Allen at ngmoco's dashboard

Allen at ngmoco replied on November 11, 2009 03:59 to the idea "Official Forum" in ngmoco:

Hi Kieran,

please email management@arsenalmegacorp.com

Our superiors would like to speak to you.

=)

Allen at ngmoco replied on November 10, 2009 18:35 to the problem ""Value not found" and Sandbox Account" in ngmoco:

Davy, see Mary Jane's answer above. We have a bug right now where devices set in unsupported languages are not pulling text properly. If you switch to english, it should come up properly.

Allen at ngmoco set one of Allen at ngmoco's replies as an official response to "This game sux" in ngmoco

Allen at ngmoco replied on November 09, 2009 18:20 to the question "This game sux" in ngmoco:

Hi Andi,

After some digging with your username, we've found an error with having either the ":" or ")" character in your username for logging into the HQ.

We'll work on a fix for this, but if you'd like to start playing immediately, please create an account without those characters.

If you'd like to keep your email address while recreating the account to not have those characters, we can delete your account so you can start over. Please email us at support@plusplus.com and link this thread as a reference (you'll have to email us from the same email account the username tied to, so that we can verify).

Sorry for the inconvenience!

Allen

Allen at ngmoco replied on November 09, 2009 18:01 to the question "In Eliminate why is my level of hability passed without reason from 4,300 to 3500?" in ngmoco:

Hey K,

Please read the Where to Find section for up to date changes.

-You now lose skill for dropping out of matches.

-We increased the amount of skill lost for losing matches.

Allen at ngmoco replied on November 09, 2009 17:55 to the question "Problem With Username." in ngmoco:

Hi Shane,

There's a couple issues it could be

-Username you are choosing is too long

-Username you are choosing has characters we don't accept

-Part of the username is hitting our profanity filter

-Lastly, you are connecting on a router that has a built in firewall or adblocker feature that our plus servers can't get passed.

If you email support@plusplus.com with the username you're trying to obtain, we can help you with the first three bullets above.

Allen at ngmoco replied on November 09, 2009 06:06 to the problem "Plus+ network doesn't pair you with similarly leveled people!" in ngmoco:

You are paired based on skill level, not rank.

Most likely, the matchmaking system saw you winning games and paired you with more challenging opponents.

Allen at ngmoco replied on November 09, 2009 06:04 to the problem "Did not get the free powercells from epic pet wars!" in ngmoco:

Potentially, only new users for EPW would get the eliminate power cells credited.

Also, did you download the Epic Pet Wars Unlock Hal app?

You may also have to follow the link from special offers.

Allen at ngmoco replied on November 09, 2009 05:59 to the question "This game sux" in ngmoco:

What is your plus id?

Have you tried creating another Plus username just to see if that works?

Where are you located in the world?

Do you happen to have access to another iDevice that has been able to properly connect to HQ in eliminate? A friend perhaps?

Allen at ngmoco replied on November 08, 2009 06:41 to the question "This game sux" in ngmoco:

What error are you receiving?

Are you saying that your significant other can log in with your device, but you can't? Can you log in on their device?

If you have already signed up for an account, than your Plus+ name has already passed our profanity filters.

Allen at ngmoco replied on November 07, 2009 22:01 to the problem "Buy gear bug" in ngmoco:

Can you give me your Plus+ id? If you feel safer emailing, please send to support@ngmoco.com and link this getsat post so i know it's you.

Thanks!

Allen at ngmoco replied on November 06, 2009 22:56 to the problem "Buy gear bug" in ngmoco:

hi robin,

Please try exiting the app and re-launching. That should fix the problem.

If not, let us know and we'll see how we can help you out.

Allen

Allen at ngmoco set one of Allen at ngmoco's replies as an official response to ""Value not found" and Sandbox Account" in ngmoco

Allen at ngmoco replied on November 06, 2009 18:33 to the problem ""Value not found" and Sandbox Account" in ngmoco:

As was already stated, the temporary solution to fixing this issue is to set the device's language to English. You can do this in the Settings section of your device.

Allen at ngmoco marked one of Mary Jane Irwin's replies in ngmoco as useful. Mary Jane Irwin replied to the problem ""Value not found" and Sandbox Account".

Allen at ngmoco replied on November 05, 2009 18:37 to the question "When playing Eliminate with no energy, does your kills still count toward awards?" in ngmoco:

Yes

For more information on gameplay and a few helpful tips, hit the Where To Find (WTF) button within eliminate.

Allen at ngmoco replied on November 05, 2009 18:23 to the question "How much memory should eliminate take up on iPhone?" in ngmoco:

You can see how big an app is by right clicking and "get info" on the app itself in the Applications tab in iTunes. The app is only about 60 megs.

Please contact apple for additional support regarding this issue, as it could simply be a calculation error in iTunes.

Allen at ngmoco replied on November 05, 2009 01:17 to the problem "Problem buying energy cells (not appsync) or maybe a bug? :P" in ngmoco:

Hi there,

Close out the app and go back to the iTunes page without pressing any of the purchase buttons.

Eliminate should query the apple servers and confirm any purchases automatically. It will then credit your account.

Might have to give it a few minutes and a few tries, as the in-app purchases might be taking some time to process the request.

Let me know if this doesn't help!

Allen at ngmoco replied on November 04, 2009 19:44 to the problem "Eliminate items and upgrades all named "no value"" in ngmoco:

Hi Moloch,

We have a bug in the game where only certain device languages are displaying properly. If you set your device to English, this won't happen.

Please use this temporary solution, as we're addressing the problem as soon as we can.

Allen at ngmoco replied on November 04, 2009 05:56 to the problem "Eliminate Armour Descriptions Are Self-Contradictory" in ngmoco:

Hi Will,

Thanks for bringing this to our attention. The in-game ones are correct. The website was published before everything was finalized in game. We'll take a pass at matching things up.

Allen