ahinken


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  • problem

    Total Access replied on August 09, 2008 17:17 to the problem "Comcast Call Center Hell" in Comcast:

    Total Access
    Hello, my name is Robert. I am a Communications Consultant. My website is www.TotalAccessSWFL.com. I have worked in the call centers at these companies for years and now I have my own Consultant business. I can give you some insider info on how to resolve your problems.

    Sincerely

    Total Access Communications Consultants

    Knowledge is Power..
    Do you think this solves the problem? Mark it as solved
  • problem

    ComcastCares1 replied on July 23, 2008 14:57 to the problem "Comcast Call Center Hell" in Comcast:

    ComcastCares1
    Other that her extension, the rep should have also provided you with her identifier code. This will allow other reps to determine the rep you are looking for.

    I also agree that you should not have to be on hold for over an hour just to get a hold of the rep who left you a message. I will surely forward this information so that we may look into the matter.

    As far as the billing mistake, I am sure we can determine what was corrected on the account. If you can send me the phone number on the account, I'll be sure to look into it for you.

    Thanks, and I apologize for all your troubles.

    Mark C.
    Comcast Corp.
    We_Can_Help@cable.comcast.com
    Do you think this solves the problem? Mark it as solved
  • problem

    ahinken reported a problem in Comcast on July 23, 2008 13:41:

    ahinken
    Comcast Call Center Hell
    How do i bypass the comcast call centers? I had a question related to a billing mistake. A comcast employee left me a message that she had resolved my problem and to give her a call. She even left her extension for me to reach her. When i try and call the (866) comcast phone number to speak to the comcast employee who left the message, everybody who answers tells me that they can't transfer me to her extension and that I need to keep calling until I reach the correct call center where she works. I must have called five times today and
    I was on hold a total of 65 minutes. This is unbelievable. A call center employee who answered on my fourth try today told me that I just need to keep calling until I reach the right center. Anybody have any ideas on who i should call? I even have a ticket number but they still can't help me or transfer me.
  • question

    ahinken asked a question in Comcast Interactive Media on July 23, 2008 00:47:

    ahinken
    Comcast Call Center Hell
    how do i bypass the comcast call centers? I had a question related to a billing mistake. A comcast employee left me a message that she had resolved my problem and to give her a call. She even left her extension for me to reach her. When i try and call the (866) comcast phone number to speak to the comcast employee who left the message, everybody who answers tells me that they can't transfer me to her extension and that I need to keep calling until I reach the correct call center where she works. I must have called five times today and
    I was on hold a total of 65 minutes. This is unbelievable. A call center employee who answered on my fourth try today told me that I just need to keep calling until I reach the right center. Anybody have any ideas on who i should call? I even have a ticket number but they still can't help me or transfer me.