Amy Muller's dashboard

Amy Muller started a conversation in Ignition Soft on February 09, 2010 03:37:

Welcome!

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Amy Muller started a conversation in Sound Service on February 08, 2010 15:26:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Own this customer service community? Get started now.

- Make an announcement

- Invite your employees to participate.

- Install our widgets on any page of your Web site and give your customers a quick and easy way to provide feedback.

- Upgrade to one of our paid accounts and get access to additional tools to manage your customer community.

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

A comment on the discussion "Welcome!" in Flow:

Yeah, I hear you. I know we plan to make some changes down the road that will give admins more control over what content is highlighted. But it sounds like you're talking about some of the meta data that's displayed in the right column as well.

Thanks for the suggestions. If you have more, please feel free to share them as an "Idea" topic in our community so that we can better track your feedback for consideration when it's time to re-design this pages. – Amy Muller, on February 06, 2010 10:03

A comment on the discussion "Welcome!" in Flow:

Sorry you think so. We'll be doing a re-design on these pages some time this year. – Amy Muller, on February 06, 2010 09:50

A comment on the discussion "Welcome!" in Kshêma:

You're welcome. – Amy Muller, on February 06, 2010 09:03

Amy Muller replied on February 06, 2010 08:14 to the discussion "Welcome!" in mymome:

It won't show up there until your community is made "public" which is a manual approval process.

Amy Muller replied on February 06, 2010 07:59 to the discussion "Welcome!" in Wishpot:

You're welcome!

Amy Muller started a conversation in SimpleCampusHousing on February 06, 2010 07:51:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Own this customer service community? Get started now.

- Make an announcement

- Invite your employees to participate.

- Install our widgets on any page of your Web site and give your customers a quick and easy way to provide feedback.

- Upgrade to one of our paid accounts and get access to additional tools to manage your customer community.

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

A comment on the discussion "Welcome!" in MyShape:

You're welcome. :) – Amy Muller, on February 06, 2010 07:36

Amy Muller posted a topic that has since been removed from Points4Me. see the change log

Amy Muller replied on January 30, 2010 22:04 to the question "How do I get my last name removed from my comments?" in AMC Theatres:

Hi Paul.

Go to your Account Settings page by clicking on "Your Dashboard & Account", then click the "Account Settings" link. You can change your "Nickname" on that page. Whatever name is set as your nickname is the name that will be displayed. You also have the opportunity to change your personal URL from that page. You may want to do that as well so that your last name is not in the URL. You may only change your personal URL once.

Amy Muller posted an update in Get Satisfaction on January 29, 2010 19:04:

Help Us Welcome Our New Community Management Team Members

Frequent visitors to our community may have already noticed that we have two fabulous new additions to our Community Management team, Ginevra and Morgan. They'll be helping out in two different, but very complementary roles: community management and customer support.

We're thrilled to have them on our team, and I'm additionally thrilled because this will allow me to step into a new role, too. I'll be supporting Get Satisfaction's education-based initiatives and leading product training sessions, best practice seminars, discussions, and meetings, among other projects.

You'll continue to get the same great service we always strive to deliver, but now you have a few additional folks to turn to when you're in need. More about my new role on our blog, as well as brief (fun!) interviews with Morgan and Ginevra.

Send them a welcome shout-out right here if you want!

Amy Muller replied on January 29, 2010 15:05 to the discussion "Welcome!" in SEO monitor:

Sure thing.

Amy Muller started a conversation in SEO monitor on January 28, 2010 22:23:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Own this customer service community? Get started now.

- Make an announcement

- Invite your employees to participate.

- Install our widgets on any page of your Web site and give your customers a quick and easy way to provide feedback.

- Upgrade to one of our paid accounts and get access to additional tools to manage your customer community.

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

Amy Muller replied on January 28, 2010 01:28 to the idea "Customization of Frequently Asked Questions in Highlights" in Get Satisfaction:

Hi CT & Arielle,

Yes, Arielle, you've been using GS long enough that you've got it pretty well figured out.

I'll just confirm some of the points here.

You can not set the default view. Each individual user will see whatever view that were viewing when they left the community.

If you "Archive" a topic, it will not show up in the Highlights view.

What does show up in the Highlights view is dynamically generated based on "most popular", "most common", "most frequent" plus, as you've sussed, Arielle, certain status settings.

We absolutely agree that companies need to have some control over this as well as a way to curate and feature their own FAQs. These abilities are definitely on the roadmap this year.

CT, I'm going to turn this topic into an "Idea" so that it can be better tracked that way.

Thanks for the feedback.

Amy Muller replied on January 28, 2010 01:19 to the discussion "Welcome!" in Bluegestures:

You're welcome!

Amy Muller replied on January 28, 2010 00:47 to the discussion "Welcome!" in Familiekompas:

You're welcome!

A comment on the question "How do I unlink my Twitter account?" in Get Satisfaction:

Sorry about that! I showed you the link to a secret page that's not released yet. Woops! :) Glad you're all set now, though! – Amy Muller, on January 28, 2010 00:46

Amy Muller replied on January 28, 2010 00:36 to the question "How to best move topics to a different company forum?" in Get Satisfaction:

Hi Stefan,

Also, we've got a screencast demo of our Moderation Tools that you might find useful: http://getsatisfaction.tv/2009/12/mod...

Amy Muller started a conversation in Bluegestures on January 28, 2010 00:05:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Own this customer service community? Get started now.

- Make an announcement

- Invite your employees to participate.

- Install our widgets on any page of your Web site and give your customers a quick and easy way to provide feedback.

- Upgrade to one of our paid accounts and get access to additional tools to manage your customer community.

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.