Zivio FAQs's dashboard

Peter replied on September 02, 2008 18:14 to the question "Where can I buy additional Ear Loops and Earpieces?" in Joby:

Woodman,

We're going to be updating our store page in the next few days to make accessories and replacement parts available for individual sale. Thanks for your patience as we update our website.

In the meantime, if there's something in particular that you need, I encourage you to email us at support@myzivio.com. We'll be happy to help you.

Woodman replied on September 02, 2008 13:32 to the question "Where can I buy additional Ear Loops and Earpieces?" in Joby:

Where can I buy the ear loops and earpieces? Your web store only has the headsets for sale. The headset has been available to the general public for 2 weeks now.

califmom replied on August 05, 2008 01:00 to the question "I sometimes hear static when I use my Zivio Headset. What causes this?" in Joby:

I have a problem with static happening after I get a few seconds into a call. It happens in a variety of settings. So, I don't think it's a matter of interference from other devices. It does seem to be worse with the mic extended, although, it's also an issue with the mic retracted, just not as severe from what I can tell.

A comment on the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Yep, this may not be all solved after all. I'll have our developers take a look. – Eric Suesz, on July 24, 2008 02:16

A comment on the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Awesome! That fixed it! Thanks so much for doing that for us.

FYI, since that fixed the display issue, it appears that ampersands in the topic titles are still preventing topics from being displayed in the Help Center. So it seems the bug still exists.

Thanks again for your help! – Peter, on July 24, 2008 02:13

A comment on the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Okay, easier than I expected. Done! – Eric Suesz, on July 24, 2008 02:08

A comment on the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Oh, wait. That's a little more complicated. Let me get back to you, but I'm sure we can do this. – Eric Suesz, on July 24, 2008 02:05

A comment on the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Absolutely, Peter. Give me a few minutes. – Eric Suesz, on July 24, 2008 02:03

Peter replied on July 24, 2008 00:58 to the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Hey there,

It looks like the topics are still failing to display on our Help Center. Would it be possible for you guys to actually edit the titles of the two topics I linked to in my last reply?

I know it's a pain to ask you to do a manual edit, but if you could replace the "&" with "and" for us, I'd be exceedingly grateful.

Thanks!

keith replied on July 14, 2008 16:01 to the question "Where can I buy the Zivio Bluetooth Headset?" in Joby:

Peter,
At this time you have a credibility problem. This problem is not because your products do or do not work as advertised. It is because you told the public you were going to do something, and you haven’t done it.

Your company brought a cool sounding new product to CES (the largest consumer electronics show in the nation) and said you would have it available for purchase “soon”.
You have since published several release dates and missed them all.

Your potential customers are frustrated and angry, and you haven’t even delivered the product yet. This puts you in the position of having to “re-sell” your company, your capabilities and your product.

This situation is unfortunate and frustrating, and entirely avoidable. Tell your potential customers the truth, and keep your commitments.

Keith.

Peter replied on July 11, 2008 23:24 to the question "Where can I buy the Zivio Bluetooth Headset?" in Joby:

staffsgtstv,

I believe you might have misunderstood Phil's comment. Phil was referring to the commercial launch of the headset, and NOT the technical development of the product. We have taken great effort and time (obviously) to ensure a high-quality product which will hopefully not only meet, but exceed consumer expectations.

We most certainly do *not* have a lackadaisical attitude toward this product or ANY of our products. In fact, the delay of our product launch has occurred precisely because we take quality, safety and the consumer experience very seriously. We saw an opportunity to make the Zivio better still before releasing it to the public, so we've devoted extra time to doing just that.

While we can certainly understand and empathize with your frustration that the Zivio has not been made widely available to the public, we hope you can understand that the delays have been borne from a desire to release our best effort to customers and to ensure their safety and product satisfaction.

We would certainly never compromise any aspect of safety or quality just to rush a product out the door.

If you have any further questions, I invite you to contact me directly at peter@joby.com

Regards,

Peter

staffsgtstv replied on July 11, 2008 23:08 to the question "Where can I buy the Zivio Bluetooth Headset?" in Joby:

Phil:

"not an exact science"?!? The consumer is expected to purchase a complex, high energy, electronic device with potentially explosive Li-On technology, place it on their ear and be comforted with the company sponsored statement that their prodct development is "Not an Exact Science"?

For the gorilla tripod, "not an exact science" may mean the camera falls over.

For an RF based device, "not an exact science" could mean explosive battery discharge, unchecked RF emmission, electrocution, burns, hearing loss etc.

The lackadaisical attitude from Joby is simply not acceptable.

Cameron Walters replied on July 11, 2008 17:14 to the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

The changes I made were on our end, and the Help Center code doesn't need to be updated. If there is a way to clear Help Center's cache, that may fix the topics where you are still having issues. I'll check out the topics you just reported and see if I can figure out what's causing them to fail.

Sorry you're still having trouble with those particular topics.

Peter replied on July 11, 2008 00:14 to the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Hey Cameron,

Thanks for the update. Is there anything we need to download and update our local help center install, or were the changes you made on your end (i.e. requiring no changes on our part)?

There are a couple topics which still are having problems in our help center. I'm linking to them below:

Zivio Warranty
(on our server)
http://support.myzivio.com/topic.php?...
(on getsatisfaction.com)
http://getsatisfaction.com/joby/topic...

Shipping costs
(on our server)
http://support.myzivio.com/topic.php?...
(on getsatisfaction.com)
http://getsatisfaction.com/joby/topic...

Thanks for your help.

Cameron Walters replied on July 10, 2008 04:13 to the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Sorry I never came full circle on this one. I checked in a fix for unescaped & (and other things that would make XML invalid) and deployed it on June 30th. Are you still experiencing breakages? If you are, the examples will be extremely helpful in tracking down any further problems.

Peter replied on July 10, 2008 02:43 to the problem "One of my topics appears to be an invalid feed" in Get Satisfaction:

Hey there,

Any word on a fix for this? We have a few topics with this ampersand bug.

If there's no quick fix, could you guys maybe edit our topics to replace the ampersand with "and"? I can send you links to the topics which would need the replacement.

Thanks.

Phil Romero replied on July 03, 2008 18:55 to the question "Where can I buy additional Ear Loops and Earpieces?" in Joby:

Once the Zivio Headsest is available to the general public, additional Ear Loops and Earpiceces will be available at the Zivio web store at: www.myzivio.com....Click the link "Shop" to order additional Zivio Units and accessories...

Phil Romero started following the question "Where can I buy additional Ear Loops and Earpieces?" in Joby.

ezrakilty replied on July 01, 2008 21:51 to the problem "Why are line breaks and urls stripped from company recommended answer" in Get Satisfaction:

Mr. FAQs is correct that there is a missing |nl2br in two places (following $reply.content) in topic.t, leading to the loss of line breaks in the rendered "Best solution from company" and "Best solution from the people."

As to the loss of the links, this is due to the mothership: the topic post itself has URLs linkified, but the replies don't get linkified. Perhaps this is intentional, or an oversight; I don't know!

keith replied on July 01, 2008 19:28 to the question "Where can I buy the Zivio Bluetooth Headset?" in Joby:

don't count on it...