Alan T's dashboard

Steve,

Thank you so much for your reply.

Your question 1:
I have been having problems with Flash player for months, after loading CS3, and finally got that straightened out a few days ago. I just went in and re-did the sound section and now all works well on Internet Explorer.

I am still having problems with Foxfire browser, my default browser. When checking the sound page through Foxfire I get Circles with Question makers where the buttons should be. I know WMP supports mp3 but it appears that Foxfire doesn't support WMP. I have gone back to Foxfire this morning and ask for their support on the plug in for mp3.

If you know the answer to this problem, your suggestions would be appreciated.

Thanks again for your prompt reply,

Al Baker
- Show quoted text - – Alan T, on June 27, 2008 18:23

Hi, Alan,

Sorry for the hassles you're experiencing here. We'll get to work on helping you to figure this out.

1. Are you running into this problem (receiving the error message) when you try to complete step #8? (page 264)

2. What web browser are you testing in?

Thanks,

--Steve Weiss
Executive Editor, O'Reilly Media

Found the problem - me! The Flash doesn't show up on menu bar until the media button is pressed. Wow was I blind. I survived by using insert on main menu bar. Sorry if anyone spent any time on this.

Alan T

Hi Alan,

Thanks for contacting O'Reilly.
We've posted the missing examples at the following URL.
http://examples.oreilly.com/978059651...

If the bundled DVD-CD was defective, we can replace the
CD only or you can also return the book and CD for a replacement
or refund. We have a 100% satisfaction guaranteed policy and the details
about it are at http://www.oreilly.com/oreilly/cs/gua... .

http://www.oreilly.com/catalog/978059...
Dynamic Learning: Dreamweaver CS3 , 1E
By Fred Gerantabee, Aquent Graphics Institute (AGI)
ISBN: 9780596510572

Thanks again for taking the time to let us know how you feel, and
I hope you give us another chance to demonstrate our value.

Regards,
Mace Bergmann -- mace@oreilly.com
O'Reilly Media Inc.-- http://www.oreilly.com
1-800-998-9938

Hi, Alan,
I thought I'd left a reply here a few hours ago, but it's not showing up. I'll restate my earlier message to you:

1.) We owe you a major apology for making you wait 8 days for a response.

2.) The missing files are available on the book's O'Reilly based page:
http://www.oreilly.com/catalog/978059...
http://examples.oreilly.com/978059651...

At least, I'm presuming these are the ones you're missing from the book's DVD.

3.) As for the audio problem, we can send you a replacement copy if you'd like to send me your mailing address offline, to steve@oreilly.com.

The book's editor did some troubleshooting and sent me this report:
"I just checked the Dreamweaver DVD from a random book, plucked
off the shelf down by the receptionist.
I happened to have my headphones with me (standard, low-end
Sennheiser headphones), and the audio is just fine with them.
It's a little low without them, however (using just my PowerBook's
built-in speakers). It may be that Alan just got a bad DVD or
something else hinky is going on with his system.
I listened to various points in every lesson. It is true that without
the headphones, there are a few points where the audio is
a bit low, but not anywhere near inaudible. With the headphones,
the audio is absolutely loud enough (I even had to turn it down
a little so I didn't blow my eardrums out)."

So Alan, let's try a replacement copy first, and if that doesn't wortk, we can try something else, okay?

Again, my apologies for the hassles this is causing you.

Best regards,

--Steve Weiss
Executive Editor, O'Reilly Media