allconsoffun's dashboard

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

mdy and Eric B :
It's definitely Duplicate Accounts aka Username1.
The inside_a_box1 account was first updated 13Nov2008 11:51 GMT; last updated 20Nov2008 14:02 GMT [ca. 5 h ago].
So once that's cured as per standard instructions, there's a good chance texting should work again, as allconsoffun describes. – Eridanus, on November 20, 2008 19:00

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Eric, since you receive a response to HELP, could you kindly try setting up your phone again, but make sure to specify it in the format that Twitter expects?

Twitter expects numbers to be in the format countrycode areacode phonenumber (with no leading zeroes or spaces).

For example: +12125551122, where
+1 is the US country code
212 is the area code
5551122 is the phone number

If you've entered the number incorrectly in http://twitter.com/devices and tried to verify your phone, Twitter will not realize that you're an existing user. It will ask you for your name and create a new account for you.

If this is what happened to you, please see this reply from a Twitter rep -- it explains why this happens and what can be done to fix it. – mdy, on November 20, 2008 16:15

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Eric, i am w/ usc also. i started having issues about 11/5 too. i went ahead and removed my phone from my twitter acct, then readded it. it's working fine for me now. hope yours get fixed soon too! cheers, connie aka allconsoffun – allconsoffun, on November 20, 2008 16:05

stkulp replied on November 20, 2008 15:27 to the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

username: stkulp
Country:USA
Carrier: Sprint
SMS Previously working? Yes
Phone successfully verified now? No
Any response to ON vis SMS? No
Tweets from SMS posted to Web?No
Tweets sent by SMS show up late? No
Last successful tweet from SMS was Nov. 19
Still recevint tweets via SMS? NO
Comments/observation: Called sprint and they said I am not blocked from shortcodes. Stopped working last night. have tried deleting and resyncing with cell phone, but get the 2115 error when I send the confirmation code. Checked for duplicate and it says - Snap. We can't find your device

Eric B replied on November 20, 2008 14:06 to the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Username: inside_a_box
Country: USA
Carrier: US Cellular
SMS Previously working? Yes
Phone successfully verified now? Yes
Any response to ON via SMS? Yes
Tweets from SMS posted to Web? No
Tweets sent by SMS show up late? No
Last successful tweet from SMS was Nov 5th
Still receiving tweets via SMS? Not sure
Comments/observations: I get a response from twitter when I send "help" so it seems they are getting sent to Twitter, the site just isn't updating I guess...

Emee replied on November 18, 2008 02:26 to the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

From the Twitter Status blog

Update on SMS delivery problems

We uncovered and fixed a major problem with the SMS service that resulted in a large number of messages being dropped. This problem affected users from all carriers.

There may still be problems that remain. We know there’s additional things that we need to do to make the system more reliable. However, fixing this problem should result in a significant improvement in message deliverability.

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Yes, it seems to be working now! Thank you for everything! – Liona, on November 17, 2008 19:22

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Hi Liona. Oh, does this mean you were able to get into the duplicate account? Unfortunately, user deletion is currently disabled according to the Twitter Status blog.

Until they turn user deletion back on again, I suggest you set the account to private at http://twitter.com/account/settings so your tweets aren't visible. Oh and please remove your cellphone from the http://twitter.com/devices page of the duplicate account so you can add it to your real account. – mdy, on November 17, 2008 12:52

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

The texts I was trying to send are on the duplicate account. But twitter won't let me delete it? – Liona, on November 17, 2008 02:43

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Yes, it works now, but I have no idea how it happened. I tried a lot of things all at once, so I'm unsure what the actual cause was. I'm happy either way! – Sonnen, on November 17, 2008 02:22

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Liona, that confirms that you have the Duplicate Account problem. Please see this related thread for the solution and the explanation for why the problem occurs. – mdy, on November 17, 2008 01:36

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

I typed in the code it sent to my phone, and got sent back to my home page where it said 'You're already logged on so you can't create a new account' (or something to that extent) when I signed off, it took me to the create an account page. – Liona, on November 17, 2008 01:23

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

One last possibility just occurred to me: Sprint is known for blocking shortcodes even when their customers haven't asked them to. Is it possible that shortcodes in general or 40404 in particular has been blocked for your account?

This reply in another thread has a link that you can use to get to Sprint's technical support via chat. – mdy, on November 16, 2008 15:51

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Nothing appended. This started happening several months ago now. About the twitter stopped sending SMS to overseas numbers. At about that point, I lost all SMS activity. Not sure if it was linked, but timing was very similar. – craiglindner, on November 16, 2008 15:42

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Nothing appended. This started happening several months ago now. About the twitter stopped sending SMS to overseas numbers. At about that point, I lost all SMS activity. Not sure if it was linked, but timing was very similar. – craiglindner, on November 16, 2008 15:42

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Hi craig. If you're not able to find an account using the account complete form, I think it's safe to assume no other account is using your phone number.

I wonder... does your phone auto-append a signature to your outgoing sms? A verizon user in another thread realized that his sms signature line was messing up the verification code. After he removed the signature line, he was able to verify his phone. Could that be the case for you also? – mdy, on November 16, 2008 15:17

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

mdy
Just deleted and re-added my phone with no luck. Still can't verify. If think the craiglindner1 is an issue, go ahead and delete it. I can't. I don't think that's the issue, since this problem predates the account by over 1 month. – craiglindner, on November 16, 2008 13:55

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Hi craig. Would you mind terribly trying to verify your phone again now?

I know you've tried before, but I figure it's worth another try because there are two other people in this thread who are also on Sprint who reported having trouble with sms.

Both of them ( sonnenblumen and tragicfreedom) have since been able to verify their phones and get sms working again.

Sonnenblumen reported her problem 12 hours ago, and it looks like sms began working again for her 11 hours ago. – mdy, on November 16, 2008 13:30

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Also, When I enter my phone number in the complete account link, it doesn't find anything. I'm pretty certain my phone number is not linked to any account in twitter right now. – craiglindner, on November 16, 2008 13:24

A comment on the problem "US Cellular customers cannot verify phones or post tweets via sms (Nov 2008)" in Twitter:

Eridanus
This problem existed BEFORE the craiglindner1 account was created. I created that to see if it was an account problem. Same thing there. Not able to verify a device. None of my tweets are going to that account at all. I also can't delete the account. I keep getting an error. Still need some help! – craiglindner, on November 16, 2008 13:07