Biz Stone's dashboard

Biz Stone replied on September 04, 2008 20:33 to the question "Why can't I view all of my updates?" in Twitter:

Hi Folks. Every tweet is saved forever and they belong to you. The fact that you can't access them past a certain point right now is an technical challenge that we're working on.

If all goes well, the next engineering update will fix the "Older" button and give you web access as far as 3,200 tweets back. I understand that is still an unacceptable limitation—we will continue to work on it. Additionally, you will be able to go more pages back on your home page timeline.

We're hoping to get these changes out today but it doesn't always go exactly to plan. Thanks for you patience!

Biz Stone replied on August 20, 2008 18:13 to the question "My reply tab comes up page not found ... for weeks!" in Twitter:

Another update. This appears to be a trickier bug than I thought—we have two engineers working on it today.

Biz Stone replied on August 20, 2008 17:33 to the question "My reply tab comes up page not found ... for weeks!" in Twitter:

Thanks folks. I'm going to pass these along to the engineers today.

Biz Stone started following the question "My reply tab comes up page not found ... for weeks!" in Twitter.

Biz Stone replied on August 19, 2008 21:16 to the question "My reply tab comes up page not found ... for weeks!" in Twitter:

This seems to be happening to an extremely small subset of people but I'm not sure what the bug is exactly. We can fix it by hand if we know your Twitter username. Could you let me know right here in this thread?

Biz Stone replied on August 09, 2008 22:58 to the problem "Not getting confirmation nor reminders from Remember The Milk" in Twitter:

Hi Folks, I'm not sure what the problem is between direct messages and remember the milk. I'll try and find out if there is something going on at Twitter that would cause the issue you're having.

Biz Stone replied on August 09, 2008 22:17 to the question "Twitter has disappeared from my blog" in Twitter:

Hey folks. Alex and Britt (Twitter engineers) have discovered a likely cause of this problem and they put a fix in which will go out in the next deploy—hopefully that can be Monday. They tell me that IE was sending a faulty header to Twitter and they've figured out how to deal with it. Either way, let's see what happens on Monday. Thanks for your patience!

Biz Stone replied on August 09, 2008 18:08 to the question "Twitter has disappeared from my blog" in Twitter:

Some questions have popped up here on Get Satisfaction about our badges not working properly with Internet Explorer. I'm not sure what's causing it other than to say it's a bug—I'll check with the engineers.

Biz Stone set one of Biz Stone's replies as an official response to "Twitter refuses to uphold Terms of Service" in Twitter

Biz Stone replied on May 23, 2008 01:30 to the problem "Twitter refuses to uphold Terms of Service" in Twitter:

We're upset that Ariel is having such a bad experience with Twitter. She's been a long term user of ours and a great advocate of our service. Also, it's clear that folks here are interested and concerned about how we at Twitter react to content issues like this.

Something to keep in mind is that we're discussing content that has not been shared here. This account is no longer available for review because the person who created it willingly removed it back in March. We reviewed this account at the time of the complaint and did not find it in violation of our Terms.

The fact that so many of us can have differing opinions without having even reviewed the content we're discussing highlights the difficulty of this issue. In fact, Twitter recognizes that it is not skilled at judging content disputes between individuals. Determining the line between update and insult is not something that Twitter nor a crowd would do well.

We have deleted accounts for more straightforward violations of the existing Terms. That being said, we are engaged in an editorial review of those Terms to make it more clear what actions we will and won't take. Essentially, Twitter is a communication utility, not a mediator of content.

It's great that everyone's talking about this because it helps us make important decisions. After all, Twitter is a new medium that we're all figuring out as we go.

Biz Stone replied on May 02, 2008 02:57 to the problem "500 Internal Server Errors" in Twitter:

We restarted a database that normally restarts very quickly without resulting in any site degradation. Tonight, it's taking a long time to restart which is causing intermittent 500 errors for some web visitors. We're bringing it up to speed now.

Biz Stone replied on April 24, 2008 22:00 to the problem "Twitter/IM very slow, fallen behind and can't get up?" in Twitter:

As some folks noticed, we found a bug which caused delays for some SMS/IM notifications. The web and API were not affected. The bug is now fixed and we are catching up to real time right now.

Biz Stone replied on April 22, 2008 01:19 to the problem "Web not posting tweets from people I follow" in Twitter:

I've got good news. We've caught up with this issue and we're currently backfilling the timelines. This will take a few hours but once things are caught up, we should be back to delivering all updates in a timely fashion. Also, we will have successfully moved to the new memcaching scheme—which will make Twitter better, despite the bumpy road we took to get there.

Biz Stone replied on March 09, 2008 17:32 to the problem "Why won't my allegedly "saved" background picture appear after uploading?" in Twitter:

I'm not sure exactly what this bug is yet because this is only the second time someone has mentioned it. However, you should be able to fix it by going through and picking some custom colors and then saving that design. Let me know if it works.

Biz Stone replied on March 05, 2008 07:02 to the question "MAJOR Twitter Glitch" in Twitter:

Hi there. You can text OFF to Twitter (40404) from your phone to stop all updates coming in while we try to figure out why you're having trouble un-following this one particular person. Or you could try OFF USERNAME first and see if that works.

Biz Stone replied on March 04, 2008 21:23 to the question "Possible to involve non-Twitter users who are following me?" in Twitter:

Yes, sort of. If a non Twitter user sends a SMS message such as "@biz where are you?" to 40404 we will send them a message back asking them to tell us their name. Once they do, we create an account and post their update. (Similarly, you can tell non-users to follow you via SMS.)

Biz Stone replied on March 03, 2008 19:28 to the problem "Why won't my allegedly "saved" background picture appear after uploading?" in Twitter:

Hey there! I think I fixed it for you. Have a look and let me know.

Biz Stone replied on March 02, 2008 20:00 to the question "asking on Twitter" in Twitter:

Maybe you heard about a service that works together with Twitter. (There are lots of those.) For example, there's this site: http://dearlazy.com/

"When you have a question and are convinced that someone out there has already done the research and knows the answer you turn to asking the LazyWeb for advice. A website used to provide a structured format for asking the LazyWeb but has since closed. Many people already use Twitter as an easy way to ask the LazyWeb but, unfortunately, your cry for help only reaches as far as those who follow you and you cannot be anonymous."

Biz Stone replied on March 01, 2008 06:02 to the problem "Why won't my allegedly "saved" background picture appear after uploading?" in Twitter:

How big is your background image? It might be too big. Try making it smaller and see if that helps. I'll check back. Otherwise, it could be a bug -- I'll try and see if other folks have noticed anything similar.

Biz Stone replied on March 01, 2008 01:02 to the problem "Why won't my allegedly "saved" background picture appear after uploading?" in Twitter:

Hi There. What is your Twitter username? I'll have a look.