Adam Lasnik's dashboard

Adam Lasnik set one of Adam Lasnik's replies as an official response to "Is anybody home?" in Google

Adam Lasnik replied on May 18, 2009 20:46 to the question "Is anybody home?" in Google:

Hey Dave,

I (and undoubtedly other Googlers) do read this forum from time to time (especially to glean feedback and make our services better!), but we can't make this our primary help area. We have hugely comprehensive help centers for our products... with info in dozens of languages and often forums, blogs, and -- in the case of webmaster stuff -- even a massive tool set.

Personally, I work with a large international team that specializes in helping webmasters around the world (at http://www.google.com/webmasters). We publish dozens of blog posts a quarter, answer tons of questions, publish hundreds of help docs, and so on.

If you're aware of a Google product or service that doesn't have a help center, let me know! Or even if there's one that has no place to ask a question (contact form, forum, blog, etc.), let me know that, too.

But otherwise, the best place to get support on Google stuff remains our official help centers. That's where not only Googlers hang out, but tons of superusers (now called "Top Contributors.").

Adam Lasnik replied on April 18, 2009 00:53 to the problem "We keep trying to edit our address... need an intervention?" in Google:

Sorry for the trouble. I'll escalate this to get it taken care of.

Adam Lasnik replied on April 01, 2009 02:36 to the question "Google has the wrong website listed for my company!" in Google:

Actually, my apologies; just realized a simpler editing procedure might be the following:
1) Select your business listing on Maps and click the EDIT link on the bubble.
2) Then click "Claim your listing" and follow the instructions from there.

Regards,
Adam

Adam Lasnik set one of Adam Lasnik's replies as an official response to "Search sends somebody else my business!!" in Google

Adam Lasnik replied on April 01, 2009 02:34 to the problem "Search sends somebody else my business!!" in Google:

Hi Ann,

Please click on your listing, click on the "edit" link on the bubble note on the map, then click on the "claim your listing" link. From there, you'll be able to initiate the process to correct the phone number.

Regards,
Adam

Adam Lasnik replied on March 26, 2009 19:20 to the question "Google has the wrong website listed for my company!" in Google:

Not sure. But IMHO it makes sense for you to take control of your own listing so you can make any subsequent changes. It's free and pretty painless :)

Adam Lasnik set one of Adam Lasnik's replies as an official response to "Google has the wrong website listed for my company!" in Google

Adam Lasnik replied on March 26, 2009 19:14 to the question "Google has the wrong website listed for my company!" in Google:

Hi there,

I encourage you to claim your listing on Google by "adding" it to Google's Local Business Center: http://www.google.com/local/add/

After doing this, you'll be able to make appropriate changes to your listing as you've requested.

Adam Lasnik replied on December 02, 2008 07:02 to the question "Need customer support, what's the phone number??" in Blogger:

Hi Boggedblog,

I can absolutely imagine your frustration, and I hope by now you've gotten things sorted out.

Unfortunately, we're not able to provide telephone support for our products like Gmail, Blogger, and Web Search. So many millions of users; we couldn't possibly staff enough folks to handle the calls effectively, regardless of costs. Additionally, even if we could offer phone support in these situations, we'd have no easier time effectively verifying that you are YOU -- and this is *super important* for us to protect the integrity of your account!

Is this the process that you've tried before?
https://www.google.com/support/accoun...

If not, please try that. If so, please a note in our Gmail Support forum:
http://groups.google.com/group/Gmail-...

Thanks, and wishing you a speedy account recovery!

Adam Lasnik replied on July 22, 2008 18:29 to the question "Google thinks we are a spyware application and won't let us search!" in Google:

Hmm... something on your IP must be hitting Google pretty hard, or it wouldn't have triggered the captcha :(. You may also want to make sure there are no programs on your network that are programmatically querying Google in any way (for thousands of Map pages, search result rankings, etc.)

Adam Lasnik replied on July 21, 2008 17:41 to the question "Google thinks we are a spyware application and won't let us search!" in Google:

http://www.google.com/support/bin/ans...

[found via a search for "captcha google search" :)]

Adam Lasnik set one of Adam Lasnik's replies as an official response to "Is there a way to see the "Hybrid" view that has been replaced by "Terrain?"" in Google

Adam Lasnik replied on July 15, 2008 17:14 to the question "Is there a way to see the "Hybrid" view that has been replaced by "Terrain?"" in Google:

Click on "Satellite" and then click on (check) the "Labels" box.

A comment on the problem "FRUSTRATIONS" in Google:

Bonnie, you haven't said what area of Google you're having a problem with, but your best bet is still likely searching or writing via the Support area. I don't think we offer phone support for most of our products, particularly on a Saturday night :(. – Adam Lasnik, on June 15, 2008 03:00

Adam Lasnik set one of Adam Lasnik's replies as an official response to "FRUSTRATIONS" in Google

Adam Lasnik replied on June 14, 2008 22:32 to the problem "FRUSTRATIONS" in Google:

Bonnie, your best bet is checking out this link: http://google.com/support/. From there, you can check out thousands of help documents and, for many of our products, send a note to give feedback or get help from the Google teams.

Adam Lasnik replied on February 25, 2008 22:10 to the problem "Unable to acces my google account!" in Google:

Sorry to hear about your situation with your Gmail account :(

This link may help you:
http://mail.google.com/support/bin/an...

Given that you're not able to use your secondary account to regain access, you should select the bottom option on this page. From there, you can fill out a details form and one of the Gmail folks will tackle the situation as soon as they can.

If you've already filled out that form, please be patient for a couple more days or so.

[I'm not marking this as an official response, btw, since I'm a Googler but do not work on the Gmail team]

Adam Lasnik, an employee of Google, replied on December 04, 2007 03:24 to the idea "More Googlers needed in GetSatisfaction" in Google:

Hi Igor,

While I and other Googlers happily read and occasionally participate in threads here, I must note that we already have an entire infrastructure for support at http://www.google.com/support with thousands of FAQs, forums with tons of dedicated Googlers answering questions and escalating suggestions, and so on.

So as cool as Get Satisfaction is, our primary support has to remain on our domain so we can help the most people :).

Adam Lasnik started following the idea "More Googlers needed in GetSatisfaction" in Google.