abolwell's dashboard

abolwell replied on October 24, 2009 02:45 to the question "Is MagCloud closed?" in MagCloud:

Peter, if you continue to have trouble with the Contact Us page, you can also email us at "support at magcloud.com".

abolwell replied on September 06, 2009 19:55 to the idea "Magclould needs to tell publishers who bought their mags" in MagCloud:

Scott, we're hearing you (and the others on this thread). This is still on the roadmap. Our primary challenge here is prioritizing this against all the other requests we've similarly been getting. We've been focused on a number of significant updates to the site over the last 5 months or so including a new Publish UI, upgraded paper stock, longer page counts, sitewide buyer discounts, bulk discounts for publishers, a streamlined checkout, and better help/documentation. All focused on helping make the publishing and purchasing processes easier and more affordable. And almost certainly there's a lot still to be done, including the topic of this thread And we do hope to get to this soon, we just have a few other things we are currently focused on first, including supporting European shipping, push publishing (as described above), tools and widgets for publishers to more easily promote their mags, and more detailed sales info for publishers. However, providing a mechanism for publishers to message with purchasers of their mags is close behind and moving up the list. I hestiate to provide timing because it's hard to guarantee, but you should start seeing this functionality appear on the site within the next 3 months or so. Thanks again for your patience on this and your support for the service, very much appreciated.

abolwell replied on August 22, 2009 00:11 to the question "3-5 Days "Best" shipping... really?" in MagCloud:

You are definitely not misunderstanding anything, and this is our delivery promise. Unfortunately this week the system used by FedEx to notify us of tracking #s was down for a few days, which is why your order wasn't updated with an associated tracking #. I apologize for this, nothing worse than waiting for something, and not having any information to indicate when to expect it. Rest assured we jumped on this and worked with FedEx to resolve the problem as quickly as we could. If you can send me your order # I will find out when your order was shipped, retrieve the tracking #, and email it to you. To answer your other question, a status of Completed means your order has been printed and shipped, at which point the tracking# will appear in your Order History so you can track it to your doorstep.

Again, sorry for the inconvenience.

---andrew

abolwell replied on August 21, 2009 16:54 to the question "Support Issue" in MagCloud:

Then you've come to the right place :) Can you share more info about any errors you are getting?

abolwell replied on July 25, 2009 06:31 to the question "How does the subscription service work?" in MagCloud:

We've just launched a pretty major overhaul of the publshing UI, and the 'push' option should be coming up soon (within the next 3 months). We've already done a lot of work on it, and now just need to add the external UX/UI. I say 3 months not because it's that much work, but because there's also a lot of other features and additions we're adding to the site in parallel.

abolwell replied on July 25, 2009 06:22 to the question "Is there an API that I could use to place orders instead of having people come to MagCloud?" in MagCloud:

We're piloting our API with a few early adopters and hope to have a public version available later this year. In the meantime, if you have a specific use case in mind, please feel free to email me at andrew dot bolwell at hp dot com.

abolwell replied on June 26, 2009 01:39 to the question "Do you collect sales tax on California magazine sales?" in MagCloud:

Hi there, many of the questions posted to this forum also get sent to us directly through our customer support, and so many questions are answered directly and we don't always get around to closing the corresponding threads on this forum. Not to say that this was the case here, but just wanting to highlight why some threads may not have MagCloud responses associated with them. And apologies in advance for any we have missed.

On this particular question, as the merchant of record we (MagCloud) are responsible for collecting and paying sales tax on all magazine sales.

abolwell replied on June 24, 2009 17:47 to the question "Can I expedite a proof?" in MagCloud:

Yes, you can expedite a proof by selecting the 'Best' shipping option, which will expedite printing and delivery of your proof.

abolwell replied on June 18, 2009 06:20 to the question "Limit number of pages in Preview?" in MagCloud:

No, but can you say more about why you would choose to not offer a preview? Our experience is that full previews help sell magazines and reduce returns. If you're concerned about controlling access to your magazines, there is an option to publish as private and use a guess pass to share with those you want to give access to.

abolwell replied on June 18, 2009 06:16 to the question "Do you ship to just US (per Help), or US, UK, & CA (per FAQ)?" in MagCloud:

We're currently working on Europe, and I know we've been saying that for a while (sorry!). I won't bore you with the details but there is a lot of complexity to solve (mainly business related), but we're making our way through it. Thanks for being patient!

abolwell replied on June 18, 2009 06:13 to the question "How to order proofs" in MagCloud:

After youi've uploaded your PDF to the site, you will be given the opportunity to order a proof before you publish. During our beta, proofs are free (just the cost of shipping). Let me know if that doesnt' answer your question.

abolwell replied on June 18, 2009 06:10 to the question "What do I do when someone didn't receive an order?" in MagCloud:

Simply use the Contact Us form at http://magcloud.com/home/Contact and we'll look into the situation and resolve it for you.

abolwell replied on June 18, 2009 06:05 to the idea "Ordering a bear, Magcloud a wonderful sunny day!" in MagCloud:

Yes, non-members can order magazines from the site, so you can do exactly what you have in mind. And of-course members can order too :)

abolwell replied on June 18, 2009 06:03 to the question "too complicated to buy a magazine" in MagCloud:

Yes, non-members can now order magazines from the site.

abolwell replied on June 18, 2009 06:02 to the question "UPLOADING MAGAZINES" in MagCloud:

No, since we launched our public beta in February, anyone can now become a publisher on the site!

abolwell replied on June 10, 2009 18:05 to the question "Sales not showing" in MagCloud:

we're bundlng this into some other improvements to the sales stat page and it should be available/deployed on the site within the next 4-6 weeks.

abolwell replied on June 05, 2009 04:00 to the question "Cant get PDF exported lower than 300MB!! Going Bonkers!" in MagCloud:

Have you tried using a compression setting of medium to high (but not highest) quality setting? We've found this is a good way to reduce file size without compromising print quality.

abolwell replied on May 29, 2009 23:48 to the question "URGENT! FILE NOT UPLOADING! Friday MAY 29 DEADLINE" in MagCloud:

Hi, just wanted to check-in and confirm everything has been resolved to your satisfication. Let us know if it hasn't. From what we can tell, the 190Mb upload was timing out, so this has nothing to do with your computers, just that transferring this size file over a slower connection will be at the limits of network timeout thresholds. The publish errors you were experiencing were related to a problem we triggered when manually uploading the files on your behalf, but this has now been fixed too. So hopefully everything is working fine for you now, and you were able to meet your deadline. Thanks again for using the service and helping us find ways to continually improve it.

abolwell replied on May 28, 2009 02:54 to the question "Magcloud is not mailing draft copies" in MagCloud:

Hi Ira, were you successfully able to place a proof order? Are you ordering from within the US, UK or Canada? Can you more fully describe the problem you are having? Thanks!

abolwell replied on May 23, 2009 19:25 to the question "4 out of 5 of our issues are no longer showing up to the public. Help!" in MagCloud:

Hi Matt,

I'll ping you directly to explain why. Thanks.

---andrew