akearns's dashboard

A comment on the question "NEED help - update to 2.0!?" in PBwiki:

THANK YOU SO MUCH what a fast and perfect answer!!! yay! :-) – akearns, on July 23, 2008 18:49

Rachel Pennig replied on July 23, 2008 18:47 to the question "NEED help - update to 2.0!?" in PBwiki:

It is indeed. Just go to pbwiki.com/2 to sign up!

akearns asked a question in PBwiki on July 23, 2008 18:46:

NEED help - update to 2.0!?

is it possible to update a pbwiki to a 2.0 pbwiki?

rmsylte replied on May 14, 2008 12:50 to the question "Pretty please!?" in Brightkite:

We're trying to get a couple of BrightKite "networks" going - one in Minnesota and one for a national professional conference at the end of the month. Really would like to see more invites -- and automatically given as you hand them out and they're activated. I've got folks waiting. :)

rmsylte started following the question "Pretty please!?" in Brightkite.

Eric Suesz replied on May 13, 2008 04:37 to the question "Pretty please!?" in Brightkite:

You people and your invites! Always wanting more, more, more.

(good luck!)

akearns asked a question in Brightkite on May 12, 2008 15:02:

Pretty please!?

pretty please, more invites!?

Rene replied on March 19, 2008 06:07 to the discussion "I hate this new help "forum" system" in PBwiki:

Okay. It does seem like this particular thread here in Getsatisfaction/PBwiki is running out of steam. But while it was hot, it did in fact provide a lot of useful input for efforts to improve getsatisfaction itself. Thanks!

Guy Fawkes replied on March 18, 2008 12:42 to the discussion "I hate this new help "forum" system" in PBwiki:

Probably not. Leslie's post right above yours admits that they already know it's a problem; "someone" lowered the "mark as useful" count on Amy's post so it no longer dominates this thread, and finally, I have no desire to help improve GS. You, however, are welcome to do so.

Rene replied on March 18, 2008 12:01 to the discussion "I hate this new help "forum" system" in PBwiki:

Guy Fawkes, could you make the same post about "innapropriate floated replies" on the Getsatisfaction product page too, or just cross-post this one? I didn't find a thread there on quite the same thing.
I agree this feature needs a lot of work, but I think it (along with a lot of other problems) will be more easily tackled over there.

sraymond replied on March 17, 2008 18:55 to the discussion "I hate this new help "forum" system" in PBwiki:

The two use cases I'm familiar with are forums (where I can see new unread posts since my last visit) and RSS (where I get the entire feed and mark as read as I see fit.

Here, I'm left to start paging through... I try to get to a point where I recognize the title or see the date is older than my last visit. It doesn't work well, though. I also have a hard time recognizing new replies that are put under what I'm reply to (like this one here).

Am I missing something with the RSS feed? I can't seem to find the feed that provides *all* the posts.

Leslie Chicoine replied on March 17, 2008 18:06 to the discussion "I hate this new help "forum" system" in PBwiki:

Hi everybody, glad you bring up this issue, funny that.
We recognized this issue a while back, and we starting thinking why on earth would we float replies to the top in a conversation? The value (getting a quick answer as Casey points out) is only needed for Questions, Problems and Ideas. Conversations (Talk Topics) don't need a voting system, and so we've removed "Mark as useful" and people's and company picks from the new versions of the topic pages that are coming out really soon now.

Leslie Chicoine replied on March 17, 2008 18:03 to the discussion "I hate this new help "forum" system" in PBwiki:

Hi sraymond. You bring up a really good point! Right now there is a small (-) on the upper left corner of the topic list. If you click on the (-) the topics will collapse to the title and meta info. This makes it easier to scan the topics, but it still only shows 6. It's just a simple change to the interface that sets a cookie and keeps that as your view until your hit the (+) to open the topics back up. We'll look into making this view more customizable. I'm curious in the meantime if you can tell me more about your search for new posts. How were you going about your search (for example, did you try to look at all the posts since you're last visit and did you use the dates for reference, or just the last familiar title)? And what were you looking for (things of interest to you, import issues, or trying to get a feel for what's been happening etc.)?

