Alex Eckelberry's dashboard

kuremonsu replied on October 11, 2008 17:51 to the question "Vipre and Antivirus 2009" in Sunbelt Software:

I was able to remove it fully with Avast (free) Home Edition on the first try.

VIPRE did find it, but failed to remove it. When I ran a scan in safe mode, it returned 0 results, FYI.

Billy replied on October 09, 2008 14:27 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

Peter , I went into Windows firewall and reconfigured it to "allow" Vipre with no restrictions , I'm starting the updates again , will let you know how long it runs this time - do you think that could be the problem all along ?

Peterh replied on October 09, 2008 14:27 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

Could you please contact us at support@sunbeltsoftware.com and put your ticket number 246582 in the subject line, id like to send you some instructions on what to try next.

Billy replied on October 09, 2008 14:24 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

It doesn't "cut me off" ,I stay connected - do not have to reconnect after failure . I have downloaded and uploaded photos for a magazine I do photos for and they can last ( the down/uploads )for several hours with no problem.

Peterh replied on October 09, 2008 14:04 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

Your Internet provider could be cutting off the connection if you stay online to long. You might need to contact them to see what the limit is, or if there is a way for it not to disconnect you.

Billy replied on October 09, 2008 13:58 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

Hi Peter , I have dial up - we chatted day before yesterday and then I purchased the software. I then "removed" Panda from the system and installed "Vipre" - installation was no problem. I use earthlink as the provider , no firewalls that I know of except for the windows firewall .

Peterh replied on October 09, 2008 13:40 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

Do you have a firewall that could be blocking Vipre from updating correctly? Also what type of internet connection do you have?

Billy replied on October 09, 2008 13:38 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

Oh - and on the "vipre" icons at the bottom - the left one stays yellow and if you dbl klik it - it says that my definitions need to be updated - klik on update and you have the same problem.

Billy replied on October 09, 2008 13:36 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

The date and time clock is correct.The update window comes up -loads about 3 minutes and then stops with the message "out of date" , when I click ok , it "goes away" . The 1st time I tried to update (yesterday) it ran for 3 hours at least and then after it loaded all of the green dots - it told me that the update failed -once again "out of date" . Now it will just run between 3 and 10 minutes before I get the message.

Alex Eckelberry replied on October 09, 2008 13:28 to the question "WHY CAN'T I UPDATE ???" in Sunbelt Software:

Billy, also check your system clock (double click on the time in the lower-right corner of your screen) to make sure the date is correct.

Peterh replied on October 07, 2008 13:59 to the problem "Version 3.1 Scan Freezes" in Sunbelt Software:

Is the scan still freezing the on same location each time? Have you tried to turn off any other security software you have running then starting another scan?

Mike Williams replied on October 02, 2008 16:56 to the question "Automatic Updates Do Not Seem To Be Working In VIPRE" in Sunbelt Software:

Sorry about the delay in response. I didn't notice the post. You can download the latest version at the following link.
http://go.sunbeltsoftware.com/?linkid...

zetechman replied on September 29, 2008 05:00 to the problem "Version 3.1 Scan Freezes" in Sunbelt Software:

090925: Progress report - CS tech support asked for deep scan to be done in Safe mode - did this but scan still stalls.

donbrown replied on September 25, 2008 16:30 to the problem "Vipre scan stops at 120 minutes - Vista" in Sunbelt Software:

I have waited almost two weeks and not received a response. Not only does your product not work, I have to reboot my computer every morning after an automated scan. Throw me a bone and just tell me you are working on the problem, or need me to do something else. I can arrange a web conference if you want...

I need some help here!!

donbrown replied on September 23, 2008 13:17 to the problem "Vipre scan stops at 120 minutes - Vista" in Sunbelt Software:

Has there been any progress with this problem? I have to restart Vista every morning. This is not working out well....

DaveC replied on September 21, 2008 13:39 to the problem "Vipre 3.1.2315 slows computer to a crawl" in Sunbelt Software:

Sam B describes my issue exactly, and the fact that a) there is still no solution i.e. they check what they fixed between versions that wasn't broken and b) that there have been no company replies to this problem here shows how seriously they take this

SC in London replied on September 21, 2008 07:02 to the problem "Vipre 3.1.2315 slows computer to a crawl" in Sunbelt Software:

This problem has been going on for three weeks now, and I've had to do a system restore to get back to the old Vipre version (3.1.2243) + ignore all update alerts in order to avoid the Thunderbird slowdown. Vipre employees say on this blog that they are hoping for a fix in a new update..."sometime this month"...but I don't sense any great urgency to resolve the issue. Before the Thunderbird problem Vipre had been fine for me, but I'm a bit less happy now.

Sam B replied on September 20, 2008 23:07 to the problem "Vipre 3.1.2315 slows computer to a crawl" in Sunbelt Software:

Something has clearly happened with the 3.1.2315 release. I have a variety of folders on my Vista SP1 machine with very large files in them. Navigating using Windows Explorer into one of these folders slows my computer to a crawl or pauses everything for many seconds. The SBAM service pegs one or two of my CPUs and screen updates freeze. This is exactly the antivirus/antispyware problem that I purchased Vipre to avoid. Disabling Active Protection (of course?) eliminates the problem ... but what's the point of running AV/AS then? I hope that Sunbelt will move rapidly to undo the whatever damage they did to their engine. It kills me to have to seek another AV/AS vendor ... again.

zetechman replied on September 20, 2008 01:39 to the problem "Version 3.1 Scan Freezes" in Sunbelt Software:

Also upgraded from ver 2.5 using XP Pro SP2 - very robust setup. Custom scan hangs on C:\ drive \system32 folder, commonly 57 minutes into the scan. Does not hang when scanning other (non system) partitions. Uninstall / reinstall led to PC not booting at all and had to re-image using Acronis - a VERY reliable product BTW. Prompt reply from CS Tech Support - but no resolution yet.

hoggypotter replied on September 19, 2008 11:14 to the question "Automatic Updates Do Not Seem To Be Working In VIPRE" in Sunbelt Software:

Where do you get version 3.1.2315? I'm still running 3.1.2249.