KevinLiu's dashboard

I must admit, support was starting to get really bad at one point. It was taking over 12 hours to get a response, which is never good. Of course, this was happening at the same time as all of the (gs) outages. Somehow I managed to tell myself you guys would get back to your usual quality, and you did just that.

Support times are improving and the number of outages has obviously dropped to a mere zero.

Great improvement, guys.

Hi Kevin!

We are making big changes to improve support request response times. As you might already have noticed we rolled out a new Rating System which lets you rate each individual reply for response quality and timeliness (yes, we do read these numbers). Typical response times under normal circumstances are usually a few hours or less, however sometimes we do get large volumes of requests and that can affect the response times.

We are also quickly expanding our technical support staff to balance out the incredible growth we have had over the past year. We're doing things to make it better!

I see the last few responses on your current request has been getting very timely updates, around 10 minutes.

Thanks for voicing your concerns.

Arman Zakaryan
(mt) Media Temple, Inc.

Or even better than GASF, figure it out yourself. Turn it into some personal growth on the ingenuity front.

Oh, and I think being a n00b is sometimes the most fun part, but I love learning about new things, and conversely I like sharing what I know with people who are excited about the same things.

If all of the companies I use actually spent time writing good manuals then I wouldn't need to ask for help...oh wait...most of the things I own and use don't have manuals, and even then: I lose them, don't have them when I need them, or don't even know enough about the problem to find it using the manual's language choices!

Sometimes manuals are great, most of the time: GASF! (Go ask a smart friend, or a whole community of friends. (^_~) )

Dude, this community *is* the manual.