JustinBaum's dashboard

JustinBaum gave praise in atebits on April 20, 2009 17:19:

Tweetie desktop = glorious, will buy when it has groups

LOVING tweetie for desktop!!! The interaction design is beautiful. I will gladly buy it when it has groups.

JustinBaum replied on April 03, 2009 20:57 to the question "Sort folders by date added/created?" in Box.net:

Date updated and Date created produce two fundamentally different results...

Currently sorting by "date" on Box is sorting by "date update" ...

I would LOVE to be able to sort by date CREATED..

Here is a scenario....

I want to see the latest files added to a folder I am collaborating in. I sort by "date" and the first page of files have been UPDATED recently (comments, additions to folders etc) but were not CREATED recently.

If I was able to sort by by date created I would only see recent uploads and recently created folders.

Hope that makes sense!

JustinBaum reported a problem in TweetDeck on March 12, 2009 17:22:

Scrolling horizontally to see all my columns is a usability nightmare

I love tweetdeck, LOVE IT... but scrolling horizontally to see all my columns is a total drag. I would check my other columns and probably use the app more if I had a straightforward way to navigate between them.

JustinBaum asked a question in Box.net on February 25, 2009 00:26:

Sort folders by date added/created?

Is the box team considering adding the ability to sort files and folders by the date they were uploaded or created? That would be very helpful. Currently sorting by date updated is the only option I see.

Glad to see Box is on here, love the product.

JustinBaum shared an idea in Readernaut on January 28, 2009 00:23:

Add book button feedback

Just joined. I am adding all my books on a crappy internet connection. When setting the status of my books there is a delay between the time I choose "finished" and the button state changing to reflect my choice. Some feedback on or around the button to indicate it is still working during that delay would be a nice touch. Site is awesome so far!

JustinBaum started following the question "When will Beatport add album art mp3 info???" in Beatport.

JustinBaum reported a problem in Orbitz on September 25, 2008 00:59:

Money stuck in limbo and no ticket confirmation

Last month trying to purchase a complicated and rather expensive trip to Europe I got caught in one of those "You need to call your bank" VS. "You need to call orbitz" death matches. Two times in a row and about a week apart each, I tried to purchase something on orbitz and the transaction would fail on their end... but oh man did it go through on my banks end. Essentially the money was stuck in a pending transaction that my bank could not cancel. Orbitz saw no record of it on their end and claimed they couldnt do anything about it. Finally after speaking to 3 different people I was able to get a manager to call my bank and she quickly sorted the situation out. Why this took an orbitz manager, multiple days and multiple hours of my time is beyond me. Serious bug in their system.

JustinBaum reported a problem in CheapTickets on September 25, 2008 00:49:

Fix your international customer service

I made an international reservation on cheaptickets.com. One of the airlines canceled or rescheduled one of the flights for my trip. I had to repeatedly call customer service for various reasons. Cheap tickets could not tell me ANYTHING about the itinerary change, nor could they get ahold of the airlines. After hours of being on hold the customer service agent offered me a full refund for the tickets. I told her I would call back after investigating other options.

Sure enough when I call back a few hours later the new agent will not give me any guarantee that I can get a refund and leaves me on hold for 40 min only to tell me the airlines cancelation department is closed for the day. Great. Should have known.

The best part about calling them over and over is that every time I get an agent I tell them I need to speak with the international department, they refuse to transfer me until I give them all my information and they look up my trip record..... but guess what the international department asks for after I am transfered? ALL THE SAME INFORMATION again. I did this 6 times today and want to jump out the window.

JustinBaum started following the problem "Twinkle app isn't updating my Twitter feed." in Tapulous.

JustinBaum marked one of edwk's replies in Feedly as useful. edwk replied to the problem "Feedly destroyed my google reader feeds&tags".

JustinBaum replied on June 23, 2008 00:32 to the problem "Feedly destroyed my google reader feeds&tags" in Feedly:

Very cool Edwin. Sounds like all the bases are properly covered now.

JustinBaum replied on June 21, 2008 01:05 to the problem "Feedly destroyed my google reader feeds&tags" in Feedly:

Edwin, nope! :)

I think there is still danger there. The first time I UNSUBSCRIBE from a feed in Feedly it needs to confirm that I understand the relationship between Feedly and Google Reader. The disclosure needs to be presented in the context of the potentially destructive action. Software and web sites should facilitate safe exploration - They shouldn't be a hazard to use if you don't read the instructions. Just my opinion

Here is a crude example of how I would execute a solution to this problem and what would have saved me specifically.

http://www.flickr.com/photos/justinba...

JustinBaum replied on June 20, 2008 23:19 to the problem "Feedly destroyed my google reader feeds&tags" in Feedly:

Here is the page Edwin, http://www.google.com/reader/shared/0...

JustinBaum replied on June 20, 2008 23:09 to the problem "Feedly destroyed my google reader feeds&tags" in Feedly:

Edwin I appreciate the offer. Not sure what history you are talking about? Potentially you could reference my list of shared items from g-reader and reference the feeds in it against the feeds in feedly to try to determine some of the missing ones.

JustinBaum marked one of edwk's replies in Feedly as useful. edwk replied to the problem "Feedly destroyed my google reader feeds&tags".

A comment on the problem "Feedly destroyed my google reader feeds&tags" in Feedly:

Edwin that is the way to go in my opinion. Tying the disclosure to the potentially destructive action would cover all your bases. Im bummed my data is gone, but I understand that you cannot do anything about it. As for compensating me you can a) buy me a chumby. b) buy me a beer if i ever cross paths with a feedly employee. or... c) mess up the height of your designers chairs every morning for a month. – JustinBaum, on June 20, 2008 22:53

JustinBaum replied on June 20, 2008 22:38 to the problem "Feedly destroyed my google reader feeds&tags" in Feedly:

Thanks dknighton,

Yah I had some very personalized unique feeds from AideRSS, yahoo pipes and other sites setup in gReader. I unsubscribed from ALL of them when I used feedly for the first time as I didnt want them as part of my feedly experience.

If anything, I have been reminded not to assume everyone has their user experience / interaction design nailed down. Oh the life of early adopters. Im not ready to say whether or not I will use Feedly again.

JustinBaum replied on June 20, 2008 22:23 to the problem "Feedly destroyed my google reader feeds&tags" in Feedly:

My heads still spinning from the loss of data.

I dont think you kept the users best interest in mind when designing how to communicate this key concept. Not everyone uses wizards, not everyone reads welcome screens or all the copy on a page. None of it was high enough on the visual hierarchy for me to notice.

My suggestion: The first time I unsubscribe from a feed in Feedly it needs to confirm that I understand the relationship between Feedly and Google Reader.

I was able to use feedly for the first time and immediately delete 50+ subscriptions with no ACTIVE disclosure or feedback from the application????

You cannot assume people read all the copy on the page. Tucking those kinds of warnings in welcome screens and wizards is a FATAL mistake. They need to be presented in the context of the potentially dangerous action (unsubscribing in my case).

Can you revert my Feedly data to the state it was in when I first imported it and then apply it google reader?

Thanks for the prompt response.

JustinBaum replied on June 20, 2008 22:01 to the idea "Say you will add new tags to gReader" in Feedly:

I got extremely screwed by this.

JustinBaum started following the idea "Say you will add new tags to gReader" in Feedly.