Andre Goncalves's dashboard

Andre Goncalves replied on May 13, 2009 13:39 to the question "Changing mandatory field star colour - How??" in questionform:

Hi Lisa,

I'm sorry, but currently it's not possible to change the graphic or colour associated with the rating star field.

Thank you.

Andre Goncalves replied on March 17, 2009 19:05 to the problem "link to disabled survey in email invitation!" in questionform:

Hi again,

We've finished conducting a large scale testing with several email clients and we were unable to replicate the same error.

Did you had any more errors like this one?
Is it possible to send the email again to the same recipient and check if the same problem remains (and also give us some info on the email client your respondent is using)?

Thanks!

Andre Goncalves replied on March 10, 2009 11:10 to the problem "link to disabled survey in email invitation!" in questionform:

Hello,

We've been researching this problem.

All the emails that were sent (including the one with the problem) had the correct URL for the link.
So we think that the user email client is responsible for rewriting the URL (perhaps because it was identified as spam or for security reasons).

We're still investigating it, and will contact as soon as we have a more definitive answer.

Thanks

Andre Goncalves replied on March 09, 2009 10:40 to the problem "link to disabled survey in email invitation!" in questionform:

Hi again,

This is very strange, we've looked into our logs. and everything is fine.
All of the emails that were sent have the correct URL (on both the text and link): http://script.questionform.com/public...

Let me know if you can provide us with the original email.

Thanks for your help,

Andre Goncalves replied on March 09, 2009 10:15 to the problem "link to disabled survey in email invitation!" in questionform:

Hi!

That's strange. It doesn't seem possible.
We are currently looking into our logs to try to understand it.
Is there any possibility of providing us with the email? (support@questionform.com)

Thanks.

Andre Goncalves set one of Andre Goncalves' replies as an official response to "duplicate entries and invitation link" in questionform

Andre Goncalves replied on March 04, 2009 14:45 to the question "duplicate entries and invitation link" in questionform:

Hi,

Regarding the duplicate detection this is how it works:

1. Browser session.
This is the basic mechanism, after a response is submitted and the user returns to the survey (without closing his browser) he will not be allowed to create a new response. If he closes the browser and returns then a new response will be created.

2. IP Address
Only one response is allowed for each IP address. If the user with the same IP address returns he will be unable to submit again.

3. Cookie
A cookie is saved on the respondent's browser, and when he returns questionform detects it and doesn't allow him to submit a response again.

Regarding the invitation email, the use of the template variable %email% allows you to track who has respondedt.
When the mail is sent, the %email% will be replaced by the respondent's email address.
If you expect the email to be forward to several users, please remove the %email% from the link, otherwise you will get only one distinct response for that email (the last one will overwrite all previous ones).
Unfortunately you will loose all tracking capability.

Let me know if you have any further questions.
Thanks
Andre

Andre Goncalves set one of Andre Goncalves' replies as an official response to "Button "Next" does not translate to Spanish" in questionform

Andre Goncalves replied on January 21, 2009 08:26 to the question "Button "Next" does not translate to Spanish" in questionform:

Hi!

It's fixed! There was problem with language detection, we have pushed a patch to fixed it.

Thanks for reporting it.

Andre Goncalves set one of Andre Goncalves' replies as an official response to "Is it possible to add a combo box to a survey?" in questionform

Andre Goncalves replied on January 20, 2009 10:36 to the question "Is it possible to add a combo box to a survey?" in questionform:

Hi,

Unfortunately for now the combo box is used only in country selection question type.

Thank you!

Andre Goncalves set one of Andre Goncalves' replies as an official response to "trouble with email alert and total number of answers" in questionform

Andre Goncalves replied on January 13, 2009 14:57 to the problem "trouble with email alert and total number of answers" in questionform:

Thank you.
This was caused by the link specific to one email being forwarded to several other users.

Andre Goncalves replied on January 13, 2009 14:55 to the idea "invitation text" in questionform:

Thanks for the idea.
We're going to think about adding it (it does indeed make a lot of sense).

Thanks!!

Andre Goncalves replied on January 07, 2009 13:14 to the problem "trouble with email alert and total number of answers" in questionform:

Oh sorry, forgot to indicate the email.
Please forward the email to support at questionform.com.

Thanks

Andre Goncalves replied on January 06, 2009 20:56 to the problem "trouble with email alert and total number of answers" in questionform:

That is strange.

The %email% is correct, that's a placeholder where we replace with the email address of each of your mailing list entries, and so we can track who has responded and also you can associate a response with a specific email address (that's what we call session id).
Perhaps the first link was not correct?

Are you sure about the session id? I checked and entry 86 has an email associated with it.

And please do forward the email, that would be helpful.

Thanks,

Andre Goncalves replied on January 06, 2009 14:46 to the problem "trouble with email alert and total number of answers" in questionform:

Hello,

The responses with the same number occur when a respondent corrects an already existing response. Because you used the mailing list system, those answers were received using the hyperlink associated with an email address (on the responses page click the special fields button and select session id to find the email associated with entry 86).

Regarding the second question, the number that appears on the email is not going to be equal to the total number of responses if some responses were deleted. I did check your survey responses, and it seems at least that entries 1 to 9 were deleted.

Does it make any sense?
Andre

Andre Goncalves replied on January 05, 2009 17:26 to the problem "trouble with email alert and total number of answers" in questionform:

Hi,

We're looking into it and will let you know as soon as we understand what is happening.

Thanks,

Andre Goncalves replied on January 05, 2009 14:35 to the question "downgrade and existing survey" in questionform:

Happy new year!

If the survey is closed, nothing happens. You still be able to access the responses, export and statistics.
If the survey was still active, downgrading would make it disabled and not able to receive any further responses.

Thanks!!
Andre

Andre Goncalves replied on December 09, 2008 11:03 to the question "How do I cancel my ma?" in questionform:

Thanks for noticing it! (We've already fixed it).
For the record, we don't think you should cancel your pa! ;-)