crystal's dashboard

furiousIdeas replied on August 30, 2008 02:49 to the problem "Incoming SMS tweet with an "@" symbol in it is blank after the "@"." in Twitter:

Alltel - Username: furiousIdeas - Samsung r500 Hue.

A comment on the question "What happens if I hit a Twitter limit?" in Twitter:

Let me clarify. This problem commenced almost a month ago. Twitter limit, when I had about 600 I was following, 700 that were following me. Said the ratio was the problem. I started to unfollow people. Went down to about 400. Still can't follow more. Emailed Twitter 3.5 weeks ago. No reply. Emailed them again 2 weeks ago, and about 5 days ago. Still no reply. So I thought 'oh maybe I just need to unfollow more' So in the last few days I unfollowed almost 300 more people, now down to just under 100 I'm following, with still over 650 that are following me (obviously I lost followers because I was unfollowing so many). And still can't follow anyone. And I'm about to give up on twitter as this kind of renders the whole point of twitter for me useless. My emails were pretty spaced out imo and somewhat reasonable in view that I didn't get a reply whatsoever. I only just found out about getsatisfaction, otherwise I would have posted here instead! – HKW, on August 29, 2008 23:14

A comment on the question "What happens if I hit a Twitter limit?" in Twitter:

When did you do this? I think it takes a day or so to take effect, and 3 e-mails in one day sounds like starting 3 different support tickets, which is sure to annoy them more than inspire them to want to help you. – Thomas, on August 29, 2008 23:10

HKW replied on August 29, 2008 23:05 to the question "What happens if I hit a Twitter limit?" in Twitter:

What is twitter doing about this?

I thought it was a ratio thing that's limiting. I have almost 700 followers. I was not able to follow more. I thought if I unfollow people that would help. But now I have unfollowed almost everyone, under 100 I'm following, including people who I said I'm following back, and I still can't follow more!!!

This is extremely frustrating, when I have emailed Twitter support 3 times, with no response. The whole concept is flawed in the first place.

If this continues I am sure plenty of people will stop using twitter.

Would appreciate if you guys can look into this for me. Twitter username is HongKongWong.

A comment on the problem "Twitter re asking for authentication for its api, when im using twitter.com" in Twitter:

Thanks. I was getting so frustrated and I don't use veoh app anyways. You won the internet. Congrats. – kalyke, on August 29, 2008 22:23

A comment on the problem "I'm getting charged for using the Twitter shortcode in Canada (21212)." in Twitter:

Hey Lucas, I've talked to MTS a few times and they always stonewall by saying that they're being charged by Twitter, therefore they are charging me as passing the money along. What did you say that go them past this point? – David, on August 29, 2008 20:50

marooned replied on August 29, 2008 19:21 to the problem "I'm getting charged for using the Twitter shortcode in Canada (21212)." in Twitter:

Virgin Mobile Canada just started charging a data charge for my texting to 21212, and they weren't as helpful on the phone. What infuriates me is that it used to count as just a regular text message.

Nils marked one of crystal's replies in Twitter as useful. crystal replied to the question "Can an inactive Twitter page/username be removed by request? Or even a request be sent to the current inactive owner?". Nils and 3 other people think it's one of the best replies.

A comment on the question "Can an inactive Twitter page/username be removed by request? Or even a request be sent to the current inactive owner?" in Twitter:

Mine is 315485. Its been only 10 days but I haven't heard a single word yet... Thanks. – Nils, on August 29, 2008 18:19

motionblur replied on August 29, 2008 05:23 to the problem "I'm using 21212 and I can send, but not receive, messages from Twitter!" in Twitter:

Same problem, from Canada. Just emailed support with the details.

A comment on the question "Can an inactive Twitter page/username be removed by request? Or even a request be sent to the current inactive owner?" in Twitter:

Dear crystal, Mine ticket is 315969 and 310332(this didn't have any reply and has been removed), Thanks! – Rilee, on August 29, 2008 01:07

A comment on the question "Can an inactive Twitter page/username be removed by request? Or even a request be sent to the current inactive owner?" in Twitter:

313900 or 313807... just about the same. Thanks for your time. – gocubsgo, on August 29, 2008 00:22

crystal replied on August 29, 2008 00:16 to the question "Week three and still cannot follow anyone new!!" in Twitter:

Thanks for stepping in mdy, and apologies for the delay guys. Our support ticketing system is a little broken (we're fixing it) AND we're also inundated with requests, all of this resulting in delays in responding snappily to all tickets.

I have fixed the follow limit problem for accounts:

@mikeontv
@slamonline

you wont be able to follow immediately, it will be more like 24 hours. If you're still not able to follow in 24 hours, send me an @reply (@crystal) and I will look into it for you.

I've replied to and closed both of your support tickets. If you have other open tickets regarding the same topic, please feel free to close them yourselves.

thanks!
crystal

A comment on the question "Can an inactive Twitter page/username be removed by request? Or even a request be sent to the current inactive owner?" in Twitter:

what is the 6 digit ticket number (don't include the letters please) or the user name in question? – crystal, on August 29, 2008 00:15

A comment on the question "Can an inactive Twitter page/username be removed by request? Or even a request be sent to the current inactive owner?" in Twitter:

I hate to tell you this but it's probably going to take longer than two weeks for your ticket to get a response! – ciotog, on August 28, 2008 20:06

gocubsgo replied on August 28, 2008 19:59 to the question "Can an inactive Twitter page/username be removed by request? Or even a request be sent to the current inactive owner?" in Twitter:

i put in a request on august 12th but my tickets don't have any replies or resolve... can anyone in twitterland help?

grovberg replied on August 28, 2008 16:11 to the question "What is the maximum size for background images?" in Twitter:

I've been fighting this all day as well. It seems to like .png files much better than .jpg for some reason. Switching to an 8-bit .png worked with a reasonable file size.

A comment on the problem "I'm not getting the password reset email." in Twitter:

Sorry it is taking so long. Trying to grab the appropriate person for you. – Eric Suesz, on August 27, 2008 16:17

cbo replied on August 27, 2008 16:14 to the problem "I'm not getting the password reset email." in Twitter:

I really, really, really need help with this as I have an important event coming up that requires me to access my account. I'm going to try another thread since no one from Twitter appears to be on this one.

A comment on the problem "I'm using 21212 and I can send, but not receive, messages from Twitter!" in Twitter:

Mine's fixed! It took about, well, 9 days according to the comments. – megadan, on August 27, 2008 12:11