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Matt Mueller, an employee of change:healthcare, inc., replied on December 31, 2007 20:45 to the question "Pre-Tax Accounts" in change:healthcare, inc.:

Hi SongofRuth,

Sorry for the tardy reply, the holidays have been a bit hectic :)

Let me do my best to answer your questions.

1) No, payments act as withdrawals from your pre-tax account. Whenever you enter a payment associated with a pre-tax account, that payment amount will be subtracted from your balance.

To enter deposits you edit the "estimated savings" amount in the pre-tax account itself. You can do this when you originally create the pre-tax account (i.e. if you know both you and your employer have deposited a given amount for the time period), or you can constantly change it via the edit command. This will adjust the balance accordingly, etc.

2) See above.

3) This is a good question that we have been talking a bit about lately. This may be the best way to deal with the circumstance: originally enter your payment without an associated pre-tax account, this will leave your pre-tax account balance unchanged. Then, when your reimbursement comes in, go in and edit this payment, selecting the pre-tax account appropriately. This will then subtract the reimbursed amount from your balance, just as if you had paid out of that account from the very beginning.

Thanks for the questions, let us know if you have any more :)

SongOfRuth replied on December 28, 2007 18:26 to the question "Pre-Tax Accounts" in change:healthcare, inc.:

1. Are you saying that I would enter a "Payment" to record deposits into my pre-tax account?

2. How do I record withdrawals From my pre-tax account?

3. How do I handle the case of my paying a copay myself, then getting reimbursement from the pre-tax account?

Thanks!

Matt Mueller, an employee of change:healthcare, inc., replied on November 12, 2007 15:38 to the question "Pre-Tax Accounts" in change:healthcare, inc.:

In addition we have actually built in a specific feature for this. If you click on the Pre-Tax Account you want to track in the right hand sidebar, you will be presented with a page that shows your balance for that account with a link under it that says "View Payments." Clicking on this link will present you with a list of all payments that you have made associated with the given pre-tax account, the idea being that you can use this to compare against your bank statement.

Hendrick replied on November 12, 2007 14:26 to the question "Pre-Tax Accounts" in change:healthcare, inc.:

Right now, there are at least a couple of easy ways to track pre-tax accounts. First, you can view the transaction log Go to MyBills>Transaction Log. That will show all payments. You can sort by type to pull all payments together. Also, when you make a pre-tax payment, you can add a tag like "pre-tax". Then you pull up all pre-tax tagged payments. Your tags are listed in the same place as mentioned above MyBills>Transaction Log. You would see a list of all of your tags as links there at the top of that page. If you have another way that you would like to be able to review pre-tax payments, let me know.

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dcc7072 asked a question in change:healthcare, inc. on November 12, 2007 01:28:

Pre-Tax Accounts

How can I track pre-tax accounts (contributions, reimbursements, etc.)?

Matt Mueller, an employee of change:healthcare, inc., replied on November 04, 2007 23:04 to the problem "date entry" in change:healthcare, inc.:

Just so you know this issue has now been resolved. You should be able to go ahead and edit your EOB date to what you wanted originally without problems.

Sorry once again for the inconvenience and let us know if there is anything else we can help you with.

Matt Mueller, an employee of change:healthcare, inc., replied on November 04, 2007 20:24 to the problem "date entry" in change:healthcare, inc.:

Hi dcc7072,

Thanks for pointing out these issues, we just made some tweaks that we though would have fixed them, but apparently not!

I am forwarding this on to our development team and we should have a fix out within 24 hours.

Sorry for the inconvenience and thanks again for reporting this.

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dcc7072 reported a problem in change:healthcare, inc. on November 04, 2007 19:55:

date entry

(1) I've tried to enter an EOB three times. I entered 10/27/2006 as date of service and 12/12/2006 as date of EOB, but the fields keep being changed to 9/27/2006 and 11/12/2006 respectively (i.e., one moth earlier than the date I've entered)

(2) When I try to enter a payment, I've entered the date of payment in format 1/20/2007, 1-20-2007, and using the calendar to select the date - in each case I get a red error message that datre format is wrong

Matt Mueller, an employee of change:healthcare, inc., replied on September 17, 2007 19:39 to the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.:

Just so you know, this issue has been fixed. Thanks again for reporting it.

Tink, an employee of change:healthcare, inc., replied on September 14, 2007 15:03 to the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.:

Cupcake 11441, one of our programmers just found the date bug! He is working on fixing it.

Thanks

Matt Mueller, an employee of change:healthcare, inc., replied on September 14, 2007 14:30 to the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.:

Hey Cupcake,

I have been trying to replicate this error this morning without any luck. Could you be a bit more specific? Namely it would be helpful if you provided us with your operating system and browser.

Thanks, and hopefully we can help you get this worked out quickly.

Tink, an employee of change:healthcare, inc., replied on September 14, 2007 14:27 to the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.:

Cupcake 11441, I am so sorry to hear you have been having problems with the program. Earlier in the week (I believe it was Monday) I was training someone on the program and we were having some issues with the date. That is part of what initially sparked our idea to change what you can enter. However when we erased the date and reentered the information it worked every time. I have been using the site a lot this week in training other individuals and it has been working almost spotlessly.

I got on MBM this morning, foxfire, safari, and ei and I cannot seem to get the error to replicate. Please have a look back at the site and see if its any better. If you have any further questions let us know.

Thanks.

caparks, an employee of change:healthcare, inc., replied on September 14, 2007 14:06 to the problem "everytime i attempt to edit a service date from 7/1 to 7/31 it ignores the change" in change:healthcare, inc.:

DANGER Team!.... all hands on deck! please get on this ASAP

Cupcake 11441 - I'm embarrassed but we'll address both the javascript and date issue IMMEDIATELY. We're trying to implement a new date tool that not only allows you to input 7-31-07 or 7/31 but also to type in "Today" or "Next week" or "Last Tue" and intelligently know what that means... sigh... some how in the interim - I must have pushed some code that offset the service date field. I take the blame on this one [baaaaadddd founder, shame shame]

My sincerest apologies. Fortunately, there are others much smarter than me that will address this quickly. I'm sure that they will beat me silly and into submission to NEVER let this happen again.

- christopher
co-founder

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