Alan H.'s dashboard

Amy Muller replied about 2 hours ago to the problem "Bug in invite-by-upgrade functionality" in Get Satisfaction:

Ok, thanks for the confirmation. I'll have our developers look into it.

Alan H. replied about 2 hours ago to the problem "Bug in invite-by-upgrade functionality" in Get Satisfaction:

Note: It's definitely a bug, and not an Opera issue. (Just confirmed someone who signed up was not showing up even with hard refreshes; same fix as last time. Kind of annoying to manually do that.)

Amy Muller replied about 2 hours ago to the problem "Bug in invite-by-upgrade functionality" in Get Satisfaction:

Ok, thanks. Keep us posted! Glad you were able to successfully add them.

Alan H. replied about 2 hours ago to the problem "Bug in invite-by-upgrade functionality" in Get Satisfaction:

I'd like to add that putting their email into the Ugrade box again does force them to show up and be employees. And that, come to think of it, I may not have correctly forced a page refresh (I did refresh the page but perhaps Opera over-aggressively cached the page?). I'll let you know if this happens again.

Alan H. reported a problem in Get Satisfaction about 2 hours ago:

Bug in invite-by-upgrade functionality

Invited users (via the Upgrade invite functionality) are not showing up in the admin users page and apparently not getting marked as employees automatically!

Alan H. marked one of Eric Suesz's replies in Get Satisfaction as useful. Eric Suesz replied to the idea "Allow pre-publication moderation (and implicitly, private threads)".

Alan H. marked one of Amy Muller's replies in Get Satisfaction as useful. Amy Muller replied to the idea "Allow pre-publication moderation (and implicitly, private threads)".

A comment on the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

Nope, you understood our concerns exactly and we'll be very pleased to see the features you and amy described. The sooner the better. :) – Alan H., about 3 hours ago

A comment on the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

Great! I'm glad that your needs will be met by this feature. Stay tuned... – Amy Muller, about 4 hours ago

A comment on the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

It actually should, as it helps make it explicit to the user that most of what they are posting is PUBLIC which is an issue that has arisen (personally, I once asked Pownce for a refund here on GetSat which was not something I really ment to do publically) -- so this does solve the issue I had. Thanks for clarifying. – Alan H., about 4 hours ago

A comment on the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

Excellent! – Alan H., about 4 hours ago

Eric Suesz replied about 4 hours ago to the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

Yes, please don't misunderstand me. I mean that we may hold flagged content aside while we review it. But, we do not have plans to turn moderation over to company reps, for example. I hope that I've understood your idea, but please correct me if I have gotten anything wrong.

Amy Muller replied about 6 hours ago to the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

To clarify, though, we don't have plans for content to be held for moderation BEFORE publication. As Eric mentions above, we are considering the idea of flagged content being hidden temporarily until Get Satisfaction moderators have a chance to review it and determine if it qualifies for removal or not. However, external company reps will not be able to remove users' content from GS. That is intrinsic in our "Switzerland" model.

But also, as Eric mentions, we will be providing some additional fields for private information when posting topics. Only official reps from a given company will be able to view that private information so that people can safely post it. Hopefully this feature will serve the need you have.

Leslie Chicoine started following the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction.

Eric Suesz replied about 24 hours ago to the idea "Allow pre-publication moderation (and implicitly, private threads)" in Get Satisfaction:

We are working on adding a "private note" functionality whereby customers can include any sensitive info like this in a separate field. That's one part of it.

We also are playing with the idea of having flagged content be put in a possible purgatory area for review. In this way, you could spot sensitive info that a customer may have inadvertently included.

So, yes, you are correct -- this is something we need to do. Spot-on idea!

Alan H. shared an idea in Get Satisfaction 1 day ago:

Allow pre-publication moderation (and implicitly, private threads)

Is there a way to moderate questions before they become public? There should be!

We are somewhat concerned that users may post personal information inadvertently. Allowing us to keep questions private or choose to release a thread publicly will solve our biggest (only?) problem with Get Satisfaction.

Alan H. replied 1 day ago to the question "Is there an option for customers to ask a question without it being public and/or anonymously?" in Get Satisfaction:

Got it. On behalf of Cartfly / Ustrive2, Inc., I would like to encourage focusing on solving this sort of problem (that is, allowing private Q&A and making sure users know they are posting to a public forum) as your next step!

Alan H. started following the question "Is there an option for customers to ask a question without it being public and/or anonymously?" in Get Satisfaction.

Leslie Chicoine started following the question "Does Get Satisfaction support Trac, SVN, Bugzilla, etc?" in Get Satisfaction.

Alan H. replied 1 day ago to the question "Is there a way to get a badge that does not show my @ replies?" in Twitter:

I haven't implemented this, but someone may have already and it's certainly possible: Yahoo! Pipes could be used to strip out @-replies and leave exactly X (say, 4) standard updates, assuming at least X of the last Y (say, 10) are standard updates.

A server-side script implementing caching would guarantee exactly X standard updates.