Alison T's dashboard

Alison T replied on July 15, 2009 01:39 to the question "mixbook paper?" in Mixbook:

Hi Mixbooker! We are not using the Get Satisfaction service anymore, please email us at support@mixbook.com with any inquiries! Take care and thanks for messaging us!

Alison T replied on July 15, 2009 01:38 to the question "WRITING TEXT ON PHOTO" in Mixbook:

Hi Mixbooker! We are not using the Get Satisfaction service anymore, please email us at support@mixbook.com with any inquiries! Take care and thanks for messaging us!

Alison T posted an update in Mixbook on June 26, 2009 23:23:

Mixbook Customer Service Update

Dear Mixbookers,

Thank you for all your faithful questions and comments here on Get Satisfaction! As of 6/26/09, we are no longer using Get Satisfaction for any support issues and requests.
In order to bring you the best customer service possible, please email us at support@mixbook.com and check out our FAQ page for additional answers.
http://www.mixbook.com/help

Thanks so much for being part of our vibrant and growing community of Mixbookers!

Alison Tsang
Mixbook Community Manager
support@mixbook.com

Alison T replied on June 25, 2009 20:18 to the question "I want a new font...." in Mixbook:

Amanda, I've responded to this email directly at your email address. It is possible that the font tool bar is at the bottom of the page, thus cutting off the font listing.

Alison T replied on June 19, 2009 23:40 to the question "how do I remove red eye?" in Mixbook:

Kim, you can't remove red-eye in our software, you'll need to use an outside program to do it. Thanks for inquiring!

Alison T replied on June 09, 2009 20:42 to the question "Father's Day Coupon" in Mixbook:

Kim,

That coupon for Father's Day actually expired yesterday -- Monday, 6/8 was the last day of the promotion. Thanks for inquiring!

Alison T replied on June 08, 2009 19:37 to the question "can i print just one page of a book?" in Mixbook:

One page of a book cannot be printed -- the only way to print your book is by ordering it on the site. We do not have the ability to print out book pages at this time.

Alison T replied on June 08, 2009 19:36 to the question "What is a safe margin to insure text or pictures near the edge will print" in Mixbook:

Frank, are you referring to the edge of a page or the gutter of the book when you say "center?" Please email us at support@mixbook.com and we can even look into your book specifically for spacing guidelines. Thanks!

Alison T replied on June 08, 2009 19:35 to the question "Downloading/exporting a mixbook" in Mixbook:

Mixbook can only currently be shared online or ordered as a printed professional copy of the book. We cannot download or export books to file at this time. Please email us if you have any other questions by contacting us at support@mixbook.com! Thanks for asking!

Alison T replied on June 04, 2009 22:18 to the question "comments" in Mixbook:

Hi Heather, we currently don't have the ability to do this, but we'll definitely take this into account for a future feature. We'd love to have it. Thanks for your feedback!

Alison T replied on June 04, 2009 22:05 to the question "is there an api to get user's open projects?" in Mixbook:

Hi Oren, for all API related questions, please direct your emails to api@mixbook.com -- thanks!

Alison T replied on June 04, 2009 21:53 to the problem "Help with Adding Text" in Mixbook:

Brooke, just make sure you're not in fullscreen mode. Does this happen with every text box or only a few? Let me know a few more details so we can look into this. Email us at support@mixbook.com and we can work through these issues.

Also, please include which browser you are using to connect to Mixbook -- Internet Explorer, Firefox, or AOL.

Alison T replied on June 01, 2009 23:39 to the question "Is it too late?" in Mixbook:

Holly, your order was pushed through quickly due to the rush processing you requested. Thanks for emailing us though.

Alison T replied on June 01, 2009 01:10 to the question "Trouble Adding Photos.." in Mixbook:

Shannon, this may have occurred during a time when the connection between Facebook and Mixbook was slow, I have tested this and it is working -- if you are still experiencing issues, please email me at support@mixbook.com and I can look into it further! Thanks for messaging us!

Alison T replied on June 01, 2009 00:39 to the question "can i get a pdf copy of my book?" in Mixbook:

Kay,

I'm sorry, we do not have the ability to import your book files into a pdf for you. Thanks for inquiring!

Alison T replied on May 29, 2009 23:40 to the question "missing photos?" in Mixbook:

Holly,

The photos that it is referring to could be either off the page or behind other photos. If you do not see those photos in the previewer, you should have no problems in printing. I hope this helps!

Alison T replied on May 29, 2009 06:13 to the question "Will the area between two pages print the way it appears online" in Mixbook:

Frank, the book will not print that way, that is the shadow effect that we put on the book preview to give it the appearance of a real book. Thanks for asking!

Alison T replied on May 28, 2009 23:57 to the question "Format all text so it looks the same" in Mixbook:

Christine,

Your text styling should save and apply to all other text boxes on that page, but at this time the styling does not save to other pages. We'll definitely take this feedback for future features on Mixbook.com though, thanks!

We are sorry for the inconvenience of having to reset the text each time. Email us at support@mixbook.com if you need anything else!

Alison T replied on May 28, 2009 07:12 to the question "How do I make my photo wrap around the cover" in Mixbook:

Charlie,

You can email us at support@mixbook.com as well, in terms of your question, the cover does wrap around entirely, but we cannot select a photo to go on the spine at this time. You can try to upload your photo as a background, and then select the photo as a background when you have the spine selected, but there is not way to place the photo there at this time. But we would definitely like this type of feature, thanks for the feedback and idea!

Alison T replied on May 27, 2009 22:54 to the question "Lost content on cover page of mixbook" in Mixbook:

Cynthia,

Please email us at support@mixbook.com with your book link and we can look into this. I'm sorry that this occurred, we will do our best to fix this issue!