Ted Shelton's dashboard

Ted Shelton started following the question "so i am new to the whole messenger bag scene. what is the little yellow bit that came with my bag?" in Timbuk2.

Ted Shelton started following the problem "My Powershot S50 has Image problems, and video is broken." in Canon.

Ted Shelton replied on November 29, 2007 22:48 to the idea "Motivate your flight attendents to improve customer experience" in United Airlines:

The explanation I was given was that they were reserving the "block" of seats at the back of the plan for families in order to insure that families were able to sit together. This was, of course, not a problem when they allowed families to board first. But perhaps the "A" boarding customers complained that families always managed to snag the first few rows...

Ted Shelton replied on November 29, 2007 22:32 to the idea "Motivate your flight attendents to improve customer experience" in United Airlines:

I even had terrible service on Southwest recently! They used to seat parents with small children ahead of "group A" but suddenly changed this policy (literally between when I flew out and when I flew back). On my return trip all of the parents with small children were HERDED to the very back of the plane -- this didn't do anything for the rest of the passengers. A bunch of small children packed together in the bumpiest part of the plane caused a domino effect of crying and screaming. Made me swear off of ever flying Southwest again

Ted Shelton shared an idea in United Airlines on November 29, 2007 20:16:

Motivate your flight attendents to improve customer experience

Spending 5 hours on a plane can be a good or a bad experience and one of the key factors is the attitude the flight attendants bring with them to their job. Too often, United's flight attendants seem to be very unhappy with the company and this comes out in the way they treat passengers. United should focus on this aspect of their customer experience!

Ted Shelton replied on November 13, 2007 14:29 to the question "What makes Get Satisfaction different than traditional customer service or a traditional forum?" in Get Satisfaction:

Thor

Terrific explanation. Totally agree with your premise and points. As a first time user coming to your site I did not understand the combined function of your talk box and even when I used it and had an "aha that's cool" moment, I didn't get the other points you are making here about how that seemingly simple change impacts the entire experience -- by reducing duplicate questions, bringing the best answers to the top, etc

I look forward to following your development and resolution of these issues. At least for me, you now have me interested and willng to try.

one missing piece of getting satisfaction-- how can you assist in bringing customer feedback to vendors? Especially the ones that aren't listening?

Ted Shelton replied on November 13, 2007 01:49 to the question "What makes Get Satisfaction different than traditional customer service or a traditional forum?" in Get Satisfaction:

But why is this different from a forum site? Search? Really want to understand. thanks.

Ted Shelton replied on November 12, 2007 20:29 to the question "How does this differ from a message board?" in Get Satisfaction:

The link, by the way, just goes to some kind of error report

Ted Shelton replied on November 12, 2007 20:24 to the question "How does this differ from a message board?" in Get Satisfaction:

I still don't get how this is different from a message board

Ted Shelton replied on November 12, 2007 20:21 to the question "Does the iPhone have games?" in Apple:

Go to http://www.popcap.com to play bejewelled -- Though I WISH I could have it running native on my iphone instead of a website

Ted Shelton started following the question "How to apply for Global Services" in United Airlines.

Ted Shelton started following the question "Does the iPhone have games?" in Apple.

Ted Shelton started following the question "Am I the only one disappointed by lack of MMS on the iPhone?" in Apple.

Ted Shelton started following the question "What makes Get Satisfaction different than traditional customer service or a traditional forum?" in Get Satisfaction.

Ted Shelton started following the question "How does this differ from a message board?" in Get Satisfaction.