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floehopper replied on September 07, 2009 12:20 to the question "VAT Return on Flat Rate Scheme - Invoice without VAT and VAT-only invoice" in FreeAgent Central:
Ok. Thanks for getting back to me.-
floehopper replied on September 07, 2009 12:07 to the question "VAT Return on Flat Rate Scheme - Invoice without VAT and VAT-only invoice" in FreeAgent Central:
I have just successfully "explained" the VAT-only invoice (003), but my question about removing the VAT registration details from invoices 001 & 002 still stands.
Thanks, James. -
floehopper replied on September 07, 2009 11:58 to the question "VAT Return on Flat Rate Scheme - Invoice without VAT and VAT-only invoice" in FreeAgent Central:
Can anyone help me with the issues in my last message? -
floehopper replied on September 03, 2009 09:14 to the question "VAT Return on Flat Rate Scheme - Invoice without VAT and VAT-only invoice" in FreeAgent Central:
Hi Ed,
Many thanks for your help. I really appreciate it.
The steps you suggested do seem to have fixed the VAT reporting. However, I still have a couple of smaller problems which I'd like to resolve :-
* In FreeAgent, my first invoices now have the company VAT registration details on them, but when I sent the invoices to the client they did not have the details on them. I know that I have the PDF copies of the actual invoices I sent, but it would be preferable if they matched up with the ones in FreeAgent. Is there a way I can change the invoices so that they either don't have the VAT registration details on them; or at least that they say that VAT registration has been applied for?
* I can't seem to explain the payment for the VAT-only invoice. The VAT-only invoice (003) is not showing up in the drop-down list of sent unpaid invoices.
* Your link to the HMRC workflow doesn't seem to work for me.
Cheers, James. -
floehopper asked a question in FreeAgent Central on August 31, 2009 11:50:
VAT Return on Flat Rate Scheme - Invoice without VAT and VAT-only invoiceI issued two invoices to a single client without VAT while I was waiting for my VAT registration to come through. The effective date for my VAT registration was before the two invoices without VAT were issued. I also registered for the Flat Rate Scheme with the same effective date. Following advice from my accountant, I then issued a VAT-only invoice for the VAT on the first two invoices.
On my VAT Return page, the VAT Payable for the first two invoices (without VAT) is zero, and the VAT Payable for the third (VAT-only) invoice is calculated by multiplying the Value Inc VAT (which in this case is *only* VAT) by the Flat Rate. This has the overall result that the total VAT Payable is much lower than I believe it should be. Here are the figures to illustrate what I mean :-
Invoice 001: £8,500.00 (no VAT)
Invoice 002: £8,075.00 (no VAT)
Invoice 003: £2,486.25 (VAT only)
Total incl VAT: £19,061.25
VAT Payable on invoices 001, 002 & 003: £19,061.25 X 10.5% = £2,001.43
But FreeAgent calculates it as £2,486.25 X 10.5% = £261.06
I now know that what I should have done when my VAT registration came through is to issue credit notes for the first two invoices and then issue new invoices including the VAT. However, since I have already issued (and been payed for) the VAT-only invoice, things seem to be a lot more complicated.
In FreeAgent, I've tried adding credit notes for all 3 issued invoices, and then adding two new invoices including the relevant VAT amounts, but this doesn't seem to reconcile the numbers in the VAT Return page :-
Description , VAT Payable , Value Inc VAT
Invoice 001 , 0.00 , 8,500.00
Invoice 002 , 0.00 , 8,075.00
Invoice 003 , 261.06 , 2,486.25
Credit Note 005 , -892.50 , -8,500.00
Credit Note 006 , -847.88 , -8,075.00
Invoice 007 , -261.06 , -2,486.25
Invoice 008 , 1,026.38 , 9,775.00
Invoice 009 , 975.06 , 9,286.25
Totals , 517.65 , 21,505.00
* The initial problem seems to be that the VAT Return is calculating the VAT Payable based on the Value Inc VAT for an invoice and when the invoice is VAT-only this results in paying VAT on VAT.
