kerry's dashboard

Eric Suesz replied on July 29, 2008 19:32 to the question "Can we customize the look and feel?" in Get Satisfaction:

Nabeel, we did implement a way for a customized look and feel with our Help Center PHP application. You can put Get Satisfaction on your own site and style it in any way you want, so that it can match your own site if you like. There's more about that here: http://getsatisfaction.com/for_compan...

PBWiki (earlier in this conversation) implemented it.

I don't think we'll have ways to break out of our design on the Get Satisfaction site anytime soon.

Lane Becker replied on July 29, 2008 19:31 to the question "Can we customize the look and feel?" in Get Satisfaction:

Oop -- good catch, Nabeel. We should have updated this topic sooner. We ended up releasing, several months ago, an application called "Help Center" which is a fully customizable PHP app you can run on your own site that works via our API, and allows you to put Get Satisfaction entirely on your own site.

Here's the information about it:
http://getsatisfaction.com/for_compan...

And here's a few great examples:
http://help.hahlo.com/
http://help.skitch.com/
http://support.myzivio.com/

Nabeel Hyatt replied on July 29, 2008 19:17 to the question "Can we customize the look and feel?" in Get Satisfaction:

So.. it's kinda been a year, with the admittedly "top user request" -- hmm.

Wade replied on April 13, 2008 21:24 to the problem "Where oh where did tmhq go?" in Passive-Aggressive Notes:

thank you, kerry :D :D :D

kerry set one of kerry's replies as an official response to "Where oh where did tmhq go?" in Passive-Aggressive Notes

kerry replied on April 13, 2008 20:52 to the problem "Where oh where did tmhq go?" in Passive-Aggressive Notes:

My buddy Eric has come to the rescue once again -- TMHQ is back up!

A comment on the problem "Where oh where did tmhq go?" in Passive-Aggressive Notes:

I've had Wordpress 2.5 problems, too. Good luck. – Eric Suesz, on April 13, 2008 18:34

Wade replied on April 13, 2008 17:47 to the problem "Where oh where did tmhq go?" in Passive-Aggressive Notes:

No worries, Kerry.

Just wanted to make sure the heisa monster hadn't gotten you! :D

kerry replied on April 13, 2008 17:27 to the problem "Where oh where did tmhq go?" in Passive-Aggressive Notes:

Apologies, Wade -- things have been a little buggy since updating to the new version of Wordpress. We're trying to figure out what's going on!

Thor Muller replied on January 30, 2008 17:09 to the question "Can we customize the look and feel?" in Get Satisfaction:

Hi Nick, we're about to start a beta rollout of these features. Contact me at thor at getsatisfaction dot com if you would like to be an early user.

Nick replied on January 30, 2008 16:53 to the question "Can we customize the look and feel?" in Get Satisfaction:

Has there been progress on the 'Premium' service - would be great if the custom features are now available.

EarlJ replied on January 15, 2008 00:03 to the question "what do you guys think about requiring people to register before leaving comments? good idea, bad idea?" in Passive-Aggressive Notes:

Doesn't your server identify and collect IP addresses of visitors?
If it does, why register? And why can't you ID the IP of the troublemakers? I understand that IP addresses can be spoofed, but if you don't collect them and try to contact the hosts, the hosts never know they're being spoofed. . . no? . . . then again, some hosts actually encourage spoofers, so where does that help?
So, to make it easy, you require registration - understood. . .
* * *
I'm not a fan of first message first. . . I like to dig when the topic draws me to it. . . as it is, you force me to scroll past all the old messages to get to the last remark. . . <<sigh>>
* * *
The age of the last reply makes me think the topic has died. . . <<sigh>>

</sigh></sigh>

Wade replied on November 28, 2007 19:14 to the problem "Yikes, it's Crazy Italics Day on the "I've Got My Eye On You" thread." in Passive-Aggressive Notes:

You rock, Kerry!

kerry started following the problem "Yikes, it's Crazy Italics Day on the "I've Got My Eye On You" thread." in Passive-Aggressive Notes.

Wade replied on October 22, 2007 03:33 to the idea "introducing troublemaker hq!" in Passive-Aggressive Notes:

Help!! TMHQ just crossed the 3000 post threshhold, and promptly disappeared into 500 internal server error hell.

Zsa replied on October 20, 2007 04:09 to the question "Disappearing comments?" in Passive-Aggressive Notes:

Have you figured out yet why when the "ads by google" and "ads by yahoo" seem to be the only common factor on TMHQ when the posts dissapear and we get an error on page?

Wade replied on October 11, 2007 20:37 to the idea "introducing troublemaker hq!" in Passive-Aggressive Notes:

BTW - Long overdue thanks for TMHQ. It's been a life saver!

Wade replied on October 11, 2007 20:32 to the question "my comments don't show up the last few days. what am i doing wrong?" in Passive-Aggressive Notes:

Thank you, Kerry!!

kerry set one of kerry's replies as an official response to "my comments don't show up the last few days. what am i doing wrong?" in Passive-Aggressive Notes

kerry, an employee of Passive-Aggressive Notes, replied on October 11, 2007 15:12 to the question "my comments don't show up the last few days. what am i doing wrong?" in Passive-Aggressive Notes:

Ugh, I know, the 500 error messages are driving me nuts, too. My pal (and former roommate) Eerac recently helped me move the site to a new server, which, overall, seems to be working better than the old one -- but as you can see, there are still some kinks we're working out. Thanks for taking the time to let us know about the error messages you're getting -- it's a huge help!