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Sean marked one of Miss Rogue's replies in Zipcar as useful. Miss Rogue replied to the question "So Zipcar has an hourly/daily fee, but how is this different than renting a car?". Sean and 4 other people think it's one of the best replies.

Larry replied on May 16, 2008 19:54 to the problem "7 character passwords suck" in Get Satisfaction:

If no one else will go through the frustration I went through when trying to register for your system - then I think the world is again a happy place..

Scott Fleckenstein replied on May 16, 2008 19:52 to the problem "7 character passwords suck" in Get Satisfaction:

Larry, this is probably a leftover issue from when we had the anonymous accounts in the system.

Larry Velez replied on May 16, 2008 18:28 to the problem "7 character passwords suck" in Get Satisfaction:

Scott,

I just tested this by having the system email me a 'forgot password' email. I then reset it to a password that used @ and it worked.

Another interesting thing happened, it stopped calling me cookie up top.

It may be that this only happens when you are first creating an account and converting it from an 'anonymous' account to a named account. That is when I saw the error.

Scott Fleckenstein replied on May 16, 2008 16:37 to the problem "7 character passwords suck" in Get Satisfaction:

Larry,

As far I know, we do... I've not been able to reproduce the issue. In fact, here's one of our tests, that passes:

  it 'should allow all sorts of crazy characters' do

    @user.password = '`~!@#$%^&*()-_+={}|[]\:";\'<>?,./*.'

    @user.password_confirmation = '`~!@#$%^&*()-_+={}|[]\:";\'<>?,./*.'

    @user.should be_valid

  end

It would really help me if you could give me an example of password that fails.

Are you by any chance copying and pasting the password from one box into the other? or are you typing it out both times?

Thanks,
Scott

Larry replied on May 16, 2008 14:08 to the problem "7 character passwords suck" in Get Satisfaction:

@ and ! are two characters I usually use. But I think you should allow all the characters on the keyboard:

`~!@#$%^&*()-_+={}|[]\:";'<>?,./*.

Scott Fleckenstein replied on May 10, 2008 05:40 to the problem "7 character passwords suck" in Get Satisfaction:

What special characters are you using?

I use exclamation points in some of my passwords. If you can give us an example password (obviously not one of your real passwords, but one that fails to save) I can add it into our test suite and ensure those characters work.

Larry replied on May 10, 2008 00:06 to the problem "7 character passwords suck" in Get Satisfaction:

I think satisfaction should allow special characters in the passwords or at least tell people that special characters are not allowed.

Most of my passwords have special characters and the system just tells me that the passwords do not match - when they do.

special characters - good
unhelpful error messages - bad

kthread replied on October 25, 2007 20:27 to the question "So Zipcar has an hourly/daily fee, but how is this different than renting a car?" in Zipcar:

And, (have to chime in as these are all around Washington, D.C.) Zipcars and Flexcars are parked at metro stations too--so everywhere public transportation can't take you, a car-sharing vehicle will--

Amy Muller replied on July 16, 2007 22:51 to the question "So Zipcar has an hourly/daily fee, but how is this different than renting a car?" in Zipcar:

Wow, thanks, Tara. Very convincing arguments!

Thor Muller replied on July 15, 2007 17:38 to the question "So Zipcar has an hourly/daily fee, but how is this different than renting a car?" in Zipcar:

Another difference seems to be that they breed passionate customers! I've never heard an Avis customer raving about their experience like this. Very helpful, Tara.

Scott, an employee of Get Satisfaction, replied on July 15, 2007 04:04 to the problem "7 character passwords suck":

Sweet, i'll deploy the change tonight

Thor Muller, an employee of Get Satisfaction, replied on July 15, 2007 03:07 to the problem "7 character passwords suck":

I wouldn't recommend that particular password, personally.

Thor Muller, an employee of Get Satisfaction, replied on July 15, 2007 03:03 to the problem "7 character passwords suck":

Having talked with the design team about this today I can say that the limit will be reduced.

Scott, an employee of Get Satisfaction, replied on July 15, 2007 01:43 to the problem "7 character passwords suck":

Here's an interesting article on password length taken from some myspace phishing attacks:

http://www.schneier.com/essay-144.html

Average password length is 8 characters, 17% have 6 or fewer.

There isn't any particular issue with password minimum length of 6 characters.

For now, just add an !, and then when my bosses weigh in, we'll change it.

Ted Grubb, an employee of Get Satisfaction, replied on July 15, 2007 00:34 to the problem "7 character passwords suck":

I hate having to use 8 character passwords. 7 is lucky.

You could always use something easy to remember like, say... 1234567

Miss Rogue replied on July 15, 2007 00:33 to the discussion "moo cards are so much fun" in Moo:

I love Moo cards so much that I take them out and look at them longingly every so often. Is that a sickness?

Ted Grubb started following the problem "7 character passwords suck" in Get Satisfaction.

Scott started following the problem "7 character passwords suck" in Get Satisfaction.

Thor Muller started following the problem "7 character passwords suck" in Get Satisfaction.