Ted Shelton's dashboard

Canon has issued a product advisory in some of their cameras.
Go to http://www.usa.canon.com/templatedata...
click on product advisories and then on other products to see if yours is listed.
"Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair."
You said that you were in Canada, so I am sure that Canon Canada has a similar web site( Try www.canon.com and browse forthe Canada site.)
Hope this helps

miamipete001: Sorry to hear you're having this frustration. Your problem might get more visibility if you start a new topic. This conversation about T-Mobile is pretty old, and I worry that your problem may get lost tacked down here. – Eric Suesz, on June 05, 2008 16:51

I just started service with TM, and love everything about it, including my SK-LX, (best phone I ever purchased) but I also have received a lot of running around, and passing the buck, from one department to the other.

Out of the four to six hours i also spent trying to resolve the use of short code, this is what I gathered.

Tech Support said that short code could be used on either a "post pay" or "flexpay" account, but not on a "prepaid" account - After switching to flexpay, from "prepaid", guess what ? No access to short code.

Called CS again, and this rep, after speaking to her supervisor, as did the other prior reps, came back with the heart breaking news that short code is only allowed with a "post paid" account.

I find it aweful and a bad business practice, for all this running around from one department to another, with finger pointing, among themselves. (TM is spending a lot of money on supporting this issue instead of resolving it, silly) I think they should just tell us flat out what the issues really are, money, spam, etc., period.

My other thoughts are TM has found a way to push customers to a contractual "post pay" style of account.

I am still on flexpay, and am not switching to post pay.

My overall staisfaction rating, including support for TM, is GREAT.

PS: If enough people chatter, maybe they will give us back the "short code".

Amen, serious players won't even consider best buy and beginners want to choose from a large variety and best buy has tiny instrument sections.

Dear Ms. Susan Nokes, Chief Customer and Operations Officer, T-Mobile,
I am sure that you recognize T-Mobile does not always provide a dropped-call-free service. Because of this, customer service is important.
I have been a customer of T-Mobile for many years longer than my account shows, 5 years. I have had to speak with customer service personnel in the past to request credit for dropped calls and my having had to reconnect which has resulted in additional minute charges to my account.
Today, the customer service personnel were mis-interpreting T-Mobile policy attempting to tell me that credit is not given when calls are dropped unless they are dropped within one or two minutes of FIRST having initiated the original call. By that I mean, I was told that T-Mobile's credit policy is different if the call drops one minute after making connection or if the call is dropped thirty minutes of having made the connection. This makes no sense at all. If a call is dropped, the call is dropped.
T-Mobile's credit policy should allow for crediting back the time required to re-establish the connection. In the past, I have received credit of one minute for re-establishing connection if my second call was made within three minutes of the first call being dropped.
Now, Sara (T-Mobile employee ID 8474274), a supervisor, refused to provide credit for having had to reconnect unless the first call had been dropped within two minutes of having been made. Sara refused to let me speak with her supervisor or any other supervisor to resolve this matter. I informed her that I wanted to resolve the matter at that time (since I had already spent a considerable amount of my time on the phone with the customer service department, about twenty minutes. I was flatly told that there was no supervisor available for me to talk with which I could not believe as truthful. I received the clear impression that she merely wanted to brush me off and hope I would go away.
I am entitled to credit for dropped calls. If T-Mobile refuses to do so due to its poor telephone service, then I should be allowed to cancel my contract with T-Mobile without penalty to me. Would you be willing to provide such authorization?
All I ask for is that you ensure your personnel properly know and apply crediting policy and that I be credited for my dropped calls.
I am very dissatissfied with the customer service I received today. It appears that T-Mobile is penny-wise-and-pound-foolish when it comes to crediting minutes for customer complaints. I wanted you to know that I attempted to telephone the executive offices and the switchboard operators would not put my calls through as they related to a complaint.
Regards,
Eric Metz

Carol, this note seems out of context in this discussion. Perhaps you should post this as a separate topic for people to comment on separately.

I LOVE T-MOBILE!!!!!!

J.D. Power and Associates Reports: T-Mobile Ranks Highest in Customer Care Performance Among the Largest Wireless Carriers

T-Mobile has been ranked number one in the 2008 Wireless Customer Care Performance Study by J.D. Power and Associates out of all wireless providers in the United States. This is the seventh consecutive first place finish for T-Mobile in this annual study.

The problem with sending photos on an iPhone is that you can only send ONE photo per email. Why would they do that? That's totally lame.

I own a travel agency in Thailand, and understanding how different airlines work with regards to milage programs made me a free agent! I use to swear by United when flying Transpacific, but now I fly all over the place so I am not committed to any one airline.

Now for me price is my partner as long as I can bear the layover connections.

well i successfully stayed home enough last year to not end up in global services for 08. I'm 1k. perhaps my goal this year should be to get down to premier exec!

I just qualified for 2008 with 2007 stats of $60k ticket fees, 260k in qualifying miles and 110 qualifying segments. I'm also a 1 mil. mile flier and have been a 1k member for the past 10+ years. I equate attaining Global Services to what retirement must be like. You should enjoy it, but you're probably too old, tired, cynical, grouchy and tainted to do so. Other than that, I can't wait :-P

Yes - I think I had pasted HTML as well - this may be what is triggering the bug... I was posting a product description from Nikon's own website into Satisfaction

Howdy,

I just ran into this myself. While I can paste HTML into the company description just fine, when I paste it into the service/product description (the same content), I get this error:

"I'm sorry, but an unexpected error occured: ActionController::MissingTemplate"

Hope this helps.

—Rael

Thanks for reporting this. I just tried it and it worked for me, so we'll have to do some more testing on our end.