abosio's dashboard

I came across one of these for the first time yesterday and it was very frustrating. I could barely open the damn thing (and I'm the big strong man people turn to to open the pickle jar). It was impossible with my hands due to the slight condensation. I had to clamp the cap in my teeth. How do these types of horrible changes get into procduction. Somebody should be fired, or at least demoted.

Yes, this was the primary reason. Another factor (less significant, but still important) is that I cannot use the Watch Instantly feature from Firefox (I run Ubuntu, so to use Watch Instantly I must have Windows and Internet Explorer installed in a virtual or dual-boot environment). Not being able to use Watch Instantly was secondary because it, too, is based on ratings, so it was less useful than it should have been as it recommended movies I didn't like (based on my past ratings that needed to be cleared out).

I probably will sign up for Netflix again in the future, and when I do I will make a new account, but it is just such an annoying process. Why can't there be a way to clear all ratings? The primary reason I cancelled is because I was having trouble finding movies I wanted to rent. If I could have cleared my ratings and started fresh, I'm sure there would have been much better recommendations for me and then I probably would have stayed a customer. I will give it a month or so more before I look into signing up again, in order to allow time for some new movies to have been released that I am interested in watching. But yes, it pretty much all boils down to the ratings engine for me.

Is this the only reason you closed the account?

If you were closing the account anyway, why did you not just make a new one which would have the cleared ratings (as you desired)?

I am no longer a Netflix customer, so I would say that this ruins their business model (at least for some of us).

It's probably easiest just to close the account and open a new one. Saying their business model is lost on you is probably not right because you seem to be happy with their actual business model, which is: customer pays a monthly fee to receive movie rentals in the mail.