aefitzhugh's dashboard

aefitzhugh replied on November 20, 2009 21:40 to the idea "Wanted: Online Magcloud .pdf Maker (using uploaded .jpg's)" in MagCloud:

Thanks for the great suggestion!

aefitzhugh started following the idea "Wanted: Online Magcloud .pdf Maker (using uploaded .jpg's)" in MagCloud.

A comment on the problem "PDF upload browser timeout" in MagCloud:

Just FYI, the main uploader uses a Flash component, and a missing or incompatible version of Flash in the browser can sometimes cause problems. For that reason we have a link on the upload page to the "non-Flash version". The downside of the non-Flash version is the browser will not report upload progress, but if you are having trouble it can sometimes work around a problem. – aefitzhugh, on November 18, 2009 16:24

A comment on the question "Anybody home?" in MagCloud:

Just want to let you know that we found this was a bug for IE7 and we just fixed it. Thanks for reporting it! – aefitzhugh, on October 28, 2009 20:58

aefitzhugh replied on October 23, 2009 21:21 to the problem "Please respond" in MagCloud:

Please email us at "support at magcloud.com" and we'll do our best to help you out.

A comment on the question "How does the subscription service work?" in MagCloud:

We're up to our necks in it right now, and happy to be there :-). Can't provide a specific date, but it should be weeks and not months. – aefitzhugh, on October 09, 2009 23:23

aefitzhugh replied on October 01, 2009 15:56 to the question "Points of Printing" in MagCloud:

Absolutely, in fact we are already printing in multiple locations and countries. There are legal and tax issues to overcome when expanding printing to other countries, so it doesn't happen instantaneously, but that's the plan. This helps us to minimize shipping cost and delivery time.

aefitzhugh replied on October 01, 2009 15:49 to the question "Do you offer wholesale or discounts to the owners?" in MagCloud:

Since my previous post we introduced a standard bulk discount (currently 25% off production cost) for quantities of 20 or more. See our site blog for more info: http://magcloud.com/blog/post/view/72.

aefitzhugh replied on August 02, 2009 17:30 to the problem "URGENT need of upload! Fails between 2% and 45%!" in MagCloud:

Hi Felice -- I see an upload that seems to have completed for you very recently, but the pdf was not valid (it had 41 pages instead of 40, or some multiple of 4). Did you get a message about that, or did you see nothing?

aefitzhugh replied on June 05, 2009 07:26 to the question "Cant get PDF exported lower than 300MB!! Going Bonkers!" in MagCloud:

Any chance you are using B&W images? I encountered a bug in InDesign where it does not use JPEG in the pdf export even when you select it -- but only for B&W images. The result was as you describe: inexplicably huge files. I can offer a workaround if that's your case.

aefitzhugh replied on May 29, 2009 06:06 to the question "Guest passes-- can multiple people use the same one?" in MagCloud:

Multiple people can use the same guest pass, but it looks like we introduced a bug in a recent site update that is causing this to fail now. We'll try to get this fixed asap!

aefitzhugh replied on May 28, 2009 14:40 to the problem "Shopping cart is hidden from common eye..." in MagCloud:

Click "Buy" for any issue, and it will be added to your cart and you'll be sent there. As long as something is in your cart, there will also be a link visible in the page header.

aefitzhugh replied on May 15, 2009 15:33 to the question "Can't see how to upload mailing list / Bleed & return label Q" in MagCloud:

Regarding bleed area, it need not be larger, the key is that your content extend *beyond* the trim line, all the way to the outer edge of the bleed. This is how you ensure that the final, trimmed page shows your content all the way to the edge. See an example and some info here.

We can't currently change the return address, but may allow the name to change in the future. For now, you could customize the tagline that is printed at the bottom of the label to include a message. See the issue edit page, set the TagLine right below Description.

Regarding mailing lists, we don't yet support lists, but work on that is in progress. Today you can only send an order to a single destination address. Saving addresses in your address book helps when repeatedly sending orders over time to the same addresses, but we realize this is not practical for large numbers of recipients until we roll out our "push" publishing support. We'll announce this on the site news blog when it's ready.

aefitzhugh replied on May 11, 2009 03:56 to the question "Do you ship to just US (per Help), or US, UK, & CA (per FAQ)?" in MagCloud:

Thanks for catching that! It should be US, UK, and Canada, we missed that second mention on the Help page when we updated this info.

aefitzhugh replied on April 15, 2009 15:19 to the question "Is there an API that I could use to place orders instead of having people come to MagCloud?" in MagCloud:

Yes, we're working on it! One limitation we have currently is that we will not store your billing information. Can you envision a scenario where this would still work for you if we don't save your billing info?

aefitzhugh replied on April 06, 2009 04:19 to the question "odd-sized pages for CD/DVD covers" in MagCloud:

We only have one specific product type at the moment, so strictly speaking we can't do a booklet of that size. However, you could stack two cd booklets vertically in one of our magazines, and then trim them down to size yourself. You'd end up with one staple in each, and you could add another in each yourself or maybe 1 is enough.

If you try this we'd love to hear and/or see how it comes out!

aefitzhugh replied on April 02, 2009 20:23 to the idea "Magclould needs to tell publishers who bought their mags" in MagCloud:

This discussion sounds like one of our team meetings :-). We're trying to figure out how to walk that fine line, protecting privacy rights yet enabling the publisher-reader interaction where it's desirable. It's tricky, but we think there are things we can do. We love to hear your ideas on this, so thanks!

aefitzhugh replied on March 12, 2009 00:12 to the question "Invalid page size and bleed, but I think my file's correct" in MagCloud:

I'm glad to hear that, thanks for the update. We know that it can be a challenge to author PDFs for MagCloud today, we'll be working to make it easier over time.

aefitzhugh replied on March 11, 2009 00:17 to the question "Invalid page size and bleed, but I think my file's correct" in MagCloud:

I see height = 11.75, rather than 10.75; am I looking at the right issue?

Looking more deeply, I see the Art and Trim boxes in the PDF have been modified to 8.25x10.75, but we ignore those. We will accept these two alternatives: 8.5x11 page size, with no Bleed, or 8.25x10.75 page size with Bleed of 0.125" top and bottom, and 0.5" outside (note: outside means right for odd pages, left for even).

aefitzhugh replied on March 10, 2009 23:53 to the question "Invalid page size and bleed, but I think my file's correct" in MagCloud:

I'll take a look now; in the meantime, don't delete your invalid issue :-).