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alex replied on May 08, 2009 16:04 to the question "cant log into facebook although my password is correct!!!" in Facebook:
Incorrect Email/Password Combination
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I know for sure my password is correct and it is a very strong password so I only have a little fear that my account has been hacked. I created another account so that I could search for my real profile and couldn’t find it. I did find my name without a picture and no friends, so I’m not sure its even mine. None of my friends have me on their friends list anymore. I have been playing Mafia Wars for quite a while and my Mafia wars profile name is still on my friends Mafia Wars list but the Facebook name associated with it is Facebook User. My Mafia Wars profile is at the same stats as before, no change. I could live without the Mafia Wars but want my Facebook account back.
I followed the instructions from the login error message. This is the response I got;
Please reply to this email to verify that you are the owner of the account that you referenced in your Facebook support inquiry. This security step must be completed before Facebook can respond to your inquiry. We apologize for any inconvenience.
I replied as they asked and received this response;
We were unable to find an account associated with the email address you submitted your question from. If you have a Facebook account that is associated with a different email address, please email us from that email address and copy and paste this email into the new email, so that we may confirm your account ownership for security purposes. Please include your name and date of birth (month/day/year).
If your issue has since been resolved, no further action is needed on your part.
If you're experiencing other issues with your Facebook account, please visit http://www.facebook.com/help.php
I did just as the email asked and added this letter but haven’t received a response.
Facebook,
My name is Alex and as a daily user of Facebook, I tried to login to my account but with no success. I know that my login and password combination were correct, however, it would not let me in. After talking to a friend of mine, she informed me that from time to time Facebook will disable or delete user accounts for different reasons but that before doing so you would get a warning as to why this would happen. I do not believe after reading your policy’s that I have violated any of them. I’m not sure if in fact you have deleted or disabled my account or if it is a glitch of some sort or possibly ill intentions by someone else such as a hacker. I do know after talking with my friend that I am no longer on her friends list and when she did a friend search for me by my name she came up empty handed.
I am appealing to you for your help in reactivating my account. I have very much enjoyed Facebook and all that it has to offer. I am especially grateful for it in helping me get in contact with so many people in my life that under any other circumstance I may very well not have ever spoken to again in my lifetime. It has certainly taken some time to do so and I would be heartbroken to think that I might have to start all over again or look for other ways to get in contact with them again. The Facebook platform is amazing and certainly the only way I know of that is so easy to use for contacting people you may know worldwide.
Thank you so much for your help with this matter.
Sincerely,
What now????
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