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bual replied on July 19, 2008 17:34 to the question "Shipping?" in Timbuk2:
Just Plain Mark replied on July 19, 2008 12:56 to the discussion "Costco now... Sam's Club next up." in Timbuk2:
Hi Bo. Here is our company statement on this, which we shared with our authorized retailers and customers:
Yesterday we were alerted to the fact that Costco is selling one of our bags on their Premium site. As you can imagine, this was both a surprise and shock to us.
I can assure you that we at Timbuk2 care about where and how our products are being distributed and we know you do as well. We want all of you and our retailers to know that we take this seriously and that we are taking action.
Please note the following:
1. We did not sell our products to Costco.
2. Our Brand is very popular and our admirers try to duplicate our products and attract our customer.
3. We are taking action.
About 6 months ago this happened to us, and it was remedied within a few days. We have every belief that this will be the case here as well.
Thanks for caring about our brand enough to post this.
A comment on the discussion "Costco now... Sam's Club next up." in Timbuk2:
what are you guys, snobs? who cares if Costco sells your bags? – Neo, on July 18, 2008 20:25
jamie replied on July 17, 2008 21:45 to the discussion "Costco now... Sam's Club next up." in Timbuk2:
annilita replied on July 17, 2008 21:27 to the discussion "Costco now... Sam's Club next up." in Timbuk2:
annilita replied on July 17, 2008 21:25 to the question "HP HDX" in Timbuk2:
tonei replied on July 03, 2008 03:25 to the question "Liner" in Timbuk2:
Chloe's Dad replied on July 01, 2008 15:10 to the question "Timbuk2 4Kids" in Timbuk2:
Maxus replied on June 28, 2008 16:44 to the problem "Strap pad missing, no response to email" in Timbuk2:
It's been 18 days, five emails and still no response from Timbuk2 to me. I will buy and recommend something else in the future. A shame, though, but it is actually the worst customer service I've ever experienced. The products are nice, though, when they are not sewn wrong :)
Well, well.
Good to hear that it worked out for you in the end, Sean!
annilita replied on June 27, 2008 21:55 to the question "bag location" in Timbuk2:
Sean replied on June 26, 2008 00:00 to the problem "Strap pad missing, no response to email" in Timbuk2:
Thanks Annilita, I did get a reply from Melissa yesterday, which worked out in the end, but got somewhat confused because there was another Sean with the same problem. She said she was shipping one out to me.
No doubt I'll end up with more than one now.
The lack of response was more of a concern though. Maxus' comments are a little harsh, but understandable under the circumstances. Your web site talks about seeing auto replies within 20 minutes - that never happens, and should be fixed (even if the fix is removing that info from the website).
And of course replying to emails would help a lot :)
Strapless replied on June 25, 2008 23:18 to the problem "Strap pad missing, no response to email" in Timbuk2:
annilita replied on June 25, 2008 23:10 to the question "A commute with space for gym clothes, that isn't XL." in Timbuk2:
The commute daypack is a small daypack that could carry shoes and not a lot of clothes. I would not recommend this bag if you carry that many items everyday. The Track Daypack and Underground are bigger daypacks. I would recommend our Lex Pack because it is a cavernous bag which could hold that many items without the bag being tight.
annilita replied on June 25, 2008 23:04 to the problem "Strap pad missing, no response to email" in Timbuk2:
Hi Sean,
I have looked up your order and it has shipped, but there is a problem with UPS. I will call them tomorrow and will send you an email with the answer. We had an offsite warehouse conversion and had computer problems which could not ship orders out. You will get an email tomorrow. Again, I am sorry.
A comment on the problem "Where is my messenger bag??" in Timbuk2:
hey, It's tuesday. give me good news!! – Brokenheart in Seoul, on June 24, 2008 14:22
annilita replied on June 23, 2008 19:11 to the question "Timbuk2 4Kids" in Timbuk2:
The Lula is a good small backpack for females. I know it is small if you are carrying a lot of items, but if it is not too many books or accessories it is good. Here is the link:
http://www.timbuk2.com/tb2/products/b...
annilita replied on June 20, 2008 20:32 to the question "Shipping within California Question" in Timbuk2:
annilita replied on June 20, 2008 20:24 to the question "Bag age/cross strap type?" in Timbuk2:
You will need the old cross strap. You can order it online:
http://www.timbuk2.com/tb2/products/a...
annilita replied on June 20, 2008 20:22 to the question "AT&T Tilt pouch options?" in Timbuk2:
annilita replied on June 20, 2008 19:21 to the problem "Where is my messenger bag??" in Timbuk2:
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