annilita's dashboard

bual replied on July 19, 2008 17:34 to the question "Shipping?" in Timbuk2:

ummm... 10 days is a *long* time ???
for a custom made bag shipped to Singapore???

wow... give your head a shake, my friend.

if only the rest of the World could operate on that kind of timeline!
(Apple does it in about the same time... and they're a slightly bigger company)

kudos to Timbuk2 !

Just Plain Mark replied on July 19, 2008 12:56 to the discussion "Costco now... Sam's Club next up." in Timbuk2:

Hi Bo. Here is our company statement on this, which we shared with our authorized retailers and customers:

Yesterday we were alerted to the fact that Costco is selling one of our bags on their Premium site. As you can imagine, this was both a surprise and shock to us.

I can assure you that we at Timbuk2 care about where and how our products are being distributed and we know you do as well. We want all of you and our retailers to know that we take this seriously and that we are taking action.

Please note the following:
1. We did not sell our products to Costco.
2. Our Brand is very popular and our admirers try to duplicate our products and attract our customer.
3. We are taking action.

About 6 months ago this happened to us, and it was remedied within a few days. We have every belief that this will be the case here as well.

Thanks for caring about our brand enough to post this.

A comment on the discussion "Costco now... Sam's Club next up." in Timbuk2:

what are you guys, snobs? who cares if Costco sells your bags? – Neo, on July 18, 2008 20:25

jamie replied on July 17, 2008 21:45 to the discussion "Costco now... Sam's Club next up." in Timbuk2:

side note: did you know that costo sells pizza? like, not just frozen pizza, but real hot melty cheese pizza? weird. (and if you read the fine print on the costco "t2" page they admit they're not an authorized dealer. at least they admit it)

annilita replied on July 17, 2008 21:27 to the discussion "Costco now... Sam's Club next up." in Timbuk2:

Costco is not an authorized dealer of our bags. We are now checking this out and making sure that this does not happen again. Thanks for the heads up, we really appreciate that you brought this to our attention.

annilita replied on July 17, 2008 21:25 to the question "HP HDX" in Timbuk2:

I looked up the HDX and we do not have anything that would fit your laptop. It states that it is 18.7" wide. I would measure your outer dimensions and double check them with our laptop products.

tonei replied on July 03, 2008 03:25 to the question "Liner" in Timbuk2:

Black is back, if anyone's still wondering.

Chloe's Dad replied on July 01, 2008 15:10 to the question "Timbuk2 4Kids" in Timbuk2:

Lalique,
Don't worry, I'm a very over-protective father!
She only carries a few folders and maybe a stuffed animal to school, so her bag weights maybe a pound.
But she recently switched to a Eula, which is a little smaller and fits her better. I hope this sets your mind at ease!

Maxus replied on June 28, 2008 16:44 to the problem "Strap pad missing, no response to email" in Timbuk2:

It's been 18 days, five emails and still no response from Timbuk2 to me. I will buy and recommend something else in the future. A shame, though, but it is actually the worst customer service I've ever experienced. The products are nice, though, when they are not sewn wrong :)
Well, well.
Good to hear that it worked out for you in the end, Sean!

annilita replied on June 27, 2008 21:55 to the question "bag location" in Timbuk2:

Your bag has been delivered. It is sitting at your front door. Enjoy your bag.

Sean replied on June 26, 2008 00:00 to the problem "Strap pad missing, no response to email" in Timbuk2:

Thanks Annilita, I did get a reply from Melissa yesterday, which worked out in the end, but got somewhat confused because there was another Sean with the same problem. She said she was shipping one out to me.
No doubt I'll end up with more than one now.

The lack of response was more of a concern though. Maxus' comments are a little harsh, but understandable under the circumstances. Your web site talks about seeing auto replies within 20 minutes - that never happens, and should be fixed (even if the fix is removing that info from the website).

And of course replying to emails would help a lot :)

Strapless replied on June 25, 2008 23:18 to the problem "Strap pad missing, no response to email" in Timbuk2:

Hey my strap pad is missing too. I received 2 (two) cross strap but no padded strap.

annilita replied on June 25, 2008 23:10 to the question "A commute with space for gym clothes, that isn't XL." in Timbuk2:

The commute daypack is a small daypack that could carry shoes and not a lot of clothes. I would not recommend this bag if you carry that many items everyday. The Track Daypack and Underground are bigger daypacks. I would recommend our Lex Pack because it is a cavernous bag which could hold that many items without the bag being tight.

annilita replied on June 25, 2008 23:04 to the problem "Strap pad missing, no response to email" in Timbuk2:

Hi Sean,
I have looked up your order and it has shipped, but there is a problem with UPS. I will call them tomorrow and will send you an email with the answer. We had an offsite warehouse conversion and had computer problems which could not ship orders out. You will get an email tomorrow. Again, I am sorry.

A comment on the problem "Where is my messenger bag??" in Timbuk2:

hey, It's tuesday. give me good news!! – Brokenheart in Seoul, on June 24, 2008 14:22

annilita replied on June 23, 2008 19:11 to the question "Timbuk2 4Kids" in Timbuk2:

The Lula is a good small backpack for females. I know it is small if you are carrying a lot of items, but if it is not too many books or accessories it is good. Here is the link:
http://www.timbuk2.com/tb2/products/b...

annilita replied on June 20, 2008 20:32 to the question "Shipping within California Question" in Timbuk2:

I see that your bag was delivered on 6/4. I am glad you received it before you left. Enjoy

annilita replied on June 20, 2008 20:24 to the question "Bag age/cross strap type?" in Timbuk2:

You will need the old cross strap. You can order it online:
http://www.timbuk2.com/tb2/products/a...

annilita replied on June 20, 2008 20:22 to the question "AT&T Tilt pouch options?" in Timbuk2:

You can use both the sllider and medium 2 way for your tilt

annilita replied on June 20, 2008 19:21 to the problem "Where is my messenger bag??" in Timbuk2:

I looked up your order on UPS and I see that it was delivered. I am so sorry that this order took so long to get to you.