* Invoice 007 (which is actually a credit note for just the VAT) does successfully cancel out the VAT Payable for Invoice 003, but Credit Notes 005 & 006 generate non-zero values for VAT Payable which do *not* correspond with the zero values for VAT Payable on Invoice 001 & 002.
* As a minor point, I would have thought that Invoice 007 should be labelled as a Credit Note and not an Invoice. The fact that it's only VAT does not change the fact that it is a negative amount.
I may well be approaching this in completely the wrong way, but any help or advice would be very welcome.
Thanks, James. -
floehopper replied on February 12, 2009 18:08 to the question "What's the registration process for a .nr top-level domain?" in Domainr:
Is there a way to find out how much it will cost to register a .nr domain without filling out the form on the CENPAC site. Or are you committing to anything when you submit this form? -
A comment on the question "Is the service up at the moment?" in bkkeepr:
Thanks. I just looked through my sent direct messages and it appears that I didn't send any to bkkeepr when I though I did. I suspect a problem with my iPhone twitter client. I just tried from my desktop twitter client and it worked fine. Sorry to bother you and thanks for a great service. – floehopper, on December 31, 2008 19:53 -
floehopper marked one of James [bkkeepr]'s replies in bkkeepr as useful. James [bkkeepr] replied to the question "Is the service up at the moment?".
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floehopper asked a question in bkkeepr on December 30, 2008 17:34:
Is the service up at the moment?Thanks for a great service. Is the service working at the moment? I've tried a couple of "begin" or "start" direct messages recently, but neither of them seems to have worked. Should I get notified if it failed and/or the ISBN was invalid? -
floehopper replied on October 25, 2008 23:17 to the idea "Let my browser remember my password for me!" in Delicious:
I too love del.icio.us, but also I find these issues more than "a little annoying". Why do all Yahoo apps have to conform to the same "security standards"? Couldn't you at least give users the *option* to allow the cookie to live for longer...? -
floehopper started following the idea "Let my browser remember my password for me!" in Delicious.
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floehopper replied on November 08, 2007 10:21 to the problem "Changing Advance Single tickets that were purchased on-line" in GNER:
I finally heard back from GNER customer services yesterday (7th Nov). Until then I had not even had an acknowledgement (automated or not) that they'd received my email.
They acknowledge that it is possible to change tickets purchased online at a ticket office (although you may lose any "web discount").
There are some slightly woolly words in the middle, but I'm pleased they do have the good grace to explicitly apologise for the fact I was "wrongly advised".
Here is the full text of their response with employee names removed. I should make it clear that the Customer Relations employee who responded did at least give their first name, which I appreciated.
James.
=============================================================
Mr Mead,
Thank you for your email.
When making an alteration to an online booking at the station you will not receive the web discount. The web discount, is only applicable to bookings done over the internet, from begininning to end.
If you wish to make an alteration to your online booking, you can do this at a GNER station, however, you do need to take the full ticket into the station with you. When making an alteration to an online booking at the station, you will loose your online discount, because this ticket is not being booked online.
Our staff usually do an excellent job in meeting the needs of our passengers but I know that there are occasions when incidents occur which cause dissatisfaction. We ask our staff to uphold company policies wherever practical in the interest of fairness and consistency. Unfortunately, this does mean that the ability of the staff to exercise discretion and waive certain policies is very limited.
I am concerned that you were wrongly advised that online tickets could not be altered at the station, this was incorrect and for this I apologise.
I will of course forward your comments to the manager responsible for Mr X, who can address this matter directly with him.
If you have any further questions regarding ghtis matter, please contact me again.
Kind Regards
Customer Relations
============================================================= -
floehopper reported a problem in GNER on October 29, 2007 22:27:
Changing Advance Single tickets that were purchased on-lineEmail sent to GNER Customer Relations Department on 29 Oct 2007.
To whom it may concern:-
I've been travelling from Durham to London & back every week on GNER trains for over two years. For most of my journeys I book 1st Advance Single tickets on the GNER website. I spend in the order of £400 per month on these tickets. In order to obtain the best price I try to book as far ahead as I can, but inevitably my plans sometimes change and I need to change the dates of a few of my tickets. I sometimes make these changes over the phone, but on a number of occasions it has been more convenient to make the changes at a Travel Centre (either London Kings Cross or Durham).
