addressing it to 011447624801423.

Thanks!
Jack.

Jack set one of Jack's replies as an official response to "I can no longer register for Twitter IM with AIM" in Twitter

Jack replied on February 25, 2008 18:28 to the problem "I can no longer register for Twitter IM with AIM" in Twitter:

Hello!

We removed the AIM option because we weren't happy with the number of issues we were seeing with the service. It was behaving in a very flaky way and so we decided to disable it until we had the time to focus entirely on the problem. The great news is that we've hired someone who has worked extensively with AIM in the past, and he's all fired up and excited to fix it!

Thanks for your patience.

Jack set one of Jack's replies as an official response to "Twitter Updates Not Being Sent over IM or TXT for Weeks" in Twitter

Jack replied on February 20, 2008 18:07 to the problem "Twitter Updates Not Being Sent over IM or TXT for Weeks" in Twitter:

Hello!

We've put a few fixes in to resolve this issue, but we're still coming across it every now and then. Please see this thread for more information:

http://getsatisfaction.com/twitter/to...

We're working on chasing this down further as we see it. Thank you for your patience!

Best,
Jack.

Jack set one of Jack's replies as an official response to "I'm not geeting any tweets via IM" in Twitter

Jack replied on February 08, 2008 22:42 to the problem "I'm not geeting any tweets via IM" in Twitter:

Hey folks,

Our IM bot is sometimes forgetful. Occasionally, if you notice things aren't working, try logging out and back in again. This creates an event which our bot notices. It's kinda like restarting your computer; sometimes things get lost and need to be reset temporarily to a clean state.

Thanks!
Jack.

Jack set one of Jack's replies as an official response to "Nolonger recieving twitter SMS updates." in Twitter

Jack replied on February 08, 2008 22:39 to the problem "Nolonger recieving twitter SMS updates." in Twitter:

Hey folks,

Our team is still working diligently on this issue. We have a very detailed whiteboard in our big conference room with our debugging approach. Unfortunately, with SMS, we don't control the last mile. There will be situations where we hand off the SMS to the mobile carrier successfully and it doesn't reach your mobile.

Again, thanks for your patience! I'm personally a big fan of Twitter by SMS, so I hate to see this fail.

Jack.