Thanks!

Guy Fawkes replied on March 17, 2008 17:51 to the discussion "I hate this new help "forum" system" in PBwiki:

"The point of the starred posts floating to the top is to provide a quick answer to a question"

Well, if the makers of GS limited this function to that specific use, it wouldn't suck so much. But even they can't resist the urge to "vote up" their own posts for reasons unrelated to your thoughtful analysis.

"I'm irked people are still critiquing GS's UI on the PBwiki thread, instead of taking their suggestions striaght to GS."

We don't care that GS sucks, per se. We care that PBwiki has chosen to force this crappy system as the only support forum. That is, quite properly, a PBwiki issue. The only reason that specifics of said suckage arise is an apparently vain attempt to lend weight to the argument that PBwiki has made a Bad Decision.

Casey Greene replied on March 17, 2008 17:41 to the discussion "I hate this new help "forum" system" in PBwiki:

The point of the starred posts floating to the top is to provide a quick answer to a question, so users not interested in the conversation get in, get their answers, and get out.

Official Responses also get floated, but if you look closely, not every post by a PBwiki employee gets an official response tag - it's reserved for someone from here coming in and saying what's what.

And if you see those floated posts, there is a link that says "See in Context." As a Support rep, I find floated responses pretty useless, since I'm mostly responding to the further questions down the conversational line, but in the most popular threads, there's normally no more than 1 or 2 floated posts. And that's why there's a space bar or scroll button.

Maverick replied on March 17, 2008 17:35 to the discussion "I hate this new help "forum" system" in PBwiki:

Yeah, it is super annoying when a post floats out of context to the top of a thread. It makes the conversation pretty useless to anyone except those that are already following it. No good if you're just looking for the answer to a question.

Guy Fawkes replied on March 17, 2008 13:01 to the discussion "I hate this new help "forum" system" in PBwiki:

And when the GS staff has their employees "gang-vote" a post as useful, they rise, completely out-of-context, to the top of the thread, further obscuring any useful information. While this may appeal to the vanity of the person whose post is elevated to "People's Pick", it does nothing to enhance the conversation.

sraymond replied on March 17, 2008 05:58 to the discussion "I hate this new help "forum" system" in PBwiki:

Still a fair amount of clutter... and the biggest problem for me is that it's too hard to quickly read the new posts. With only six topics to a page, I have to load the next page way too often - I usually give up after two or three pages.

Is this something that can be customized by each user?

Vu Nguyen replied on March 07, 2008 05:40 to the question "Why is this so hard?!" in PBwiki:

Hi,

It's important to note that WikiStyle is a hold-over from our "Classic Editor," which is a straight text-based editor that uses code to format. The newer editor, usually referred to as the "Point&Click Editor" has an interface more like most word processor.

The relevant information can be found at: http://newfaq.pbwiki.com

Amy Muller replied on March 06, 2008 17:01 to the discussion "I hate this new help "forum" system" in PBwiki:

Thanks so much for your thoughts and suggestions, Rene!

Get Satisfaction has been around for about a year, however, PBwiki has only recently started using it as a replacement for their forums so they are still working on getting their customers up to speed here and porting valuable content over from their forums.

A "collaborative help system" as you called it is a good way to describe it. There are several companies that have been using Get Satisfaction for quite some time now and have had great success with helping their customers and creating vibrant communities where the customers also help each other -- Timbuk2, Twitter, HubDub, Joby, Pownce -- to name a small handful.

We are constantly evolving the interface and features of Get Satisfaction to best suit the needs of our users and feedback like yours is truly valuable to us. If you have further input as you dig deeper into Get Satisfaction we'd love to hear it over here as that's where our whole team is participating and your input will be sure to be heard.