Allen at ngmoco's dashboard

Allen at ngmoco set one of Allen at ngmoco's replies as an official response to "Eliminate, promotional free energy cells not appearing in game" in ngmoco

Allen at ngmoco replied on November 20, 2009 07:31 to the problem "Eliminate, promotional free energy cells not appearing in game" in ngmoco:

Hi everyone. Please try logging out of Plus+ from within eliminate, exiting the app, relaunching and logging back in.

We have though, had reports of users receiving their promotions up to 24 hours later.

We do realize there is an issue and would help us out extremely if you emailed support@ngmoco.com with your Plus+ gamername, device, OS version, region (where you live) and time of day when you attempted this after waiting.

Thanks for your reports and looking forward to help you out if the above does not resolve your issues.

Allen

Allen at ngmoco set one of Allen at ngmoco's replies as an official response to "No Power Cells Received for Touch Pets Promotion!" in ngmoco

Allen at ngmoco replied on November 19, 2009 23:32 to the question "No Power Cells Received for Touch Pets Promotion!" in ngmoco:

Hi everyone. Please try logging out of Plus+ from within eliminate, exiting the app, relaunching and logging back in.

We have though, had reports of users receiving their promotions up to 24 hours later.

We do realize there is an issue and would help us out extremely if you emailed support@ngmoco.com with your Plus+ gamername, device, OS version, region (where you live) and time of day when you attempted this after waiting.

Thanks for your reports and looking forward to help you out if the above does not resolve your issues.

Allen

Allen at ngmoco replied on November 18, 2009 04:50 to the question "getting blocked by the firewall" in ngmoco:

hi pow

Incoming TCP port 5222
Incoming UDP 10200-10800

Allen at ngmoco replied on November 17, 2009 17:52 to the idea "Spliting this website into game specific forums" in ngmoco:

I think I know what you mean.

So, if you click the link above and then click Eliminate, you will see all topics under all categories there for that game.. I don't see a way to limit it to a specific topic category like questions though.

If this is something specific you'd like to see, I'd encourage you to contact getsat themselves about it. We'll do the same on our side.

Allen at ngmoco replied on November 17, 2009 17:46 to the problem "Cheaters! Are everywhere!" in ngmoco:

The berserker shield only does about 100 damage to a user.

If a player has their health overcharged (up to 175) from the health pickup, they won't die when hit with the berserker shield.

Allen at ngmoco replied on November 16, 2009 23:54 to the problem "Eliminate: Charge time upped?" in ngmoco:

Hey Dry,

Yea, that was our bad. The pop up was only suppose to show once, but it was bugged. We didn't mean it to come up so many times.

That's why for these last couple of changes, we've just been broadcasting on channels external to the game.

Allen at ngmoco replied on November 16, 2009 20:41 to the problem "Eliminate: Charge time upped?" in ngmoco:

Yes, our employees were working too hard, so we have upped the recharge timer.

The 60 minute timer was "indefinite".

As for your credits, did you log into plus+ with Rolando 2 and create a pet in EPW?

I believe the offers expired sunday. Stay tuned for more promotions!

Allen at ngmoco replied on November 16, 2009 18:49 to the idea "Spliting this website into game specific forums" in ngmoco:

Hi Vlad,

getsat is already organized into specific products, though it is up to the users to make sure they are properly categorized to begin with.

We moderators can adjust afterward, and we do make a conscious effort to do so.

http://getsatisfaction.com/ngmoco/pro...

Allen at ngmoco replied on November 15, 2009 05:52 to the problem "Ngmoco, your greed will ruin you." in ngmoco:

Hi Mucha,

Thanks for your feedback. I'd just like to point out that our new play model has provided a deeper level support and commitment than previously possible.

Having the highest post count thread on Touch Arcade should attest to that: http://forums.toucharcade.com/showthr...

We've been able to more deeply engage with our users, get their feedback and implement fixes and changes based on what they want.

In actuality, many many users are enjoying the game experience we're providing to them at no cost. They're getting a full version of the game and being able to decide if they want to engage more deeply. We're being completely open and available to our consumers and are getting way more feedback than is possible if we were to have charged for the game up front without allowing users to experience it first.

Again, thank you for your feedback and we look forward to hearing more specifics. We want you to enjoy our games and are continually moving toward it.

Allen

Allen at ngmoco replied on November 15, 2009 05:36 to the problem "Rocket launcher ammo rack glitch?" in ngmoco:

Hi Ford,

Please read the description again. Increased only happen when upgrade level hits 4, 7 and 10 ranks.

Allen

Allen at ngmoco replied on November 14, 2009 03:05 to the problem "Ammo upgrades wont work" in ngmoco:

Hi Smash,

Please read the descriptions again. You will only get another shot at certain upgrade levels. For rocket launcher, I believe it's at level 4, you will have 3 shots, level 7, 4 shots, and level 10, 5 shots.

Allen at ngmoco replied on November 13, 2009 22:57 to the question "Data sent each game?" in ngmoco:

Hi Russel,

For normal gameplay, it is about 20 kilobits per second send, 20 kilobits per second recieve. Of course, these are complete ballpark estimates and we can't make any guarantees about that.

When first launching the game, data transfer will likely be higher while it downloads updates information from the server. Unfortunately, we don't have a good estimate on this for you.

Again, this info is not exact, so we can't official ensure any data usage on plans that aren't unlimited.

Allen at ngmoco replied on November 13, 2009 22:20 to the problem "Suddenly Eliminate started crashing on startup every time." in ngmoco:

No, deleting and reinstalling will not lose any of your progress as long as you sign into the same Plus+ account.

Can you please give it a try, Brian? I believe it should fix your issue, but if not, let us know.

Allen

Allen at ngmoco replied on November 13, 2009 17:32 to the problem "Cannot connect to Eliminate Pro's Server, aka SUCKS!!" in ngmoco:

Thanks Klub,

Just to confirm your statement, we have discovered that colon (":") and semicolin (";"), which is allowed by plus+ is not allowed by Eliminate.

We are modifying Plus+ to no longer accept those when creating new accounts.

Allen at ngmoco replied on November 12, 2009 17:59 to the question "Upgrading Armor" in ngmoco:

Targeting helps you aim your weapons better, and results in all your weapons doing more damage.

Cloaking is available on some armors and allows you to be persistently transparent. It won't be as powerful as the cloaking pick up, but could be the difference between another player spotting you or someone else first.

Allen at ngmoco replied on November 12, 2009 17:49 to the problem "Glitch in "Flood" Level" in ngmoco:

Hi Will,

Thanks for your feedback. We are aware of this display error and it's on our list of things to address.

Allen at ngmoco replied on November 12, 2009 08:33 to the question "VAPORIZER IS A TERRIBLE GUN" in ngmoco:

Hi Kevin,

A lot of the players in the top 50 global rankings use the vaporizer as their primary weapon.

Keep in mind that it's true potential won't be realized until it's upgraded.

Allen at ngmoco replied on November 11, 2009 22:00 to the problem "The vaporizer has a glitch." in ngmoco:

Hi Phil,

Sorry you're having this issue, I'll push this through the proper people and see about addressing it.

Thanks for your patience,

Allen