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Cupcake 39171 replied on September 20, 2008 06:14 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
Wow. Everyone, I wanted to return the book for a refund, not keep the book and also get a refund. But Amazon didn't even want to hear about that possibility, and didn't help direct me to the third party seller if that was what was supposed to happen. It makes sense to go to the seller, but I'd only heard of the A to Z policy, and wasn't sure what else I could do. I still have the book, and still do not like to shop at Amazon. Thanks to the couple of you who considered that I was legitimately treated poorly and was not trying to scam Amazon.-
levi replied on September 20, 2008 04:59 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
A-to-Z Guarantee Claim is not for your case; please note only merchant that put up their 'shipping time guarantee' would consider your case eligible. Currently, only buying from 'Amazon Fulfillment' would qualify for such compensation if delay. Read carefully about Amazon's policy if orders are fulfilled by 3rd party seller. The 3 days period is also mentioned in their policy page.
I have viewed these documents and nah ~ sorry, not for you.
There are increasing numbers of scamming activities in online marketplace trying to get compensation in the name of 'customer satisfaction'. Please also know that if you win the claim, it is the pity poor 3rd party seller that will liable for the claim, NOT the all amazing Amazon. Amazon will take the money from the seller's account, give it to you. You should not feel happy because we are taking money and goods from the poor seller, and left him nothing. -
A comment on the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
No need to be uncivil. If you have a productive argument to make please do. Also, please review our community guidelines [http://getsatisfaction.com/community_...]. Particularly the section under "Be constructive with your criticism". Thanks. – Amy Muller, on August 05, 2008 17:34 -
TiredofYou replied on August 05, 2008 16:56 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
You got your Item and you still want your money back?
....
People like you make me sick. -
joejoe replied on July 02, 2008 02:49 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
Wait a minute.., you are trying to get a refund on your purchase because it wasn't delivered within the "estimated delivery" time frame? What a scammer you are! -
recordcellar replied on January 21, 2008 22:15 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
Did you return the book?
Or did you want your cupCake and eat it too -
Tobias Fingerson replied on December 02, 2007 10:35 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
So you're telling me that if you sold a book on amazon.com and the person you sold it to received the book three days past the delivery date that you would want amazon to take the money you made from that sell and give it back to the person who bought the book from you?? Of course there's going to be a lot of correspondence. No one wants their money taken back for services rendered.
The fact that you bring up an A-Z guarantee clearly suggest that it was not Amazon.com that sold you the book, but someone selling the book on the website. It's mainly for after the 3-5 business days grace period, if you get something damaged and the seller refuses to replace or refund, and so on. -
Amy Muller replied on November 13, 2007 21:38 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
I can understand your anger. Particularly them adding insult to injury by being rude to you. There's just no call for that. -
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