Allan Linga's dashboard

Allan Linga set one of Allan Linga's replies as an official response to "How to attach JIRA issue within JIRA to an "Account" in SalesForce" in CustomWare

Allan Linga replied on August 09, 2009 23:25 to the question "How to attach JIRA issue within JIRA to an "Account" in SalesForce" in CustomWare:

Hi Tobias,

You need to have Salesforce.com Account custom field configured and associated with your issue project and available in the issue edit screen. This field should be mapped to the SFDC Account.

To link your JIRA issue to SFDC account, edit the issue and use the lookup icon next to the Salesforce.com Account custom field. A popup window will be displayed and you can search the account you want. Then select the account from the result of the seach and save your issue. Assuming that you have configured the related JIRA issue S-Control in SFDC and added in the Account page layout, then your issue should be displayed in the Account page.

Regards,
Allan

Allan Linga set one of Allan Linga's replies as an official response to "Group Issues by Salesforce.com Account Field" in CustomWare

Allan Linga replied on July 29, 2009 03:56 to the question "Group Issues by Salesforce.com Account Field" in CustomWare:

Hi Simon,

Our plugin does not currently support this feature. We can certainly add this feature in future release. But if you want it sooner you can contact us at info@customware.net and we can discuss options with you.

Regards,
Allan

A comment on the problem "Unable to add login information for Confluence Plugin." in CustomWare:

Hi Tyler,

I'm glad that your problem was sorted. You can also email info@customware.net if you any other enquiries.

Regards,
Allan – Allan Linga, on July 28, 2009 04:56

Allan Linga set one of Allan Linga's replies as an official response to "Unable to add login information for Confluence Plugin." in CustomWare

Allan Linga marked one of Tyler Gilbreath's replies in CustomWare as useful. Tyler Gilbreath replied to the problem "Unable to add login information for Confluence Plugin.".

Allan Linga set one of Allan Linga's replies as an official response to "Case comment notifications" in CustomWare

Allan Linga set one of Ellen Feaheny's replies as an official response to "Does Customware Jira <> Salesforce plug-in support Attachments sync?" in CustomWare

Allan Linga set one of Charles Pham's replies as an official response to "Salesforce/Confluence" in CustomWare

Allan Linga marked one of Charles Pham's replies in CustomWare as useful. Charles Pham replied to the question "Salesforce/Confluence".

Allan Linga set one of Allan Linga's replies as an official response to "Error message in Jira Salesforce.com Case Numer (in Red) is uneditable" in CustomWare

Allan Linga replied on July 20, 2009 04:45 to the question "Error message in Jira Salesforce.com Case Numer (in Red) is uneditable" in CustomWare:

The issue regarding special characters not supported during Case Search in JIRA has been resolved in Salesforce.com Plugin for JIRA version 3.0.2.

Here is the related JIRA issue.

Allan Linga replied on July 14, 2009 21:50 to the question "JIRA onprivate or public network for plugin to work?" in CustomWare:

Your JIRA instance must be able to connect to the internet. Salesforce.com JIRA plugin must be able to access your Salesforce.com account and vice-versa. You can check JIRA to Salesforce.com connectivity by using the 'Test Connection' button in the plugin configuration page in JIRA.

Allan Linga replied on June 11, 2009 00:27 to the question "Case comment notifications" in CustomWare:

Hi Leah,

At this point I cannot give a specific timeline for this feature as our focus at the moment is addressing any issues raised for v3.0.x. However I've put the issue as part of v3.1 and you can watch it here

http://developer.atlassian.com/jira/b...

REgards,
Allan

Allan Linga replied on June 09, 2009 22:52 to the question "Case comment notifications" in CustomWare:

Hi Leah,

Thank you very much for the information. I will definitely add this feature in the roadmap for future release.

Allan Linga asked a question in CustomWare on June 09, 2009 22:21:

Could not connect to Salesforce.com after upgrading to JIRA plugin v3.0+

This is usually caused by the wrong Server URL in the JIRA configuration screen for Salesforce. The plugin version 3.0 and above uses version 14.0 of the Salesforce WSDL and this needs to be reflected in the URL. Please see the first chapter in the installation guide (“Installing the plugin”) for details. Several clients have had this same error when they upgraded their plugin but not the URL.

A comment on the question "Error message in Jira Salesforce.com Case Numer (in Red) is uneditable" in CustomWare:

Hi Matt,

We have replicated the issue for double quotes on SF Case subject line. The single quotes works in the current version. We will fix the bug on double quotes in the next release. – Allan Linga, on June 04, 2009 03:40

Allan Linga replied to "Unable to add login information for Confluence Plugin.", but it was removed. see the change log

Allan Linga replied on June 02, 2009 00:50 to the question "Error message in Jira Salesforce.com Case Numer (in Red) is uneditable" in CustomWare:

Hi Matt,

Can you please check your Salesforce.com to JIRA Mapping Configuration and see if you have mapped Case Number to the custom field of type Salesforce.com Case or Salesforce.com Case (with Case Number). If it is mapped, please delete these mappings. These custom fields are supposed to be handled internally as they need to store the Case ID and not the Case Number.

Now try creating a case in Salesforce and save it to JIRA and let us know if this solves your problem.

Unfortunately you will have to delete the previous JIRA issues that has the error and try saving the cases to JIRA again via Salesforce.com.

Regards,
Allan