Adam Lasnik's dashboard

Jay replied on October 11, 2008 04:23 to the problem "Why can't deleted Google accounts be recovered?" in Google:

It didnt work :( i have no idea when i deleted my account, was dumb of me but i realise now i really need my account..

i sent the form in to google they arnt even replying

mopaper replied on October 07, 2008 20:21 to the problem "Why can't deleted Google accounts be recovered?" in Google:

I've posted a similar problem but I'm locked out and have been sent through the Google maze and no solution. Now my account is just tangled and mangled. It is an impossible customer service void.

A comment on the problem "Why can't deleted Google accounts be recovered?" in Google:

Perhaps? – mopaper, on October 07, 2008 20:18

anyrubik replied on October 07, 2008 17:49 to the problem "FRUSTRATIONS" in Google:

im bit requesting anyrhing, because i honestly give up on "customer service" i just trying to expose the trut, which could probably sound disturbing but it is what it is. Sorry Adam if this sound agains you I really don't meant that part like it sounds.

Eric Suesz replied on October 07, 2008 16:47 to the problem "FRUSTRATIONS" in Google:

anysalazar: Adam does work for Google, and he's been very helpful here on Get Satisfaction.

I can tell that you are very angry from your reply (and from other replies you've made in other topics). We will try to help you if we can. But, to be honest, this sounds more like a rant than a request. If you have a specific problem we can help you solve, start a new topic; we'll do our best to try and fix it for you.

anysalazar replied on October 06, 2008 08:56 to the problem "FRUSTRATIONS" in Google:

Adam did you actually work on google? because you don't seem to know how hard is to contact support, yes there is a phone number which after a long boring recording end up telling you there is no phone support... then you contact support and an automated reply anwser 15 secs after the report with useless and unacurrated information you endup traped in a loop you never get into support REAL PERSON WHO ACTUALLY READ YOU EMAIL AND ADDRESS YOU PROBLEM... my support problems are with GMAIL, 2 months ago my account vanished from your system without any explanation... which I still trying to recover without success, I read the causes to be locked out from your account and I didn't did any of them, I fill recovery forms, I try all kind of ways to contact support, but it seems like it vanished with my account... I have vital information locked without any reason...even Hotmail has 72 hrs respond on support and they actually come to you with a realtime agent accourding to your specific problem faster than that.... and here 30 emails, 4 recovery forms, 2 post on google groups, 10 phone calls, two months after still no anwser...

do you call that customer service? I really in shock because all I heard about google is that is this great company, but as far as customer service you really suck... sorry to put it that way.

frustrated replied on October 02, 2008 12:01 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I HAVE THIS PROBLEM -
I just set up a Gmail account because STUPID MSN randomly blocked email to my girl's Hotmail for a few days recently...
so I sign up, thinking Gmail would be the coolest solution -
then I notice the STUPID permanent threaded discussion feature, my girl is complaining that she can't find stuff, and I spend FAR TOO MUCH time looking through the account/settings to find out how to turn the STUPID (to me) THREADING off. So here I am, wasting time, looking for another email solution. Sorry for yelling, but WHAT THE H***, Google? This is just silly.

Dan replied on September 28, 2008 03:42 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I'm not saying don't do it, but don't expect much by actually appealing to Google in a sensible way. I've posted over there as have many others.
| wouldn't waste too much time - Go post and then take a shot at Yahoo mail or something like it.

mark palmos replied on September 24, 2008 08:02 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I suggest you all go over to Google and make a feature request, it may help, you never know, the squeaky wheel gets the oil you know!

http://services.google.com/feedback/g...

mark palmos replied on September 24, 2008 07:56 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I agree completely with Arthur,

Placing such a limitation without the option to have messages threaded or unthreaded way DOES seem like the stubbornness of some self-important Google wanker who is protecting HIS precious VISION (pleeeze, spare us your vision!!!) at the cost of an option that a lot of users are begging for.

Oh dear, will Android go the same way, or will Gmail start listening???

Arthur replied on September 24, 2008 07:16 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I can only assume now that the reason for Google's resistance to repeated user requests for a conversation view off option is stubborn pride:

probably a view individuals there in the google tech dept who - as the creators of this "unique" feature - are loathe to back track in any way on "their baby" and feel that more time exposure will simply force "stubborn" users to "just get used to it" whereby eventually reducing the number of complaints. This apparent attitude smacks of immaturity.

Google shoudl not allow apparent personal emotion to override public service delivery - the fact is, a large proportion of users (current and potential) DO IN FACT experience difficulty in locating previously sent or received messages because conversation view hides them.

Surely Google realizes that it can attract more users - and keep them - by not continuing to ignore or play down complains in this regard?

Hategmail replied on September 16, 2008 13:34 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I also hate this feature. I have commented numerous times on Gmail's useless help site, and get no response. I have too many people who use my email address for me to dump gmail, but I am advising everyone I know to not get a gmail address. I stop strangers on the street just to tell them how bad gmail is. Well, not yet but I am thinkong about it.

Why is Google so arrogant about this?

mark replied on September 10, 2008 21:20 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I have moved to yahoo.
not as fast, but it behaves as I would like an email programme to behave WRT NOT threading messages.
Poor show Google. Take your collective heads out of your behinds!

Amiga500 replied on September 10, 2008 11:55 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

This thread will go down in the annals of Internet history as one which displays that Google DO NOT LISTEN TO USERS. With great power comes great arrogance, they are rapidly becoming the new Microsoft and underestimating the importance of the user community, as an Information Architect myself I can confidently say that the 'conversation view' has more holes than Swiss cheese and is fundamentally flawed. Google cannot change the habits I have built up using email since before they decided to exist, and it is pompous to think otherwise.

Mal replied on September 10, 2008 10:59 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I am sure thousands of users just give up on gmail because of the threading "feature". I expect I will. It's jaw-dropping arrogance by G to ignore the requirement to have a normal inbox.

Dan replied on September 09, 2008 04:51 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

SuezanneC Baskerville said:

Yahoo's spam filter sucks.

FYI. I don't know if you email a lot more than I do but I've never had trouble with more than an occasional spam email using the free version. The paid version includes an additonal 35 filters.....

Best wishes.

SuezanneC Baskerville replied on September 09, 2008 02:37 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

GMX has ads with pictures in the emails, right? I couldn't tell from looking if it has video ads or still images. Gmail's text ads off to the side aren't too annoying to me.

Yahoo's spam filter sucks.

Does GMX allow you to see a threaded view when you want?

True threads are made from replies to replies to replies, not just matching subjects

I'd like to see the incoming mail by order received or order sent, as I choose, and then for any particular message, have a option to see the thread the message is in, in forward or reverse sequence.

Oba replied on September 08, 2008 12:58 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

I've found a good alternative to gmail. You can try it out in gmx.com. It has free IMAP, POP3 access just like gmail, but without the threaded webmail interface.

Todd Jones marked one of Adam Lasnik's replies in Google as useful. Adam Lasnik replied to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!". Todd Jones and 6 other people think it's one of the best replies.

Dan replied on September 07, 2008 16:13 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

RE: Suezanne Baskerville's comment.
Honestly, why not just go to yahoo mail? I know it's slower at times but what's worse, losing emails entirely or having a couple of ads on the page? If it's that important, you could probably just pay the $20/yr to dump the ads?