In general I have been very happy with the level of service provided by GNER. It certainly compares *very* favourably with my experiences with other Train Operating Companies. Members of staff are generally very polite, friendly & helpful. However, on a number of occasions recently I've had very unsatisfactory experiences when dealing with a particular member of staff in the Durham Travel Centre. I'll call him Mr X.
Last Saturday (27 Oct) I went to the Durham Travel Centre to change a number of Advance Single tickets, but Mr X was very dismissive and said that because I had booked the tickets on-line, he could not change them at all and I should change them by phone. I returned home and called the Web Support Team who changed all but one of my tickets. The one remaining ticket had already been changed once at a Travel Centre (an impossibility according to Mr X). In the past I've had problems changing such a ticket over the phone, because the Web Support Team don't have a record of changes made at a Travel Centre.
I was concerned that I could neither change the ticket on the phone nor at the Travel Centre. I was frustrated that I had previously successfully changed similar tickets at the Durham Travel Centre. So I looked for help on the GNER website and found a page which said the following...
"After having read this, if you wish to go ahead with the change and if your ticket is a GNER Advance Single ticket, please either call the web support team on 0870 366 5990 or take your tickets to any manned Travel Centre."
Now convinced that I should be able to change my ticket at the Durham Travel Centre, I returned and talked again to Mr X. He initially said he couldn't change the ticket because it had been purchased on-line. I told him I wouldn't be able to change it on the phone, because it had already been changed once at a Travel Centre. Also I showed him a printed copy of the attached page which said I should be able to change an Advance Single purchased on-line at a Travel Centre. He said the problem was that the fare on my ticket didn't exist on his computer, because it included a web discount. However, I explained that other staff in his Travel Centre had managed to change such tickets for me in the past.
Then he said he couldn't change it because it had already been changed once. He also had the cheek to ask why hadn't I changed the ticket to the right date the first time. I explained that my plans had changed twice, but he didn't seem to accept that as a possibility. I tried to insist that he should be able to change the ticket. After a couple of minutes he said maybe he could change it, but I would have to pay the price of a new ticket plus a £10 fee. This made no sense to me - surely if I was forced to buy a completely new ticket, why would I need to pay the £10 fee which is for *changing* a ticket.
By this time the lack of consistency in his arguments meant that I started to doubt he really knew what he was talking about. So I asked to see the terms & conditions for my ticket. While I was reading the terms & conditions he suddenly decided that he could change the ticket after all, but *only* if I paid cash. By this time I was so fed up that I agreed to pay cash, but he made me feel there was something illicit about he transaction and that he had done me a favour.
I got the impression that Mr X wasn't comfortable in using the computerised booking system. As far as I could tell, it was not that the transaction was impossible, but rather that he wasn't sure how to do it. However, he was too embarrassed to admit that he was having difficulty. Several times during our discussion, he also tried to sell me a standard class ticket rather than a first class ticket. This seemed strange given that he had no difficulty in remembering other details about my intended travel arrangements, like the date and time. Both the fact that I wanted a first class ticket, and that I had originally booked on-line, seemed to antagonize him. As I've already mentioned, I've successfully changed Advance Single tickets with other members of staff at the Durham Travel Centre and always found them to be extremely helpful, efficient & courteous.
The whole episode has left me frustrated and confused. Please can you clarify a couple of things for me...
1) Is it possible to buy an Advance Single ticket on-line and then change it at a Travel Centre?
2) Is it possible to change an Advance Single ticket multiple times i.e. once an Advance Single ticket has been changed is the changed ticket exactly equivalent to an Advance Single ticket bought afresh for the new date?
Finally, I'd be grateful if you could give Mr X some training in both the use of the computerised booking system and in how to deal courteously with a customer.
Yours sincerely,
James Mead. -
floehopper reported a problem in easyJet on October 20, 2007 17:09:
Maestro debit cards not workingYour website claims to accept Maestro debit cards, but when a recent transaction failed, someone in your customer service department told us this doesn't actually work. This meant we had to use a Visa credit card and pay the extortionate fee. Don't you think you should remove Maestro from the list of accepted card types?
