Amanda Erickson's dashboard

Amanda Erickson replied on November 17, 2009 00:52 to the problem "My on/off button doesn't seem to be doing anything. The Zivio stays on with no way to shut it off." in Joby:

Hi Bruce,

I believe we have communicated offline and will be happy to send a replacement out to you.

Thank you,

Amanda

Amanda Erickson replied on October 29, 2009 18:28 to the problem "Pesky Multi-Mode operation issue for BlackBerry & iPhone" in Joby:

Hi,

With the iPhone, the order in which you pair and enter multi-point determines whether you can answer through the Zivio or not.

To ensure the ability to answer your iPhone with your Zivio, pair the Zivio with your Blackberry. Next, enter multi-point and then pair with your iPhone.

For good measure, I would also have you reset everything for a fresh start.

To reset your Zivio, press the power button and volume + button down until you hear a "beep beep" emitted from your Zivio. This resets the Zivio completely and puts it into pairing mode. Also, make sure your Zivio has been deleted from your phones' pairing lists.

Next repair your Zivio to your phone as normal. You will need to enter the passcode "0000" again since it is basically recognizing the Zivio for the first time.

Please let me know if you have any more questions.

Thanks!

Amanda

Joby, Inc.

Amanda Erickson replied on October 29, 2009 16:32 to the question "cancel order" in Joby:

Hi Jongmin,

No problem! Your order has been canceled.

Thank you,

Amanda

Amanda Erickson replied on October 28, 2009 20:02 to the question "Zivio died suddenly. Light only appears red when plugged in, never turns green." in Joby:

Hi Bil,

Unfortunately, your previous emails have not gone through to us. I have emailed you offsite from a different email.

Thank you,

Amanda

Amanda Erickson marked one of Jin Min's replies in Joby as useful. Jin Min replied to the problem "Sound problem".

Amanda Erickson replied on October 14, 2009 23:35 to the question "Zivio died suddenly. Light only appears red when plugged in, never turns green." in Joby:

Hi Bil,

I'm sorry to hear that your Zivio will no longer turn on. We never received an email, even in the Spam folder, but thank you for contacting us.

Please email us your receipt at support@myzivio.com. Please also include the color and serial number of the Zivio along with your mailing address. We will then be happy to send a replacement out to you right away.

Thank you,

Amanda

Customer Service
Joby, Inc.

Amanda Erickson replied on October 13, 2009 21:08 to the problem "Sound problem" in Joby:

Hi Jin,

I'm sorry to hear that the Zivio is giving you odd feeedback! Please email us your receipt at support@myzivio.com. Please also include the color and serial number of the Zivio along with your mailing address. We will then be happy to send a replacement out to you right away.

Thank you,

Amanda

Customer Service
Joby, Inc.

Amanda Erickson replied on October 06, 2009 23:47 to the problem "Hello. I am on my second zivio boom, I LOVE it; but both died within weeks. The microphone volume got VERY week, so no mone could hear me. With the 2nd Zivio, I was MOST careful with the boom - but oh well, it died HELP. I want my ZIVIO Frogmanjim@yahoo.com" in Joby:

I'm so sorry to hear that your second Zivio has stopped working! Please email us your receipt at support@myzivio.com. Please also include the color and serial number of the Zivio along with your mailing address. We will then be happy to send a replacement out to you right away.

Thank you,

Amanda

Customer Service
Joby, Inc.

Amanda Erickson replied on September 18, 2009 20:13 to the question "In-Ear Audio Disappointing - Hollow and Low Fidelity: Is this normal?" in Joby:

Hi Brad,

Thanks for your post. I have responded to your offsite email.

Regards,

Amanda
Joby, Inc.

Amanda Erickson replied on September 17, 2009 21:50 to the question "Jawbone 1 working better then this..." in Joby:

Hi Michael,

I have just emailed you offsite.

Thank you,

Amanda
Joby, Inc.

Amanda Erickson replied on August 26, 2009 22:28 to the problem "Zivio Bluetooth Headset" in Joby:

Hi Nicholas,

I'm sorry to hear your Zivio is not charging anymore. Where did you purchase your Zivio? Please email support@myzivio.com with your serial number, color, and mailing address. We will then be happy to send you a replacement.

