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Mike Koss replied on May 21, 2008 15:28 to the problem "Vista plus new installer still won't install update" in RescueTime:

I tested the all-new updater on a Vista Home - works like a champ. Thanks, Joe, for the updated updater!

pandammonium replied on May 21, 2008 12:27 to the problem "Vista plus new installer still won't install update" in RescueTime:

I uninstalled and reinstalled, as I said I would above. No problems there.

RT just informed me that there was an update - presumably that's the one mentioned by Joe - so I installed it, and there were no problems.

I think there should be more care taken in the future when making such sensitive changes.

akintayo started following the problem "Vista plus new installer still won't install update" in RescueTime.

Joe replied on May 13, 2008 15:51 to the problem "Vista plus new installer still won't install update" in RescueTime:

During this last update we were in sort of a "transition" period between moving off of the old updater (AutoUpdate+) and getting the new custom updater installed. My hope is that updates from now on are a lot more Vista friendly.

I'd love to get some assistance in testing Vista updates from a couple of people who have had problems in the past.

I've got an update ready for testing now, so if you are interested in giving me feedback on how it works for Vista, send me an email to team@rescuetime.com

Thank you!

Mike Koss replied on May 13, 2008 05:23 to the problem "Vista plus new installer still won't install update" in RescueTime:

I had this problem to. I followed Joe's instructions to quit RT, and then reinstall manually and it works. But it's really annoying that the auto-updater is not working properly.

Mike Koss started following the problem "Vista plus new installer still won't install update" in RescueTime.

pandammonium replied on May 12, 2008 14:29 to the problem "Vista plus new installer still won't install update" in RescueTime:

I have this problem as well, using Vista Home Premium.

I'll try reinstalling.

pandammonium started following the problem "Vista plus new installer still won't install update" in RescueTime.

alohagirl replied on March 24, 2008 22:44 to the problem "Vista plus new installer still won't install update" in RescueTime:

Got your email re: what version of Vista I'm using. It's Vista Home Basic. I use PC Tools Firewall but can "allow" RescueTime so don't think that was the issue.

Kathleen

Joe replied on March 24, 2008 21:18 to the problem "Vista plus new installer still won't install update" in RescueTime:

Thank you for the feedback on what ended up working for you. Could you let me know which version of Vista you are running?

I'm trying to track down Vista issues and I'm beginning to wonder if there isn't some differences between Vista Business (which is what our test system is running) and other Vista versions.

Thank you!

alohagirl replied on March 24, 2008 18:52 to the problem "Vista plus new installer still won't install update" in RescueTime:

Hi Joe,

I had already tried that. But did again to no avail. Even time I turn on the computer Rescue time shows updates available, with the advice for Vista users to do the install driver (which I did, after quitting RescueTime). I keep getting the same error message.

I just did a complete uninstall and then went to the website and reinstalled. Powered down, restarted and so far so good. No error messages and it looks like it's tracking again.

If you have any other suggestions let me know. Thanks!

Kathleen

Joe replied on March 22, 2008 18:32 to the problem "Vista plus new installer still won't install update" in RescueTime:

Ok, try these steps:

1. Quit RescueTime (if it is running)
2. In your web browser go to http://www.RescueTime.com/installers/...
3. When the dialog asks you to Run, Save, or Cancel - Select Run
4. You will see a couple of warning dialogs asking you to make sure you want to do this, select Allow
5. The installer should then run and install RescueTime 1.0.2 on your computer, hopefully without any errors.

I think the problem was that the Installer and the Updater were conflicting with each other when you tried the first time. This should resolve that issue.

Let me know if that works or doesn't!

Thank you

Joe replied on March 22, 2008 18:25 to the problem "Vista plus new installer still won't install update" in RescueTime:

I'm looking into it now. I'll let you know what I find out.

Thanks!

alohagirl reported a problem in RescueTime on March 22, 2008 18:18:

Vista plus new installer still won't install update

I'm running Vista and can't get the latest installation to finish. I ran the RescueTimeInstaller.exe first per the latest instructions for Vista users. At the final stage of the installation, before clicking "Finish", if I exit the program the installation dialog disappears. If I don't exit and I click "Finish" the installation fails and it doesn't identify the error. Just says "Check log for details". (I am a newcomer so have yet to find where the log is.)
What is the fix for ths?