Amy Muller's dashboard

Amy Muller replied on July 04, 2009 06:51 to the discussion "Welcome!" in Green Bean Coffee Company:

You're welcome, Benjamin. Let us know if you have any questions.

Amy Muller replied on July 04, 2009 06:48 to the problem "Live search widget Continue button is disabled" in Get Satisfaction:

Thanks for reporting this, Sebastiaan. We'll take a look.

Amy Muller replied on July 04, 2009 06:40 to the problem "Alert intrusion to outgoing e-mail" in Get Satisfaction:

What email program are you using? You've posted in the Get Satisfaction customer community but I can move your topic to the appropriate community if you tell me what company this is about.

Amy Muller replied on July 04, 2009 06:15 to the discussion "Welcome!" in Aquarius Optics:

You're welcome. Let us know if you have any questions!

Amy Muller replied on July 03, 2009 05:43 to the discussion "Welcome!" in Clubflyers:

Hi guys. The customization looks great!

A comment on the discussion "Welcome!" in Skyboard Software:

Hi Lenn, I'll forward an email to you that we just sent out with a special offer. – Amy Muller, on July 03, 2009 01:14

A comment on the question "Registering for API disabled" in Get Satisfaction:

Hi craig. I'm really sorry for the frustration. Have you emailed Thor to request a developer key? – Amy Muller, on July 02, 2009 18:20

Amy Muller replied on June 30, 2009 22:43 to the problem "Burying topics does not remove them from search results" in Get Satisfaction:

Hi Jamie,

You're right -- it doesn't actively move the topic down, however, as new topics come in it does get "buried" as it doesn't pop back up to the top of the activity stream, even if there's new activity on the buried topic. I guess you could say it freezes it in time in the activity stream from the moment "bury" was applied to it.

Amy Muller replied on June 28, 2009 22:29 to the discussion "Welcome!" in Skyrove:

Looks like your claim has been approved. Let me know if you need any guidance on next steps.

Amy Muller replied on June 28, 2009 20:38 to the discussion "Welcome!" in Joapuppy:

Hi Leon,

Here's a help topic about getting content removed from your community.

Also, you can remove content yourself with the moderation tools.

Amy Muller replied on June 28, 2009 20:21 to the discussion "Welcome!" in woodgroove:

Hi Kristen,

You should be able to do that from your "Admin" section on the Company Details page. Let me know if you have any additional questions!

A comment on the question "How do I remove my company" in Get Satisfaction:

Hi Romy,

Did you get help with this yet?

Paid accounts have access to the moderation tools which do give you the ability to remove content. However, to uphold our value proposition of transparency and honesty, your changes are tracked in a publicly viewable change log and can be disputed by anyone. We require that companies using the moderation tools do so responsibly and in the spirit of our Community Guidelines and Company - Customer Pact. – Amy Muller, on June 26, 2009 01:38

Amy Muller replied on June 26, 2009 01:29 to the question "Where are the features described?" in Get Satisfaction:

Hi Grey,

This topic might shed further light on what is included in the core features which are part of the free service and the baseline for all the paid packages.

We also are working on some much more informative content for those product information pages.

A comment on the discussion "Welcome!" in Resolve GeoSciences, Inc.:

Yes. All the time. :) I just removed it for you. – Amy Muller, on June 25, 2009 19:55

Amy Muller replied on June 25, 2009 18:47 to the discussion "Welcome!" in Resolve GeoSciences, Inc.:

Ok. You can always flag content you want to have removed by clicking the "Inappropriate" link and we'll remove it for you. Here's a help topic about that.

Can you point me to the topic and I can remove it for you?

Amy Muller set one of Amy Muller's replies as an official response to "Is Get Satisfaction free?" in Get Satisfaction

Amy Muller replied on June 25, 2009 18:46 to the question "Is Get Satisfaction free?" in Get Satisfaction:

Update. We have additional packages available now. They can be viewed here.

But the free service is still available. More details on what's included in the free service here.

Amy Muller replied on June 25, 2009 18:12 to the discussion "Welcome!" in Resolve GeoSciences, Inc.:

Also, I forgot to mention, if you have a company here in Get Satisfaction, you can purchase the Basic package which includes topic moderation tools like "remove" to remove inappropriate content from your own company's community here.

Amy Muller replied on June 25, 2009 18:09 to the discussion "Welcome!" in Resolve GeoSciences, Inc.:

We allow a 15 minute window for deleting your own content. Once it's been there longer than 15 minutes, however, or has replies from other users, you can no longer delete it because it would involve either deleting other peoples' content as well or could potentially cause a conversation to not make sense.

A comment on the question "How can I get a duplicate invoice from getsatisfaction for an email I have deleted?" in Get Satisfaction:

Great. Glad that solved it! :) – Amy Muller, on June 25, 2009 18:07