Andres's dashboard

A comment on the problem "Lost account!!" in Spotify:

I can't give out the email for privacy reasons but it appears to be registered to a hotmail account. You can contact premium@spotify.com and they can help retrieve it. – Andres, on November 07, 2009 12:27

Andres replied on November 07, 2009 12:26 to the question "Ireland-Spotify free is not available in your country." in Spotify:

No, unfortunately Spotify is not available in Ireland. Your friend can reuse the invite and send it to someone else as you have not redeemed it.

Andres replied on November 07, 2009 08:56 to the question "Why have my Artist pictures disappeared?" in Spotify:

Hmm, not sure. We'll look into it.

Andres replied on November 07, 2009 08:55 to the problem "Lost account!!" in Spotify:

What happens if you put the username rather than the email address into the recovery tool? You should get an email then.

Andres replied on November 07, 2009 08:55 to the question "why is it named spotify?" in Spotify:

It was a combination of Spot and Identify which our founders came up with.

Andres replied on November 07, 2009 08:52 to the question "Russian music totally underrepresented in Spotify - why?" in Spotify:

We've tended to concentrate more on labels in our launch countries but we're always looking for more content. Is there a specific label or two that a lot of this music is released on?

A comment on the question "Giant Robbie" in Spotify:

That appears to be a bug which I'll bring up with the devs. – Andres, on November 07, 2009 08:51

Andres replied on November 07, 2009 08:50 to the question "Can't get most Grateful Dead anymore - disaster!" in Spotify:

Can you be a bit more specific as to how it doesn't play? Do you get an error or anything when clicking on a track?

A comment on the question "Spotify keeps pausing at random intervals" in Spotify:

Does the issue occur at random intervals or certain times of the day? Also, did this just start recently? When it happens try exiting Spotify and logging in again, that might help us determine if it's a specific access point that you're connecting to that is the problem. – Andres, on November 07, 2009 08:49

Andres replied on November 07, 2009 08:48 to the question "Updating Problem - Not allowing Access to spotify.exe." in Spotify:

Try downloading the latest release from our website and installing that and see if it helps.

Andres replied on November 07, 2009 08:47 to the question "Spotify paused: account used somewhere else -Bug?" in Spotify:

It's a known server side bug that we hope to have resolved shortly.

Andres replied on November 07, 2009 08:45 to the problem "Critical design flaw in iPhone app" in Spotify:

We plan to add the volume bar back in a future update.

A comment on the question "Spotify keeps pausing at random intervals" in Spotify:

We haven't had any significant problems streaming, it's possible that there are temporary local issues but more likely they wouldn't last very long.

Regardless of the speed of your connection it is possible that your ISP is throttling p2p connections which Spotify uses and that could cause this behaviour. Which ISP do you use? – Andres, on November 06, 2009 14:38

A comment on the question "Discography of Red Hot Chili Peppers?" in Spotify:

Mostly it's about scale as it adds another group we have to talk/negotiate with which is why aggregators like Merlin and Record Union work well for us. If we had to talk to each and every band separately it would take awhile to get everyone onboard. – Andres, on November 06, 2009 14:33

Andres replied on November 06, 2009 12:01 to the question "Discography of Red Hot Chili Peppers?" in Spotify:

They own the rights to their later albums, they don't use a label so it's much more difficult to secure the rights to stream some of their albums. We're always working to get more music so hopefully we'll have them one day.

Andres replied on November 06, 2009 11:56 to the question "Using paypal as an existing premium customer." in Spotify:

Unfortunately it's not currently possible to change the payment method you use, the only option is to cancel your payment renewal and re-register. You won't lose any invites.

Andres replied on November 06, 2009 11:52 to the question "Giant Robbie" in Spotify:

The Robbie image is part of a campaign we're running and is shown to Free users until the campaign ends.

Andres replied on November 06, 2009 08:57 to the question "Spotify Doesn't Want Money!" in Spotify:

We're working hard to finish the Spotify app for Symbian S60 and hopefully it won't be too much longer.

A comment on the question "Why is my account saying I am not within the UK?" in Spotify:

If you check your IP where does it say it comes from?
http://whatismyipaddress.com/ – Andres, on November 06, 2009 07:59

Andres replied on November 06, 2009 07:50 to the question "spotify not working on eclair s/w" in Spotify:

Does that phone run the Android OS?