Regards,

Amanda
Joby, Inc.

Amanda Erickson replied on August 26, 2009 22:27 to the question "Emercency problem with headset. No sound. Unusable." in Joby:

Hi Karen,

I'm sorry to hear the mic on your Zivio is no longer working! Where/when did you purchase your Zivio? Please email support@myzivio.com with your serial number, color, and mailing address. We will then be happy to send you a replacement.

Regards,

Amanda
Joby, Inc.

Amanda Erickson replied on August 26, 2009 22:25 to the question "Jawbone 1 working better then this..." in Joby:

Hi MAA,

I'm sorry to hear your Zivio is not working optimally. Where did you purchase your Zivio? Please email support@myzivio.com with your serial number and mailing address. We will then be happy to send you a replacement.

Regards,

Amanda
Joby, Inc.

Amanda Erickson replied on August 19, 2009 22:37 to the problem "Tapping power button (battery level) gives call command to the phone like if I double tap Zivio button." in Joby:

Hi Christian,

It sounds like the firmware may need a reboot. Have you tried the rest below:

Press the power button and volume + button down until you hear a "beep beep" emitted from your Zivio. This resets the Zivio completely and puts it into pairing mode. Also, make sure your Zivio has been deleted from both of your phones' pairing list.

Next repair your Zivio to your phone as normal. You will need to enter the passcode "0000" again since it is basically recognizing the Zivio for the first time again.

If this has still not fixed the problem, please email us at info@joby.com and we will look into sending a replacement to you.

Thank you,

Amanda

Amanda Erickson replied on August 19, 2009 22:32 to the question "Palm Pre weak bluetooth with zivio boom?" in Joby:

Hi Valdraz,

The RF (radio frequency) may vary from phone to phone, but If you could test out the Zivio on another model of phone or two, that would great. If you find that the Zivio does not work well with any model of phone, please email us at info@joby.com with the serial number and your mailing address and we will take care of it for you.

Thank you,
Amanda

Amanda Erickson replied on July 14, 2009 22:14 to the problem "Callers report that they hear am echo of their voice/" in Joby:

I'm sorry that you've had problems with your Zivio. Since your Zivio is still under warranty we'd be happy to replace it for you.

If you would kindly email us at support@myzivio.com with your name, mailing address, Zivio serial number, and order number (if you have it), we can start the exchange process and get you a new Zivio as quickly as possible.

I'm sorry for the inconvenience!

Amanda Erickson replied on July 10, 2009 22:07 to the question "Compatibility with Sprint Touch Pro?" in Joby:

Hi Haus,

Since you are using the Zivio with a new phone, it sounds like to you may need to reset it.

To troubleshoot the disconnect issue, I would recommend three things: turn your phone on and off, reset your Zivio, and re-pair your Zivio.

To reset your Zivio, press the power button and volume + button down until you hear a "beep beep" emitted from your Zivio. This resets the Zivio completely and puts it into pairing mode. Also, make sure your Zivio has been deleted from your phone's pairing list.

Next re-pair your Zivio to your phone as normal. You will need to enter the passcode "0000" again since it is basically recognizing the Zivio for the first time again.

Amanda Erickson replied on July 02, 2009 20:08 to the question "Are there other brands of earpieces that fit on the zivio boom?" in Joby:

Yes, you're right about the Jabra ear pieces. Many customers have reported that the fit on the Zivio works well and is a comfortable alternative to the earpieces we provide with the Zivio. Alternatively, other customers have recommended using averysound.com, a website which provides custom ear gels specifically molded to fit your ear.

Amanda Erickson replied on June 12, 2009 19:00 to the problem "I need a better fitting earpiece that will secure the headset!" in Joby:

Hi Melissa,

Based on customers' experience, I also suggest the Jabra ear gels as an alternative to the Zivio earpieces. For a completely custom fit, averysound.com is also a good option.

Thanks!
Amanda

Amanda Erickson replied on June 12, 2009 18:57 to the problem "Boom does not stop charging and does not power on." in Joby:

Hi Magnus,

I'm sorry to hear your Zivio is not charging or turning on. It's possible you may have a lemon. Please email support@myzivio.com with your concern, including the serial number of the Zivio and your mailing address.

Thanks!

Amanda