Anthony Mastrean's dashboard

Anthony Mastrean marked one of James' replies in Mozy, Inc as useful. James replied to the question "Multi-boot computer and MozyHome license".

A comment on the question "Where do I directly contact Facebook support persons?" in Facebook:

I'm for customer support, transparency, and well managed customer expectations... and I was going to discuss the idea of unconscionable terms, but I can't believe you've compared Facebook to the Nazis. I'm done. – Anthony Mastrean, on September 29, 2009 15:33

A comment on the question "Where do I directly contact Facebook support persons?" in Facebook:

You should post a new GS topic on this specific issue. Other spurned advertisers might come to your aid. At least you'll have a location for voicing those specific concerns. – Anthony Mastrean, on September 29, 2009 15:32

A comment on the question "Where do I directly contact Facebook support persons?" in Facebook:

Facebook has no responsibility to provide any support. They are just one of many entities providing similar social-networking services. If you are dissatisfied with the support component of their service it is -your- responsibility to (1) make a fuss so that the company is informed that it is lacking in this area or (2) move to a different service (or combination) that provides the level of support that you desire. – Anthony Mastrean, on September 28, 2009 21:49

A comment on the problem "I cannot delete any Google Reader tags!" in Google Reader:

I agree completely, sorry Nick. – Anthony Mastrean, on September 17, 2009 14:02

A comment on the problem "I cannot delete any Google Reader tags!" in Google Reader:

I agree with Twan on this. – Anthony Mastrean, on September 16, 2009 13:35

A comment on the problem "I cannot delete any Google Reader tags!" in Google Reader:

Wow! It surprises me that the fix comes with side effects. Will the problem continue to be investigated? or is this the only solution?

Also, does this include Folders? or just Tags? – Anthony Mastrean, on September 14, 2009 21:54

Anthony Mastrean reported a problem in myOpenID on September 09, 2009 13:55:

No one will help undelete my account

I deleted my account and now I want it back. I've been emailing the support team and filling in the "undelete account" form for months. I can't even get a response from an employee.

Anthony Mastrean made a comment on "I cannot delete any Google Reader tags!", but it was removed. see the change log

A comment on the problem "I cannot delete any Google Reader tags!" in Google Reader:

Give him some time. We're lucky to be getting any notice! – Anthony Mastrean, on August 31, 2009 20:42

Anthony Mastrean marked one of Ted Grubb's replies in Get Satisfaction as useful. Ted Grubb replied to the problem "Unfollowing a company or product". Anthony Mastrean and 7 other people think it's one of the best replies.

Anthony Mastrean marked one of Thor Muller's replies in Get Satisfaction as useful. Thor Muller replied to the problem "Unfollowing a company or product". Anthony Mastrean and 2 other people think it's one of the best replies.

Anthony Mastrean replied on July 24, 2009 19:03 to the problem "Unable to pay my Verizon FiOS bill" in Verizon:

Verizon.com is only for phone service. You have to set up a Verizon.net account [http://www.verizon.net/]. You can call the web support (eCenter) dept at 1 (888) 669-9901 and tell them you need a Verizon.net account.

Anthony Mastrean replied on July 24, 2009 18:53 to the problem "Verizon FIOS has horrible customer service" in Verizon:

The Verizon FIOS billing center is at (412) 497-7911. The Verizon web support center (not to be confused with the Tech Support dept) and sometimes called the eCenter, is 1 (888) 669-9901.

If you just want to -pay- a bill, call the billing center. If you want to -change- the way you're being billed, try the eCenter.

Anthony Mastrean reported a problem in Google Reader on July 16, 2009 20:56:

I cannot delete any Google Reader tags!

After deleting about 100 tags, and having more left to delete, I started getting the "Oops...an error occurred" message. I cannot delete any more tags. This has been a major issue for many months and people on the Google Reader group have the same unsolved problem.

Anthony Mastrean replied on July 13, 2009 05:15 to the question "Where do I directly contact Facebook support persons?" in Facebook:

It appears that several of the features you'd like to see on your account admin page are linked only through Help Center search results (see: delete an account). It's rather strange.

Anthony Mastrean replied on July 13, 2009 04:54 to the problem "Unfollowing a company or product" in Get Satisfaction:

Hey reps, I'm a software engineer and I know this feature can be a major effort. However, simply stating that you share our frustration and would like to see it implemented is doing little to manage our expectations. Can you let us know what stage the plan is in, if resources are assigned to it, and the estimate?

Anthony Mastrean asked a question in Garmin on June 17, 2009 02:09:

I'd like to see the "route recording" feature enabled.

The route recording feature under the Logging Control section of the hidden menus (from firmware 3.40) is a really great feature that the user can do wonders with! Why did it disappear and can we get it back?

(See this site for reference)
http://www.marcforrest.com/2007/11/15...

Anthony Mastrean marked one of James' replies in Mozy, Inc as useful. James replied to the question "Using Mozy on a VM and host?".

Anthony Mastrean replied on April 10, 2009 04:30 to the question "Multi-boot computer and MozyHome license" in Mozy, Inc:

I have Windows XP Pro x64 and Windows Vista Ultimate x64 multi-booting.