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malarkey replied on November 07, 2007 22:22 to the problem "I am in the process of closing my WAMU account. Why? Because they are a huge mega-bank and have completely lost their uniqueness and customer service. Talk about totally unsatisfied. Here's a good story:" in Washington Mutual:
To their credit, they did reverse all the charges. I closed the savings account and moved my meager $40 to a checking account.
I still closed all my accounts with them. They lost me as a customer forever with that little trick.-
malarkey started a conversation in SurveyMonkey on September 19, 2007 22:27:
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malarkey reported a problem in Washington Mutual on September 19, 2007 22:04:
I am in the process of closing my WAMU account. Why? Because they are a huge mega-bank and have completely lost their uniqueness and customer service. Talk about totally unsatisfied. Here's a good story:I opened a savings account with them 2 yrs ago, put a bunch of money in there, and then used that money over a couple months to pay off bills, buy things, etc. The account dwindled to about $40. That $40 sat there for over a year and a half, doing nothing but earning the measly interest they pay. Recently, I was getting ready to go out of town on a 4 day weekend, and decided to balance my checking acct before I left. To my dismay, my balance was scary low, so I had the bright idea of transfering that $40 over to my checking just to give me a titch more padding. I open up my savings account online, only to see that it is now in the negative. What?! I look closer. Since May, they've been charging me a service fee of $10 a month for not maintaining a minimum balance. There was no warning, no email, no letter explaining that this was going to start happening.
I just got a letter from them stating that my account is now in the negative and that they will report me to credit agencies if I don't make a deposit soon.
Unbelievable.
