Recent activity
Subscribe to this feed
DanFromMAKE replied on November 15, 2007 14:39 to the problem "Make Magazine customer service problems" in O'Reilly Media:
SirWired,
My profuse apologies. I don't blame you at all for being ticked. It ought to be a hell of a lot easier to renew a subscription to our magazine. I'm not sure why everything fell apart so badly in your case, but I do promise to follow-up immediately if you'd care to email me your particulars.
We publish my email in the magazine for just such escalation. In fact, in my Maker's Corner column, I make a point to invitie dissatisfied readers to write me with peeves, complaints or concerns. You're right, perhaps we should post my email more prominently on makezine.com as well.
You can reach me at dan@oreilly.com, and I promise to make it right.
Again, my apologies.
Dan
Dan Woods
Associate Publisher,
Make:
Craft:
Maker Faire:-
DanFromMAKE started following the problem "Make Magazine customer service problems" in O'Reilly Media.
Loading Profile...

