Albert's dashboard

Albert replied on November 02, 2009 22:03 to the problem "Dreared procEngine error again" in Topaz Labs:

What is your computer's RAM size? Did you try to adjust Photoshop's RAM preference?

Albert replied on October 30, 2009 21:00 to the problem "Photoshop hangs with all Topaz filters" in Topaz Labs:

Hi Robert,

It is strange... Could you please email me the log? albert [at] topazlabs [dot]com Thank you very much

Albert replied on October 07, 2009 16:24 to the problem "Topaz Remask constant errors no matter how little memory I allot!" in Topaz Labs:

Hi Aimea_s,

What is your RAM size on your computer? What is the image size, Width x Height, start to cause the problem? Is it Intel CPU or AMD CPU?

Try to downsize image to half of the original size. If that works, you can upsize the mask back to the original image size and copy it back.

Albert replied on October 06, 2009 15:26 to the question "cs4 crashes trying to install/update to adjust 3.4" in Topaz Labs:

Thank you for reporting the problem. Please try the following fixes:

1. download http://www.topazlabs.com/src/adjust34...
2. unzip it and follow the instruction in the ReadMe file.

Please let us know if it fixes your problem.

Albert replied on October 02, 2009 17:28 to the problem "Topaz Remask constant errors no matter how little memory I allot!" in Topaz Labs:

Thanks for the info. We will have an update early next week on this issue. We are on it right now and already have some good idea on how to solve this problem.

Albert replied on October 02, 2009 16:59 to the problem "Topaz Remask constant errors no matter how little memory I allot!" in Topaz Labs:

Does it happen if you use a small image, say 500x400?

We are working on a similar issue that happens on large image. Just need to make sure it is the same issue.

Albert replied on August 21, 2009 21:30 to the problem "Topaz Denoise incompatability with OnOne Plugin Suite 4" in Topaz Labs:

Thank you for the feedback. We will release update for all of our plug-in for Mac early next week.

Albert set one of Albert's replies as an official response to "Topaz Denoise incompatability with OnOne Plugin Suite 4" in Topaz Labs

Albert replied on August 21, 2009 14:15 to the problem "Topaz Denoise incompatability with OnOne Plugin Suite 4" in Topaz Labs:

We have finally found a solution. Please give it a try and let me know if you still have problem:
http://www.topazlabs.com/src/topazden...

Albert replied on August 20, 2009 15:22 to the problem "Topaz Denoise incompatability with OnOne Plugin Suite 4" in Topaz Labs:

I think we have something that could have fixed this problem. Will get back to you in a couple of days.

Meanwhile, you can work around it by:
1. make sure you have the latest version
2. disable multi-core support: Topaz DeNoise, click "Menu..." -> Preference -> Check "Disable multi-processor support" box, and restart Photoshop.

This should make our plug-in works together with OnOne's.

Albert set one of Albert's replies as an official response to "I've seen snails quicker than Topaz detail" in Topaz Labs

Albert replied on August 17, 2009 20:11 to the problem "I've seen snails quicker than Topaz detail" in Topaz Labs:

Hi Dabow,

The number is about right. So it is just slow in normal sense.

Currently Topaz Adjust can only make effective use of 3~4 cores. So your quadcore will not be fully utilized. We know this is the area that need the most improvement and we are working on it.

A plus side is that it is quite fast after pre-processing stage, especially if you are experimenting with parameters a lot.

Albert replied on August 15, 2009 17:05 to the problem "I've seen snails quicker than Topaz detail" in Topaz Labs:

Hi Dabow,

What is the size of image, in terms of WxH in pixels? How long does the pre-processing take? If you open "Activity Monitor", what is the percentage of CPU use?

I just want to make sure that the software is running properly on your system.

P.S. The "faster snail" expression is pretty funny :-) I sometimes has the same feeling. We are working on it. (Will take some time since the algorithm is very computational intensive and we have pretty much done what we can to speed it up. But we are looking for a faster algorithm...).

Albert replied on August 15, 2009 16:55 to the question "Topaz Adjust & Lightroom 2" in Topaz Labs:

Hi Joe,

All our plug-in support CS2. Lightroom support for Mac is beta testing. LR for Windows will be available shortly.

Albert replied on August 01, 2009 13:18 to the question "procEngine error code 1000" in Topaz Labs:

Hi glo,

You don't need to do it on Mac. You can try to reduce the Photoshop RAM use, say to 70%, to leave more room for plug-ins. It can be changed in PS under preference->performance.

Albert replied on July 14, 2009 18:28 to the problem "I get an error message every time I try to save my photo in CS3" in Topaz Labs:

Great pictures. I am very glad that our filter can help.

Albert replied on July 14, 2009 13:52 to the problem "I get an error message every time I try to save my photo in CS3" in Topaz Labs:

Hi Gareth,

9000 pixel wide is too big for a machine with 2GBRAM usingTopaz Adjust. If the picture's height is small, say 2000. Try to rotate the picture 90 degree so that it is in portrait orientation. Topaz uses less memory when picture is narrower.

If the picture is just too big, you might have to find a machine with 64-bit CS4 on which you will have no problem to process it. Sorry about it.

Albert replied on July 11, 2009 17:43 to the question "Great Product! (horrible kinks ...)" in Topaz Labs:

Try to reduce the CS RAM to 80% and see if it fixes the problem.

Albert replied on July 11, 2009 14:36 to the question "Topaz Adjust & Lightroom 2" in Topaz Labs:

It will be a free upgrade for all our Plug-ins customers.

The Aperture support has just been done. We may need another 2wks to get the Lightroom support out.

Albert replied on July 09, 2009 18:54 to the question "Lightroom Version Cost" in Topaz Labs:

We will have Lightroom support in Fusion Express in a few weeks. It will be a free upgrade for all our plug-in customers.