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Adanac reported a problem in Verizon on September 10, 2008 00:45:

FiOS CS endless loop of pain
Verizon's automated CS phone routing has the dreaded endless loop. I called the FiOS 888 number to switch my billing credit card. Enter account tel #, then press 1 for Billing, then press 3 for Payments, get someone in the finance dept, who can't find account. "Oh it's Fios? Let me transfer you." I get transferred back to the Enter tel # prompt... this happened 3 times. Each time I told them I kept getting the same dept. Stupid automated phone system combined with drones on the other end of the phone.
Adanac replied on April 29, 2008 06:39 to the problem "I was a victim of bait and switch with a $150 all-you-can-eat data plan." in Sprint:

I handle our Sprint/ Nextel account with 80 lines, nearly all Blackberry, almost $8000/ month. We have 2 "account managers" and another personal rep and I still deal with the same type of problems. Fortunately our contract is up in a month.

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Adanac replied on April 29, 2008 06:26 to the question "I dropped Sprint 3 months ago, why did I just get a charge?" in Sprint:

Was your contract with Sprint finished? $200 is their early termination fee.

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